---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using the Email interaction page

# Using the email interaction page {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The email interaction page enables agents to view incoming and outgoing emails, attachments, work notes, and other related information in one location. Agents can review and respond to emails efficiently, helping resolve
customer inquiries in a timely manner.

The email interaction page consists of various sections.  
Figura 1. Email interaction page

The following are the key features of the email interaction page:

* Manage and send email responses to customers from a single location.
* Simplified filters , modeless dialog, and compact email header to keep the focus on email communication.
* View the email conversation between the customer and the agent in the Activity stream that provides complete context.
* Identify the most recent conversation with using annotated new emails, the latest reply, and work notes.

{#using-email-interaction-page__ul_plc_k2n_zdc}

The email interaction page consists of sections such as Contact, Interaction form, Compose, and Activity stream, and the contextual side panel. For more information, see [Email interaction sections](https://servicenow-prod.fluidtopics.net/ir1A6d8hNCKZ~mLTYb0suw "The Email interaction sections enable you to manage information within the interaction record.").  
Nota:  
Agents can use the Contact component to do the following:

* Search for a contact.
* Add a contact.
* Edit and save a linked contact record.
* View a contact.
{#using-email-interaction-page__ul_kmg_43m_q2c}