---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Form headers

# CSM Configurable Workspace form headers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Form headers in CSM Configurable Workspace provide a quick glance of case, account, or contact information.
Form headers include a primary value and several secondary values. You can configure the
information included in the form header for the Case, Account, and Contact forms.  
{#csm-workspace-form-headers__csm-agent-workspace-form-headers__entry__3}

| Form | Primary Value | Secondary Values |
|-|-|-|
| Case | Short description | * Account and contact (B2B) * Consumer (B2C) * Priority * State {#csm-workspace-form-headers__ul_wzx_qwt_rdb} |
| Account | Account | Primary contact |
| Contact | Contact | Account |
[Tabela 1. Form header values]

{#csm-workspace-form-headers__table_csm_form_headers}

## Displaying form header secondary values {#csm-workspace-form-headers__section_lz4_vvs_xrb}

You can configure the form header to display secondary values either below the primary
value or in the Contextual side panel. The
record_secondary_values_location property controls this setting.  
Figura 1. Case form header secondary values displayed below the primary value  
Figura 2. Case form header secondary values displayed in the Contextual side panel  
See the following topics for more information about configuring form headers in CSM Configurable Workspace:

* [Set up a form header in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/mTGfkTS72BjXtO9xBPx4Lw "You can create a form header for use in CSM Configurable Workspace.")
* [Display the form ribbon and form header secondary values in the Contextual side panel](https://servicenow-prod.fluidtopics.net/_D27ezR_w8iUOJncQrIXew "Configure the form ribbon and the secondary values that appear in a form header to display in the Contextual side panel in CSM Configurable Workspace.")

{#csm-workspace-form-headers__ul_vfj_nvb_g4b}  
Nota:  
One form header configuration, CSM/FSM Configurable Workspace Header Config, is included with CSM Configurable Workspace.

## Form header components {#csm-workspace-form-headers__section_ebq_3ws_xrb}

For CSM Configurable Workspace, the form header is made up of individual
components that can be configured with [UI Builder](https://www.servicenow.com/docs/access?context=using-ui-builder&version=australia&pubname=australia-application-development&ft:locale=en-US).

Individual components provide customers with flexible and granular configuration options.
Customers can control the placement, size and spacing of these components, giving them the
ability to show additional information that agents may need.

The Data Value Block component is used to display secondary values in the form header and
the Contextual side panel.
.