Enable public access on a service portal page

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure service portal pages used to display the catalog item to enable public access.

    Antes de Iniciar

    Role required: catalog_admin

    Por Que e Quando Desempenhar Esta Tarefa

    Enable public access to the pages that are used to display the following:
    • list of catalog items
    • catalog item form
    • redirect page displayed after users submit the catalog item

    Procedimento

    1. Navigate to All > Service Portal > Pages.
    2. Search and select the pages used to display catalog items on the portal.
      For example, you can search for the following out-of-the-box pages:

      For portals:

      • csm_sc_category (browse page)
      • sc_category (browse page)
      • sc_cat_item (form page)
      • csm_sc_cat_item (form page)

      For Engagement Messenger:

      • cwf_sc_category (browse page)
      • sc_cat_item (form page)
      • sc_cat_item (form page)
    3. Select the Public check box.
      showing service portal page with public checkbox
    4. Select Update.

    Resultado

    The pages used to display the catalog items are made public.