---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure consumers

# Configure consumers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

A consumer is a customer in the business-to-consumer (B2C) business
model.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Consumers can have multiple addresses, one of which is the primary address.

## Procedimento

* You can import existing consumers using a guided setup.
* You can create consumers using the Customer Service Management application.
{#configure-csm-consumers__steps-unordered_ukg_jyh_rlb}