---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a resource generator to provide a similar major case

# Configure a resource generator for providing a similar major case to the current case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a resource generator of type similarity with trend that provides a similar major case to the current case.

## Antes de Iniciar

* Ensure Predictive Intelligence is active and set up on your instance. See [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Ensure you have a Predictive Intelligence subscription.
* Train the Major issue detector similarity solution with the existing customer cases. For more information, see [Create and train a similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Create a trend definition with the name Major issue trends to define how many records that have something in common constitute a trend, for example, six or more records with common field values.

{#ex-ra-resource-generator-similarity-trend__ul_wpl_gxq_pzb}

Role required: sn_nb_action.next_best_action_author, sn_nb_action.resource_generator_author, admin

## Procedimento

1. Navigate to AllRecommended ActionsResource Generators.
2. Select New from the Resource Generators list.
3. In the Name field, enter <kbd class="ph userinput">Similar major case</kbd>.
4. In the Context field, select Case context.
5. In the Generator type field, select Similarity with Trend.
6. Save the record to display the generator inputs.
7. On the Generator input form, fill in the fields.

   | Field | Action |
   | Similarity definition | Select the similarity solution, Major Issue Detector. |
   | Trend definition | Select the trend definition, Major issue trends. |
   |-|-|

   {#ex-ra-resource-generator-similarity-trend__choicetable_xdj_51r_pzb}
8. Select Update.