--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Moderate a community # Moderate a community {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Community moderators can manage content quality by reducing the inappropriate content that is posted on the community. ## Antes de Iniciar Role required: sn_communities.community_moderator, sn_communities.forum_moderator, or sn_communities.moderation_admin ## Procedimento 1. Define your requirements for Community moderation. * Should first-time posters receive automatic moderation? * Which words should be banned from user content? * Should the system prevent content containing banned words from being posted? * Should users be able to report inappropriate content? * How many offenses can a user commit before the system bans them automatically? {#moderate-communities__ul_yyt_g21_fbb} 2. Navigate to Community and choose the Moderation or Moderation Tasks menu and the module you require. 3. Configure one or more of the following aspects for your community. * **[Configure general moderation settings](https://servicenow-prod.fluidtopics.net/TnPqmkFYLCIvbU4Ki90TLA)** Configure when to moderate content for users and user groups. * **[Configure moderation settings for a new user](https://servicenow-prod.fluidtopics.net/_6Vv7j466IqbYaduv2TtBw)** Configure the system to prevent inappropriate user contributions. * **[Assign a moderation task to your assignment group](https://servicenow-prod.fluidtopics.net/oBga90uXQLuTvJ_by7aJPQ)** Change the assignment group to assign a moderation task to your assignment group. * **[Configure abuse reporting](https://servicenow-prod.fluidtopics.net/us8FCzhMGRh56YCDIy7ezA)** Configure whether users can report content and profile abuse, set an abuse reporting threshold, and define reasons for abuse reporting. * **[Configure user banning](https://servicenow-prod.fluidtopics.net/MVxxcpl3AtUqW3PAit5b2A)** Set the number of offenses a user can make before they are banned from creating or editing content. * **[Configure moderation filters](https://servicenow-prod.fluidtopics.net/dmMTYnXbKKApzy735lhxBg)** Create moderation filters to manage how content is moderated. * **[Ban a user](https://servicenow-prod.fluidtopics.net/MOhnr8ZahCPJZlIy98oxSw)** You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content. * **[Revoke a user ban](https://servicenow-prod.fluidtopics.net/a6Sw~eFeLAqbftEC~mU19Q)** Revoke a user ban to allow a user to create and edit content again. * **[Approve or reject content](https://servicenow-prod.fluidtopics.net/MeVNQmZJ39EGo1IPaq1FbQ)** Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile. * **[Disable comments](https://servicenow-prod.fluidtopics.net/qc4J2LnzgVR~hnOfBWJ5Yw)** Disable comments on a blog, document, video, event, or question to avoid users from posting comments. * **[Remove content](https://servicenow-prod.fluidtopics.net/1wrseziL0nMB_wz44wEaag)** Remove content that does not meet community standards. * **[Harvest knowledge from a community](https://servicenow-prod.fluidtopics.net/hDs5IkY8peyoNB1e6LWciQ)** Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question. **Conceitos relacionados** * [Community content types](https://servicenow-prod.fluidtopics.net/bHS9mQLFyQheqSKWYLgjZQ "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.") * [Community feedback types](https://servicenow-prod.fluidtopics.net/LidsXwG8kIbCNEXWbyQiNg "There are two supported feedback types: Upvote and Helpful.") * [Community access types](https://servicenow-prod.fluidtopics.net/lf0VVdnIVSoYaRDaxFI48g "Access types are used to control access to a forum or a content type.") * [Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/I8ebsX0ZK0AH69619gT10g "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.") * [Create a case from a discussion](https://servicenow-prod.fluidtopics.net/Ol6n7rz0fbVBaN3pA3f~3g "In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.") * [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/F_Xj2ZvyyEUFfHbNUMQ7KA "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.") * [Forum and user permissions management](https://servicenow-prod.fluidtopics.net/6X17WsLIHEHAbYYekiheEA "Community and forum administrators can give users and groups of users different levels of access to forums and forum content.") * [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/V1EIlbghmyjPEYtZYpQvew "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.") * [Administer gamification](https://servicenow-prod.fluidtopics.net/ZKHmzbqAzdKMa7o8CbNujg "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.") * [Community Service Portal](https://servicenow-prod.fluidtopics.net/M3Gi5W7NRYsw~kpyovn8mQ "The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.") **Tarefas relacionadas** * [Migrate Social Q\&A data to Communities](https://servicenow-prod.fluidtopics.net/gsWw667j3w5YuGgk1IQXPw "If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.") * [View community logs](https://servicenow-prod.fluidtopics.net/AxjwM8pX7eKnT4sJtlc4ZQ "Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.") * [View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/yHROFgHvZIrOaY2y23uy6w "View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.") * [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/cKd7_3_UXRtrrVx5vRyWZA "Activate the Customer Communities plugin to use the Communities application.") * [Configure community content types](https://servicenow-prod.fluidtopics.net/AUhKROeQ4LMbVo1TJzFTLA "Configure content types, such as videos and blogs, for the community.") * [Configure video sources for a community](https://servicenow-prod.fluidtopics.net/oBx35NSn8qnyR5A4rqKgDg "Configure additional sources that can be used for uploading a video to the community.") * [Configure community forums](https://servicenow-prod.fluidtopics.net/lYghI7PldhJ443T5sN_YJQ "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.") * [Configure the community profile](https://servicenow-prod.fluidtopics.net/oNuKYIo~y0lv1OJ0DcwEEw "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.") * [Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/R5WkdQA0TenPHlDlN3O6kA "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") **Referência relacionada** * [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/LOFOQ~5DTeGMVzAqhpgqlw "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.")