---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Customer Service Management with Service Portfolio Management

# Activate Customer Service Management with Service Portfolio Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the CSM with Service Portfolio Management (SPM) plugin to use the integration with Service Portfolio Management.

## Antes de Iniciar

Consider using guided setup to complete the Service Portfolio Management configuration. For more information, see [Integrate with Service Portfolio Management using Guided Setup](https://servicenow-prod.fluidtopics.net/NrxUVVhC7bB_BtAJZD1UPQ "Use the Guided Setup to integrate Customer Service Management with the Service Portfolio Management (SPM) application.").  
Nota:  
Check your entitlements to determine whether you have access to the integration with Service Portfolio Management and the CSM with Service Portfolio Management (SPM) plugin (sn_csm_spm).

Role required: admin

## Procedimento

1. Navigate to System DefinitionPlugins.
2. Search for the sn_csm_spm plugin.
3. Select Activate.
{#activate-spm-integration__steps_vb4_sfz_pgb}