---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Task activity timeline preset and controller

# Task activity timeline preset and controller {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Task activity timeline preset and controller to add the Timeline component as a standalone component on task record pages such as case or incident.
The timeline uses icons to display record events and colors to show ranges of time, such as when a case is with the agent or the customer. Agents can use the timeline in the following ways:

* Zoom in and out.
* Select the Show details toggle to display more information.
* Hover over the icons to show tool tips.

{#csm-record-page-timeline-component__ul_sfs_cbw_zgc}For more information about the timeline features, see [CSM Configurable Workspace form ribbon and components](https://servicenow-prod.fluidtopics.net/UefoR~vT~8n4MIfqGi4Q8g "The form ribbon provides includes components that display relevant information about a case and provide agents with a quick overview of the case details. These components can include a contact or consumer summary, a timeline, and SLA details.").  
Figura 1. Timeline component with Task activity timeline preset and controller ![The timeline component shows record activities, the duration of each activity, and who performed the activity using colors and icons.]()

The [Timeline component](https://horizon.servicenow.com/workspace/components/sn-component-timeline?release=zurich) is available in the UIB toolbox. This component displays activities for task-based records such as cases or incidents in a timeline view. It uses the resolution shaper configuration
to automatically fetch and organize your data.  
To add the Timeline component to a record page as a standalone component, the admin can select the Task activity timeline preset and controller and complete the component configuration. For more information, see the following topics:

* [Add the Timeline component as a standalone component](https://servicenow-prod.fluidtopics.net/Q6jIcPsDmM84e~S0lHQzZw "Add the Timeline component as a standalone component to a record page by using the Task activity timeline reset and controller.")
* [Enable the Timeline component to refresh](https://servicenow-prod.fluidtopics.net/eKykXY1bD0e0tdA38jtY7w "Enable the Timeline component to refresh when a record has new activities.")
{#csm-record-page-timeline-component__ul_jkj_1fv_3hc}