---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Agent assist

# Agent assist {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn about how the Workspace
Agent assist functions with Configurable Workspace.  
Agent assist provides agents with automatic search results that show possible solutions for records they open. Configure Agent assist in Configurable Workspace by configuring a record page with a Glide form data source and a Contextual Sidebar. For more information, see [Agent assist Overview](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/sn-agent-assist-uib/overview) on the ServiceNow Developer Site.  
Nota:  
You may need to log in to the Developer Site to see the content.

For more information about using contextual search for Agent Assist, see [Contextual search](https://www.servicenow.com/docs/access?context=c_ContextualSearch&version=australia&pubname=australia-platform-administration&ft:locale=en-US).