---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Solution components

# Third-party data integration components {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

These components require configuration by the system administrator to use third-party
data integration with Agent Workspace for CSM.

## OAuth 2.0 --JWT Bearer grant type {#csm-third-party-data-components__section_nnp_lfs_vhb}

JWT Bearer is the OAuth 2.0 grant type supported for the third-party data integration
feature. It allows server-to-server API interactions between the ServiceNow instance and external API
providers without requiring any user intervention.

The third-party application admin is used as the subject claim of the JWT that the ServiceNow instance creates and passes
to the third-party application instance. This is done to get the access token which is used
to make the REST API call to fetch records from the third-party application table.

## Credentials and connections {#csm-third-party-data-components__section_eyr_cvy_53b}

IntegrationHub takes advantage of aliases to manage connection information and credentials
when integrating with external systems. Using an alias eliminates the need to configure
multiple credentials and connection information profiles when using multiple environments.
IntegrationHub only requires an alias, which then resolves to use the correct credentials
and connection information during runtime.  
For more information, see the following topics:

* [Introduction to credentials,
  connections, and aliases](https://www.servicenow.com/docs/access?context=credentials-connections-alias&version=australia&pubname=australia-platform-security&ft:locale=en-US)
* [Create connection attributes for
  IntegrationHub](https://www.servicenow.com/docs/access?context=create-connection-attributes&version=australia&pubname=australia-platform-security&ft:locale=en-US)
{#csm-third-party-data-components__ul_hsg_gvy_53b}

## Remote tables {#csm-third-party-data-components__section_qb5_b1x_5hb}

The Tables (sys_db_object) table contains a record for each table in the database,
including remote tables. For remote table records, the Remote Table
flag is checked on the record form.

The columns in a remote table are mapped to the columns in a third-party application table
from which the data is being pulled. The remote table script definition stores this
information. Table definitions for remote tables reside on the ServiceNow AI Platform. The table rows, or external
records, are stored in memory while a user views the data in a list or form.

For more information about remote tables, see [Create a remote table](https://www.servicenow.com/docs/access?context=create-remote-table&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

When creating a remote table for use with IntegrationHub, pay special attention to the
caching interval and choose an interval based on your workflow and the volatility of the
third-party data. If the caching interval is too short, this can result in unnecessary
connections to the third-party application. If the caching interval is too long, this can
result in out-of-date third-party data being presented in Agent Workspace for CSM.

## Remote table script definitions {#csm-third-party-data-components__section_mgd_tpx_5hb}

Use a script definition to retrieve and cache data for a remote table by running the script against an external data source. Remote table script definitions store the following information:

* Name
* Active
* Table
* Script
* Cache TTL
* Domain
* Domain path
{#csm-third-party-data-components__ul_h43_5px_5hb}

For more information about script definitions, see [Create a script definition for a
remote table](https://www.servicenow.com/docs/access?context=create-remote-table-script&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).