---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add Questions to a decision tree

# Add a follow-up set of questions or instructions in a decision tree {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.

## Antes de Iniciar

Role required: admin, sn_gd_core.decision_tree_author

## Procedimento

1. Navigate to AllGuided DecisionsDecision Trees.
2. Select the decision tree from the list.
3. Select Open in Builder.
4. In Decision Tree Builder, add a new node by selecting the Add path icon (![Add path icon]()) on a node.
5. Select Add node.
6. In the pop-up window, select Ask users at least one question to configure a question node.
7. Enter a name for the node.
8. In the Question 1 section, enter a question or instruction for customers.
9. **Opcional:** Make this question a required question by enabling the Required question field.
10. **Opcional:** Enter more details related to your question or instruction in the Additional details field.
11. Select the type of answer.  
    For a description of the answer types, see [Answer types for questions](https://servicenow-prod.fluidtopics.net/ZUWL7L8zh1pnHU4kBJjAQQ "Several answer types are available for agents to provide answers to questions in a decision tree.").

    The answer the customer provides is passed to other nodes and paths via input mapping.
12. **Opcional:** Link inputs to reuse answers from prior nodes.  
    For more information, see [Reuse answers at decision points](https://servicenow-prod.fluidtopics.net/siQ4wOx4v75VoFiQ7hh_TQ "Link inputs to reuse answers from prior nodes in Decision Tree Builder. For example, in a decision tree that deals with a loan application, you could reuse the input related to the customer’s salary at multiple decision points to determine the loan eligibility.").
13. **Opcional:** Add more questions or instructions.
14. Select Save and close.
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## O que Fazer Depois

Continue building your decision tree.

* Add a next set of questions. For more information, see [Add a follow-up set of questions or instructions in a decision tree](https://servicenow-prod.fluidtopics.net/1sj2HGyo2EotoAhMB2uJuA "Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.")
* Provide guidance to agents. For more information, see [Provide actions to agents in a decision tree](https://servicenow-prod.fluidtopics.net/Xsx1zlFEVj~XKcMpP9lcKQ "Configure a guidance node in Decision Tree Builder so agents can view a recommendation on what to do next.")
{#configure-decision-node-in-gdb__ul_sxg_wlj_zwb}