---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate event management customer service operation

# Activate Proactive Customer Service Operations with Event Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Proactive Customer Service Operations with Event Management plugin to
use Proactive Customer Service Operations with Event Management.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Proactive Customer Service Operations with Event Management is only available for
customers who are licensed for the Customer Service Management application.

To activate Proactive Customer Service Operations with Event Management, activate the
Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
This plugin is not active by default.  
Nota:  
This is a ServiceNow Store plugin. You must install this plugin separately from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Activating this plugin also activates the Proactive Customer Service Operations
(com.snc.proactive_cs_ops) and Event Management (com.glideapp.itom.snac)
plugins.

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.proactive_cs_itom.
3. Click Activate.
{#activate-proactive-EM__steps_vb4_sfz_pgb}