---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a characteristic

# Create a characteristic {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a characteristic that can be associated with an entitlement or customer contract line.

## Antes de Iniciar

Role required: sn_customerservice_manager

## Por Que e Quando Desempenhar Esta Tarefa

A characteristic is used for defining the service coverage that is provided to customers. These characteristics might include the scope of the service, the time period, and any limitations or exclusions such as geographical
location and other attributes.

## Procedimento

1. Navigate to AllProduct Catalog ManagementCharacteristicsCharacteristics.
2. Select New.
3. On the form, fill in the fields.  
   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the characteristic for the entitlement. |
   | Input type | The type of input for the coverage value related to this characteristic. For example, Choice and CheckBox. |
   | Description | The short overview of the entitlement characteristic. |
   [Tabela 1. Characteristic form]

   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb}
4. Select Submit.
{#create-entitlement-template-characteristic__steps_fd3_p4l_bzb}