---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tables used by consumer profiles

# Tables used by consumer profiles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Consumer profile (sn_csm_consumer_profile) column on case, sold product, install base, and interaction tables is introduced to identify and differentiate profile-specific data to be used by industries for different
use-cases.
{#consumer-profiles-tables__table_zl3_thz_cwb__entry__3}

| Plugin | Tables | Column added |
|-|-|-|
| Customer Service Base Entities \[com.snc.cs_base\] | Case \[sn_customerservice_case\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Sold Product \[sn_install_base_sold_product\]​ | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Install Base Item \[sn_install_base_item\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Interaction \[interaction\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Task \[sn_customerservice_task\] | Consumer Profile \[consumer_profile\] |
[Tabela 1. Tables and plugins]

{#consumer-profiles-tables__table_zl3_thz_cwb}  
Nota:  
Consumer Profile (sn_csm_consumer_profile) table is an extension-only table to be used for supporting multiple profiles for consumer both within and across different industries.