--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Community feedback types # Community feedback types {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura There are two supported feedback types: Upvote and Helpful. Community users can provide feedback on the content they have access to in the community. {#feedback-types__table_cvy_rbw_rz__entry__2} | Feedback type | Description | |-|-| | Helpful | Helpful feedback is associated to the following content types when a community users marks content as helpful: Blog, Video, Documents, Answer, Comment. | | Upvote | Upvote feedback is associated to the Question content type when a community user marks a question as helpful. | [Tabela 1. Feedback types] {#feedback-types__table_cvy_rbw_rz} **Conceitos relacionados** * [Community content types](https://servicenow-prod.fluidtopics.net/bHS9mQLFyQheqSKWYLgjZQ "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.") * [Community access types](https://servicenow-prod.fluidtopics.net/lf0VVdnIVSoYaRDaxFI48g "Access types are used to control access to a forum or a content type.") * [Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/I8ebsX0ZK0AH69619gT10g "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.") * [Create a case from a discussion](https://servicenow-prod.fluidtopics.net/Ol6n7rz0fbVBaN3pA3f~3g "In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.") * [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/F_Xj2ZvyyEUFfHbNUMQ7KA "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.") * [Forum and user permissions management](https://servicenow-prod.fluidtopics.net/6X17WsLIHEHAbYYekiheEA "Community and forum administrators can give users and groups of users different levels of access to forums and forum content.") * [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/V1EIlbghmyjPEYtZYpQvew "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.") * [Administer gamification](https://servicenow-prod.fluidtopics.net/ZKHmzbqAzdKMa7o8CbNujg "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.") * [Community Service Portal](https://servicenow-prod.fluidtopics.net/M3Gi5W7NRYsw~kpyovn8mQ "The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.") **Tarefas relacionadas** * [Migrate Social Q\&A data to Communities](https://servicenow-prod.fluidtopics.net/gsWw667j3w5YuGgk1IQXPw "If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.") * [View community logs](https://servicenow-prod.fluidtopics.net/AxjwM8pX7eKnT4sJtlc4ZQ "Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.") * [View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/yHROFgHvZIrOaY2y23uy6w "View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.") * [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/cKd7_3_UXRtrrVx5vRyWZA "Activate the Customer Communities plugin to use the Communities application.") * [Configure community content types](https://servicenow-prod.fluidtopics.net/AUhKROeQ4LMbVo1TJzFTLA "Configure content types, such as videos and blogs, for the community.") * [Configure video sources for a community](https://servicenow-prod.fluidtopics.net/oBx35NSn8qnyR5A4rqKgDg "Configure additional sources that can be used for uploading a video to the community.") * [Configure community forums](https://servicenow-prod.fluidtopics.net/lYghI7PldhJ443T5sN_YJQ "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.") * [Configure the community profile](https://servicenow-prod.fluidtopics.net/oNuKYIo~y0lv1OJ0DcwEEw "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.") * [Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/R5WkdQA0TenPHlDlN3O6kA "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") * [Moderate a community](https://servicenow-prod.fluidtopics.net/4cS6AIk~75moWxSp_zTDBw "Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.") **Referência relacionada** * [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/LOFOQ~5DTeGMVzAqhpgqlw "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.")