---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track a publication

# Track a publication {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Access a list of recipients for a publication and see which recipients have viewed
the content.

## Antes de Iniciar

Role required: sn_publications.author or sn_publications.admin

## Procedimento

1. Navigate to AllTargeted CommunicationsActive Publications.
2. Open the desired publication.
3. Click the Publication Recipients related list.  
   For each recipient on this list, you can see if the customer has viewed the article.