---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Default highlight color for different case states

# Default highlight color for different case states {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Default values for the background and text color for all case states on the Portal Case Cards widget.
{#portal-case-cards-widget-default-color__table_csm_base_entities__entry__3}

| State name | Default value | Color |
|-|-|-|
| New | #CBE9FC | Pale blue |
| Open | #D1D2EE | Pale purple |
| Awaiting Info | #FBF7BF | Pale yellow |
| Resolved | #D2EABC | Celadon green |
| Closed | #C2C4CA | Grey |
| Canceled | #FFCCD2 | Salmon pink |
[Tabela 1. Default background color for all case states]

{#portal-case-cards-widget-default-color__table_csm_base_entities}