---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Conversational Appointment Booking

# Configure Conversational Appointment Booking {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install and set up the Conversational Appointment Booking application
to enable customers to book, reschedule, or cancel an appointment with a Virtual Agent.

## Antes de Iniciar

Role required:
va_admin

## Por Que e Quando Desempenhar Esta Tarefa

This procedure provides general steps to set up the Conversational Appointment Booking application so that your customers
can book appointments on your ServiceNow instance with a Virtual Agent.

## Procedimento

1. Install the Conversational Appointment Booking application.  
   For more information, see [Install Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/3qMr1HgMofXY37uGgCeZ9Q "Install the Conversational Appointment Booking application (sn_va_appt_schedul) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.").
2. Navigate to Virtual AgentDesigner.
3. Publish the following topics:  
   * Schedule a Walk-up Appointment
   * Reschedule a Walk-up Appointment
   * Cancel a Walk-up Appointment

   {#conv-appt-booking-config__ul_xzt_lzv_tqb}

   For more information, see [Publish a Virtual
   Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

   These
   topics are read-only by default. To add custom controls.
   [duplicate the
   topics](https://www.servicenow.com/docs/access?context=duplicate-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).  
   Nota:  
   Translation for custom controls is currently unavailable. You can manually add the translation in the ServiceNow® Walk-up Experience appointment booking application. See [Walk-up Experience
   appointment booking configuration](https://servicenow-prod.fluidtopics.net/VzaVoIez2IRaFUIxOaLl2w "Create or modify appointment booking configurations for the Walk-up Experience. You can view or modify the Walk-up Experience application appointment booking configuration and create or modify related service appointment configurations.") for more information.
4. Confirm that the Appointment Booking custom control is published.
5. Confirm that the Book or Update Appointment and Get Walk-up Location topic blocks are published.
6. Test the topics.  
   See [Test Virtual Agent
   topics](https://www.servicenow.com/docs/access?context=va-designer-testing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for more information.