---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Account codes and account paths

# Account codes and account paths {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

An account code is a unique identifier for an account, while an account path establishes the account hierarchy.

## Account codes {#csm-account-code-account-path__section_rwz_h2s_w5b}

An account code is a unique key that identifies an account in a ServiceNow instance. This code
is stored in the Account Code field on the Account form.

An account code must be unique. Attempting to insert a new record with previously existing account code in the Account \[customer_account\] table, the value for the code results in the following error:

`java.sql.BatchUpdateException: Duplicate entry for key account_path`

## Account paths {#csm-account-code-account-path__section_yr5_cfs_w5b}

An account path establishes the hierarchy among different accounts. This path is stored in the
Account Path on the Account form.  
An account path is a combination of the account codes for each account in the hierarchy. For example, let's use the following accounts to demonstrate account paths. {#csm-account-code-account-path__table_mxm_dst_jyb__entry__3}

| Account | Account Code | Account Path |
|-|-|-|
| Boxeo | \~\~\~\~1 | \~\~\~\~1 Boxeo is the parent company. The account path for Boxeo is the same as the account code, which indicates that it's the first element in the hierarchy. |
| Boxeo USA | \~\~\~\~2 | \~\~\~\~1/\~\~\~\~2 Boxeo USA is a child company of Boxeo. The structure of the account path is interpreted as Boxeo/Boxeo USA. |
| Boxeo EMEA | \~\~\~\~3 | \~\~\~\~1/\~\~\~\~3 Boxeo EMEA is also a child company of Boxeo and the structure of the account path is interpreted as Boxeo/Boxeo EMEA. |
| Boxeo France | \~\~\~\~5 | \~\~\~\~1/\~\~\~\~3/\~\~\~\~5 Boxeo France is a child company of Boxeo EMEA. The structure of this account path is interpreted as Boxeo/Boxeo EMEA/Boxeo France. |
[Tabela 1. Example of accounts to demonstrate account paths]

{#csm-account-code-account-path__table_mxm_dst_jyb}

## Importing account records {#csm-account-code-account-path__section_g5g_1mf_x5b}

If you create your account records by importing the data from some source system through a transform map, make sure that you execute the business rules. The Account Path is added, updated, and deleted based on the insertion, updating, and deletion of records in the Account \[customer_account\] table through the business rules. If the business rules aren't executed, it can result in empty account paths, which can then result in data access issues.  
Nota:  
If you don't execute the business rules during import, run the script in the Update account path business rule for the newly imported records to set the account paths correctly.