---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Location Based Holiday Calendar

# Configure
Location Based Holiday Calendar {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create location‑based holiday calendars that align regional holidays with fixed or rotating shifts, enabling accurate workforce scheduling and reduced manual
effort.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Location‑based holiday calendars streamline workforce scheduling by aligning regional holidays with fixed and rotating shift patterns, enabling accurate shift planning and reduced manual effort. Administrators can configure user schedules, rotations, and task visibility to support diverse work arrangements. For example, U.S. Holidays, British Holidays, and Australian Holidays. For example, U.S. Holidays, British Holidays, and Australian Holiday.

## Procedimento

1. Navigate to AllLocation Schedules and perform one of the following actions:

   | Option | Description |
   | Create a configuration from an existing event configuration | * Select the desired configuration. * Right-click the form header and select Insert and Stay. {#configure-ocation-based-holiday-calendar__ul_y3h_mrb_m3c}A copy of the selected event type configuration is created. |
   | Create a new event configuration | Select New to create new holiday event. |
   |-|-|

   {#configure-ocation-based-holiday-calendar__choicetable_l4w_jrb_m3c}
2. On the form, fill in the fields:  
   {#configure-ocation-based-holiday-calendar__table_yvr_qsb_m3c__entry__2}

   |   |   |
   |-|-|
   | Name | Enter a name for the holiday event |
   | Time zone | Choose one of the following options: * Fixed: The holiday occurs at the same time for all agents * Floating: The holiday adjusts to each agent's local time zone {#configure-ocation-based-holiday-calendar__ul_lsh_qqc_m3c} |
   | Application | The current scope in which the record is created |
   | Description | Provide the description of the holiday schedule |
   | Location | Provide the location for which this schedule is applicable |
   |   |   |
   |   |   |
   [ ]

   {#configure-ocation-based-holiday-calendar__table_yvr_qsb_m3c}
3. Perform one of the options:  
   * If you created the configuration from an existing configuration, select Update.
   * If you created a new configuration, select  Submit.
   {#configure-ocation-based-holiday-calendar__ul_qsg_wqc_m3c}

To delete a holiday events follow the below steps:

4. Navigate toAll. Shift PlanningEvent Configuration , and open the Holiday Event type.
5. In the Evaluate access for exclusionHoliday -- Any WFO User, set the Delete option to false.  
   The holiday event is removed from the agent's holiday calendar.