---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure email notifications for an interaction

# Configure email notifications for an interaction {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure email notification to determine whether they should be sent to the contact, consumer, or guest.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Email notifications that are available by default:

* Interaction created for consumer
* Interaction created for guest
* Interaction created for contact
{#configure-email-notifications-interaction__ul_ic3_v5j_12c}

You can customize the existing notification or create a notification. For more information, see [Email and SMS notifications](https://www.servicenow.com/docs/access?context=c_EmailNotifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Procedimento

1. Navigate to AllSystem Notifications EmailNotifications.
2. Select the Show column search row icon (![Show column search icon]()).
3. In the  Name column, search for any of the following notification.
   * Interaction created for consumer
   * Interaction created for guest
   * Interaction created for contact
   {#configure-email-notifications-interaction__choices_dxv_4yt_22c}
4. If you want to disable notifications, update Active to False.
   1. Select here.
   2. Clear the Active check box.
   3. Select Update.
   {#configure-email-notifications-interaction__substeps_iwr_zk5_22c}
5. If you want to include different content, update the email template.
   1. Select What it will contain.
   2. From the Email template field, remove the existing template.
   3. Search and select the email template.  
      Alternatively, in the Message HTML field, enter the content for the email template.
   4. Select Update.
   {#configure-email-notifications-interaction__substeps_em2_5l5_22c}

## Resultado

Email notifications are disabled for contact, consumer, or guest.