---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Get product help

# Get product help from the Consumer Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create cases from the Consumer Portal using the consumer role.

## Antes de Iniciar

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

## Procedimento

1. Log in to the Consumer Portal.
2. Navigate to RequestsSubmit a requestGet helpGet product help in the portal header.
3. Fill in the fields on the form.  
   {#create-case-on-consumer-portal__table_clf_qrc_m3c__entry__2}

   | Fields | Description |
   |-|-|
   | Household | Household the customer belongs to. |
   | Customer | Name of the customer. Selecting a household filters the list to members of that household only. |
   | Product | Product that you need help with. |
   | Subject | Brief summary of the issue. Nota: When you start entering the subject, the application searches the configured knowledge bases and displays the results in the Related Content list. |
   | Description | Detailed description of the issue. Nota: When you start entering the subject, the application searches the configured knowledge bases and displays the results in the Related Content list. |
   [ ]

   {#create-case-on-consumer-portal__table_clf_qrc_m3c}
4. **Opcional:** Add any attachment.
5. Select Submit.

## Resultado

The new case is created and added to the Cases list. To view the case, select the link in the case creation message or select RequestsView submitted requestsView cases and tasks from the portal header, and then select the case number.