---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Similarity solution definitions

# Similarity solution definitions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The similar case recommendation feature uses several Predictive Intelligence solution definitions
for similarity models.
Navigate to Predictive IntelligenceSimilaritySolution Definitions. The following solution definitions are provided with the similar case/recommendation feature.

* All Similar Cases (ml_sn_global_all_similar_cases)
* Recommended Resolved Cases (ml_sn_global_recommended_resolved_cases)
* Recommended Open Cases (ml_sn_global_recommended_open_cases)
* Major Issue Detector (ml_sn_global_major_issue_detector)
{#similar-cases-solution-definitions__ul_ttv_wvd_cgb}

Several of the additional contextual search resources used by the similar
case/recommendation feature are associated with these solution definitions. Agents can
select these search resources and access the cases returned by these similarity solution
definitions.
**Tópicos relacionados**   

* [Create and train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)