---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Case line characteristic form

# Case line characteristic form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The case line characteristic form displays details about the product offering included in a case line item.
{#case-line-characteristics-form__table_vyg_gzg_lvb__entry__2}

| Field | Description |
|-|-|
| Number | The automatically generated record number. The prefix for numbers from the Case Line Characteristics table is CSLC. |
| Case line | The case line item that this characteristic belongs to. This field is a reference to the Case Line table. |
| Characteristic | This field is a reference to the Characteristic table \[sn_prd_pm_characteristic\]. |
| Characteristic option | This field is a reference to the Characteristic Option table \[sn_prd_pm_characteristic_option\]. |
| Characteristic value | The value of a characteristic. |
[Tabela 1. Case line characteristic form fields]

{#case-line-characteristics-form__table_vyg_gzg_lvb}