---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Entitlement form

# Entitlement form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
{#entitlement-form__table_jtd_tbk_bzb__entry__2}

| Field | Description |
|-|-|
| Name | The name of the entitlement. |
| Product | The product associated with the entitlement. |
| Contract | The internal unique identification number that is generated when the customer contract is created. This number isn't editable. |
| Account | The name of the account associated with this contract. Nota: * A customer contract can be associated with either an account or a consumer. * An account can be created if no account is found by selecting New on the Accounts form. For more information on the fields in the Account form, see [Account form](https://servicenow-prod.fluidtopics.net/B1dXVgjkOA4w9JxqepsGkg "The Customer Service Management application uses the Account form to store customer account information."). {#entitlement-form__ul_mvp_zbk_bzb} |
| Location | The service or installation location. |
| Product specification | The product specification that is mapped to the sold product. Nota: Configure this field manually on the entitlement form using form layout. |
| Consumer | The name of the consumer associated with this contract. Nota: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://servicenow-prod.fluidtopics.net/c0O0rK35Buz27iUenCT50g "Consumer service agents and managers can create consumer records from the Customer Service Management application."). |
| Customer contract line | The name of the related customer contract line. |
| State | The current state of the entitlement: * Draft * Active * Expired * Canceled * Suspended {#entitlement-form__ul_qwp_zbk_bzb} Nota: The state of the entitlement is inherited from its parent contract line. |
| Start date | The entitlement activation date. |
| End date | The date when the entitlement ends. |
| Sold entitlement | The name of the sold product that is added to the entitlement. Nota: * If the entitlement is created manually, this field remains read-only. * The field must have the same state as its related entitlement. * The field becomes invalid when entitlements are created via integration. {#entitlement-form__ul_tvm_gf2_pzb} |
| Product offer | The product offering that is mapped to the order line item. |
| Renewal root | An entitlement can be renewed multiple times. Renewal root refers the entitlement reference of the first or base service entitlement. |
| Renewed from | An entitlement can be renewed multiple times. Renewed from field refers to the previous entitlement that was renewed. |
[Tabela 1. Entitlement form]

{#entitlement-form__table_jtd_tbk_bzb}

You can see the pricing information on an entitlement for subscription contracts that helps you in reviewing your contract information.
{#entitlement-form__table_j21_txb_tdc__entry__2}

|   |   |
|-|-|
| Term (Months) | Validity period of having access to the service or product. |
| Subscription Start Date | Start date of the contract subscription. |
| Subscription End Date | End date of the contract subscription. |
| Price List | Price list associated for servicing the product. |
| Unit net price | The price for each unit within the product offering. The net price of a single unit of the sold product. |
| Pricing method | The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. |
| Periodicity | The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually. This field becomes valid only when the method in the Pricing method field is a recurring payment. |
| One Time Price | Represents one-time charges to be paid for the product or service. |
| Monthly Recurring Price | Represents the price that the customer is supposed to pay monthly during usage of the product. |
| Annual Recurring Price | Represents the price to pay annually during usage of the product. |
| Cumulative one-time price | Represents one-time charges to be paid for the parent line and all the child line items. |
| Cumulative monthly recurring price | Represents monthly price for the parent line and all the child line items |
| Cumulative annual recurring price | Represents annual price for the parent line and all the child line items. |
| Cumulative net price | Represents the total price of the contract line by calculating the roll-up amount of all root lines. |
[Tabela 2. Subscription \& Pricing]

{#entitlement-form__table_j21_txb_tdc}