---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add a next node after a guidance node

# Add a next node after a guidance node {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add a next node that is a decision node after a guidance node. If a next node is configured, the execution of the decision tree continues after the agent performs the guidance and the guidance history is marked as
complete.

## Antes de Iniciar

Role required: admin, sn_gd_core.decision_tree_author

## Por Que e Quando Desempenhar Esta Tarefa

You can only add a decision node after a guidance node.

* You can add an intermediate decision node to add another guidance node.
* You can configure a linking node after this decision node to link another decision tree.

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You can edit or extend existing decision trees in the Core UI but you can no longer create them. Use Decision Tree Builder to create new decision trees. For more information, see [Configuring decision trees in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/EG52SMgJrMVGeW1ENgSFXw "Configure decision trees using the no-code visual Decision Tree Builder, which provides a canvas for a diagrammatic representation of nodes and their paths in a troubleshooting process.").

## Procedimento

1. Navigate to AllGuided DecisionsDecision Trees.
2. Select the decision tree from the list.
3. Select the guidance node.
4. Select Set Next Node.
5. In the Label field, enter a name for the next decision node.
6. Select Update.

## O que Fazer Depois

Continue building the decision tree.

* [Add questions or instructions to a decision input](https://servicenow-prod.fluidtopics.net/Mc15yGxxL9Kx6UYpAPBQnA "Create decision inputs for each decision node. Decision inputs appear in the form of questions in a workspace for service agents to answer.")
* [Determine the next node in a decision tree](https://servicenow-prod.fluidtopics.net/3UM3JEDsKbZVQqHFKKBTkA "Create a path to set conditions and priority order for the next node in a decision tree.")
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