---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a matching rule for anonymous chat

# Create a matching rule for anonymous chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create one matching rule for each agent queue.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

A chat request is tied to a chat queue based on the selected issue type.

## Procedimento

1. Navigate to AllRouting and AssignmentMatching Rules.
2. Click New.
3. Enter a Name for the matching rule.
4. In the Table field, select Customer Interaction.
5. In the Conditions field, use the condition builder to create the following conditions.  
   {#create-match-rule-anonymous-chat__table_qwl_gyb_fx__entry__3}

   | Field | Operator | Value |
   |-|-|-|
   | Channel | is | Chat |
   | Category | is | Select one of the categories created for anonymous users to define an issue on the record producer: * Product Issue * Billing Issue * Order Issue {#create-match-rule-anonymous-chat__ul_srk_kwg_lx} |
   [Tabela 1. Create conditions with condition builder]

   {#create-match-rule-anonymous-chat__table_qwl_gyb_fx}
6. Click Submit.