---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a child install base item

# Create a child install base item {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a child install base item in the Customer Service Management application to view a
list of all the cases and issues of the parent install base item.

## Antes de Iniciar

Role required: admin and sn_customerservice_manager

## Por Que e Quando Desempenhar Esta Tarefa

A child install base related list provides the information about all the child
install bases of the current install base item.

## Procedimento

1. Navigate to AllCustomer ServiceProductInstall Base Item.
2. In the related list section of the Install base form, select an install base item and open Child Install Base Items.
3. Select New.  
   The Parent install base item field on the new install base form is automatically filled or defaulted to the current install base selection. The Account and Contact fields are automatically filled in on the child install base form.
4. Select Submit.