---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a resource generator to provide an assignment group

# Configure a resource generator for providing assignment group as an outcome {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a resource generator of type decision table that provides an assignment group for a given router model and associated issue.

## Antes de Iniciar

Role required: sn_nb_action.next_best_action_author, sn_nb_action.resource_generator_author, admin

## Procedimento

1. Navigate to AllRecommended ActionsResource Generators.
2. Select New from the Resource Generators list.
3. In the Name field, enter <kbd class="ph userinput">Assignment group for router issue RG</kbd>.
4. In the Context field, select Case context.
5. In the Generator type field, select Decision table.
6. In the Generator field, select the Assignment group for a router issue decision table.
7. Save the record to display the generator inputs.
8. On the Generator input form, fill in the fields.
   1. Select the pill picker next to the field.
   2. In the Product field, select Context: CaseProductDisplay name.
   3. In the Problem field, select Context: CaseShort description.
   {#ex-resorce-generator-assignment-grp__substeps_l13_c4n_4zb}
9. Select Update.

## Resultado

## O que Fazer Depois

[Create a field recommendation](https://servicenow-prod.fluidtopics.net/cligQRDFPuc0dgYI6FtHpg "Create a field recommendation that you can select when configuring a recommended action. This field recommendation suggests an assignment group field value on a case record for a router issue.") that you can use while creating recommended action for recommending assignment group field value.