--- Release : - australia ft:locale : - Português ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- Australia Customer Service Management - [Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustomerServiceManagement.html?contentId=2FkpElW55mvAQsu7I6fjiA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/exploring-csm.html?contentId=evinqVfU8fUYiUsgDeWwTg) - [Focus and purpose of CSM and ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-and-itsm-success-framework.html?contentId=XiKjcCiBLu1tj~1KLt1ZiQ) - [Data management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-management.html?contentId=2nkewFt~J57B4SQ_AHZu3g) - [Self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/self-service-options-csm-customers.html?contentId=RGKr7B2jwQrgfT_qzx6lwg) - [Omnichannels for communicating with customers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/omnichannels-communicating-customers.html?contentId=yPKVRTOJNyZcfDbxW6FDtg) - [Agent experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-exp.html?contentId=MAgN254q8GN2KOQ2GwU3Mw) - [Case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-management.html?contentId=QrpLTzWX530DZwcT~yedDg) - [Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/intelligence-csm.html?contentId=6sgP_NOHfFEPe3~QTIZymg) - [Analytics and insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-insights.html?contentId=0Zk2RLllt3WXMnm9SdiRYg) - [Optimization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/optimization.html?contentId=wFWVpjn2JqH7wpT7kiAQAg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-service.html?contentId=KlbUmXknnfPDD9ekyT44qQ) - [Set up your environment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-up-your-environment.html?contentId=GK4lFnwaye2cQWNy2ORB7A) - [Getting started with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-management.html?contentId=t4ylqfvMg~AuVYyl6YmiQA) - [Activate Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ActivateCustomerService.html?contentId=_XNXHhiRyDPL6LRrljfqCw) - [Plugins activated with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/plugins-activated-with-csm.html?contentId=YPz6yMvrvcUmkxY4GTRt_A) - [Additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustServMgmtAddtlPluginsTable.html?contentId=oUyFJvSzhiqyn8aossYnBg) - [Customer Service properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-properties.html?contentId=R9rhEjtIdfgKTEMCggQrIQ) - [Configure foundation data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-foundation-data.html?contentId=fSaSSTlh_yy89eFihfYUbA) - [Customer data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-data.html?contentId=fiJR07h939S7XDAs56Hjuw) - [Configure accounts and contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-accounts-contacts.html?contentId=Ih2ylZXtGEmoq4rHQ~ipmA) - [Import accounts and contacts with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-accounts.html?contentId=1mDZM1ITU0WkKh9UgCMNmA) - [Account codes and account paths](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-account-code-account-path.html?contentId=jEL2TYfRIhZ8dk6_sltiVw) - [Set the account code property](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-csm-account-code-property.html?contentId=I1frW2jhOk~krKKquqH9uQ) - [Create customer accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-create-csm-accounts.html?contentId=kXgMRIGwVIS3o5y418DK9Q) - [Create additional account addresses](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-account-address.html?contentId=_5L3W4VlQfURE09IwP7AsQ) - [Create customer contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-create-csm-contacts.html?contentId=vfclhKSg0pIBgMzA1L4dhQ) - [Create customer relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustomerServiceRelationships.html?contentId=Fj~pMpM~KgevAkyvcrg6Pw) - [Account hierarchy](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_AccountHierarchy.html?contentId=gkpEkBgHDo1nQi02Lh2cXQ) - [Create an account hierarchy](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAnAccountHierarchy.html?contentId=EPMii3gZoe47XXZW_JBk3Q) - [Bi-directional account relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_AccountRelationships.html?contentId=Cjzii3TS0xCLW0DYcHAKYw) - [Create an account relationship type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAccountRelationshipType.html?contentId=Cw7KGYwrYPHNeUDL997AmA) - [Create an account relationship record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAcctRelationshipRecord.html?contentId=mGqsU4yUpxvM48MuhDs94w) - [Contact relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_ContactRelationships.html?contentId=9fiPcAuB1tRb8DOMILSPFA) - [Configuring a contact relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-contact-relationship.html?contentId=wyE1unoVPEfYpGixMlOeFw) - [Create a contact relationship for an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAContactRelationship.html?contentId=6c9a8VbUy65p2k98X1ar5g) - [Creating an account team](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-account-teams.html?contentId=5a6PRomGDUICp9~VhAqPsA) - [Assign a team member to an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssignTeamMemberToAccount.html?contentId=Lv512BxiqmbOaomha58eag) - [Enhanced address data model for accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-enable-enhanced-address-data-model.html?contentId=w9pddI7d247p3WsSND8bHw) - [Account Address table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/account-address-table.html?contentId=9_J2o3fw~vhNie3SBq0ZNA) - [Account address access for contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/account-address-access-for-contacts.html?contentId=WHz_CPajZh3_PKCbzvRq9w) - [Enable enhanced address model for accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-enhanced-address-model.html?contentId=dtCkdMXqKkKgI6USg8N8wA) - [Associate an address to an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-address-account.html?contentId=fX2QfArpkG_48dkvKmUs4A) - [Reusing addresses between multiple accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/reuse-account-addresses.html?contentId=rnG1BciZBC1iHoY3Ymjfjg) - [Address sharing through account hierarchy](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/address-sharing-account-hierarchy.html?contentId=rNp0ifdSSThqF2TZabzOYg) - [Share an address through non-related accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/address-sharing-non-related-accounts.html?contentId=Y1786B84oYR5iXKEXlkaEA) - [Deleting or editing an address on the location form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/delete-address-location-form.html?contentId=urmeYIG5v8MOLYAwpO2Z2g) - [Data migration from Location to Account Address table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migrate-data-location-address-table.html?contentId=RK8Z5G69FnlThj3SWCUDTQ) - [Domain separation for the Account Address table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/account-address-domain-separation.html?contentId=LW1McxhzsPPqo1OJuAbPkw) - [Configure consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-consumers.html?contentId=hGVUQU4Vs1MTSDQ8x96gIQ) - [Import consumers through guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-consumers.html?contentId=Fjj2rpQ_Wl1jVXIGY8hkYg) - [Create consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-create-csm-consumers.html?contentId=AuNISoPkRjFQc8mqh7IN9w) - [Create additional consumer addresses](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-address.html?contentId=ohEf9xXLMhQ6bL6Mbdm_LQ) - [Create a relationship between two consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-user-consumer-relationship.html?contentId=8g3lZEWIPUku62Om8JaUPA) - [Assign a team member to a consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-team-member-to-consumer.html?contentId=ddIa7kCAtscWdnUMH2aA0Q) - [Creating multiple consumer profiles for a user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-profiles-configuration.html?contentId=gPwho~KDfUCdJ8tl6zH3sA) - [Tables used by consumer profiles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-profiles-tables.html?contentId=ePy9DkCxA0fd3UhKn4Fdrg) - [Consumer Profile Location table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-profile-location-table.html?contentId=BwDaTKMVu1q_BmZ8exRlFA) - [Associating locations to consumer profiles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-loc-to-consumer-profile.html?contentId=~LYTe1UxfHIt8RiBA7f3Pg) - [Associate consumer location with profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assoc-existing-consumer-loc.html?contentId=Z6IGf7y0iHKzXdeCCS1Wcw) - [Create and associate a location to a consumer profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/creating-loc-and-assoc-to-consumer-profile.html?contentId=__0UtF8cwvrr8PsrmYdjSw) - [Configuring households](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-households.html?contentId=F2nfli8GoYpVPexSnDLaUg) - [Customer Household Data Model plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-customer-service-household.html?contentId=uhyQ2WCTWzQMRhcGzkR09A) - [Create or update a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-household.html?contentId=QCwH8Gfo6lEKoiRM9Ojj0A) - [Add consumers to a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-consumer-to-household.html?contentId=xkPKZkdOE7F4YyFF6DhktQ) - [Create a relationship between household members](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-household-member-relation.html?contentId=cOAKrQ2XXt6C4pwYil1zaQ) - [Assign a team member to a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-team-member-to-household.html?contentId=XUy7cWoRgwh4l25Ol0NoVg) - [Create and manage cases for a consumer or household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-household-consumer-cases.html?contentId=4NuGYhCwffccBjHSOuI6Qg) - [Create entitlements for a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-household-entitlements.html?contentId=6_rEAZCDneS72p2cIJB6JA) - [Create service contracts for a household](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-household-contracts.html?contentId=_mIYOzeGcu~P5wWFOOrILQ) - [Consumer Service Portal changes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/industry-data-model-portal-changes.html?contentId=QaLWn_m_ou~ms03OX_2pBA) - [Configuring billing accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-billing-accounts.html?contentId=OwsqNH3OXaLMEZYqs7Ocrw) - [Install Billing Account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-billing-account.html?contentId=6ef5MsLrfrHN00sow8QGaA) - [Add related parties to a billing account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-related-parties-to-a-billing-account.html?contentId=bhd4WpfwXLEwnYwE1IwJ3g) - [User management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/user-management.html?contentId=YuWRGJ_u2iroTxyysavtRw) - [Configure users and groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-users-groups.html?contentId=zrYqF1k1QT_oRc3KqvyDww) - [Assign roles to CSM users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-csm-roles.html?contentId=Xp3euSxRFNZUhF8Kmm8qZA) - [Configuring a Unified User](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-unified-user.html?contentId=Df38JIl0z_FhPfydjENMGw) - [Configuring a user as a Unified Consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-employee-as-a-consumer.html?contentId=pyZjkQOMnEYUddkeu8olHw) - [Roles installed with Employee as a Consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/roles-installed-with-employee-as-consumer.html?contentId=ixSYKaBN~DVW9XL3IWv_mA) - [Supported and unsupported roles and features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/features-supp-and-unsupp-by-unified-consumer.html?contentId=ojuFcpzUQ~VYHtW1AukOmQ) - [Setting up a user as a Unified Consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-a-user.html?contentId=X2BCWZM4hRzVE1EhiREPfw) - [Activate Unified Consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-unified-consumer.html?contentId=P5Dspjfndpmp162CfiXn9w) - [Assign the Unified Consumer role to a user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-a-user-role.html?contentId=ycH1Q9fAoY7Njqm7FtR9Ug) - [Create and link unified consumer user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associating-users-to-a-consumer-record.html?contentId=0PrwBNbF~s3pzyzD6958yw) - [Configuring a contact as a consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-a-contact-as-a-unified-consumer.html?contentId=puzUdRvcbh2VnqGQA_21WQ) - [Setting up a contact as a consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-a-contact-as-a-unified-consumer.html?contentId=Eha9reU519PGChRfO1q2eg) - [Create and associate consumer user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-and-link-a-unified-consumer-user.html?contentId=Iu0sah3aEz1QfxvAoKGRjg) - [Create a consumer record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-consumer-user.html?contentId=cs0IYRACDAkdUiSjKkX4WA) - [Associate an existing contact user with a consumer record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-an-existing-contact-user-with-a-consumer-record.html?contentId=pK2dyFqpnQxaLx7dFlFHzg) - [Assign the consumer role to a contact](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-the-unified-consumer-role-to-a-contact.html?contentId=cbsT7TzI_NUzvi1J4xQzGA) - [Update system property](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/update-system-property.html?contentId=V6mei3kAvDiUW~8t_hdoKg) - [Configure Contributor Users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-contributor-user.html?contentId=2iyf2pM1QQjb_NsDzkUk~Q) - [Contributor users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-contributor-users.html?contentId=Gezo5~ZLBf0G2Y42dDdVFw) - [Contributor user roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-contributor-user-roles.html?contentId=EP1f9CC_T6fNldqdb4V7Cg) - [Configuring customer access management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-cam.html?contentId=be_pdtaPNlG76W_ucy1bRA) - [Customer access management tables and plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-cust-access-mgmt-tables.html?contentId=oFXGNFq8pRbtNdRIEVeNGw) - [Roles installed with customer access management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_rolesinstalledwithcustaccessmgmt.html?contentId=eK~wCWHKmgqzYJ9he7nbGg) - [Assign granular roles to a functional role](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-granular-to-func-role-cam.html?contentId=NoFMPwD2t09u3tn2lxUf~g) - [Create a responsibility definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAResponsibilityDefinition.html?contentId=F6o977ibfIRSJpvExtE4eQ) - [List of responsibilities provided with the base system](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/list-of-reponsibilities-provided-with-base-system.html?contentId=mQowmlcaOp5NhFpIixXqXg) - [Creating a responsibility access configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/creating-responsibility-access-configuration.html?contentId=UMVEtKZvH0mfA1or_AIMow) - [Configure responsibility access](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/declarative-resposibility-framework.html?contentId=IT642s71DowypHIrHKODKA) - [Granular roles and entities in the responsibility framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/granular-roles-and-supported-entities-CAM.html?contentId=YGlAfBhblWbINpPa0hYkVQ) - [Create related party configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-related-party-config-to-case.html?contentId=bC6pUIcBED_sHkkY6c_ijQ) - [Configurations provided with the base system](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/list-of-related-party-configurations.html?contentId=jmngYHXd8C8Ds~tvm1ehXA) - [Populate the Type field using the fix script](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-of-account-manager-responsibility-access.html?contentId=vypIetu38iE6QdMue3vEfw) - [Fix external user role assignments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/fixing-external-role-assignment.html?contentId=uP0Ea_JsYtCEP6g7lJcxLA) - [Users with possible non-intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/fix-csm-external-user-roles-task1.html?contentId=s1jrysftJ3FGIjo~M9865w) - [Users with possible intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/fix-csm-external-user-roles-task2.html?contentId=SJKMxlA1D3p7he_gXjKmLA) - [Users with intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/fix-csm-external-user-roles-task3.html?contentId=JE5frXdheQxokfW9kn5Pog) - [Avoid future internal role assignments for external users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/fix-csm-external-user-roles-task4.html?contentId=pqKAzlrh7JbdY0kKPsnkXw) - [Product data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/product-data.html?contentId=vKm0ve9jsRqrtFUqj5wRcA) - [Configure product data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-products.html?contentId=sbMZNVN4Ge93mVP~1FwqGg) - [Product models](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/product-models.html?contentId=e12lsnU0Ttj5pU4cqQ8qlA) - [Import product models with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-product-models.html?contentId=7KLDGecDXcWnkGhHM1e7xA) - [Create a product model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CreateAProductModel.html?contentId=yn0fngWCFrQJtdAgwuRjrA) - [Associate services with product models](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-service-offering-product.html?contentId=hUbdvjjhTsPfa6rA3rewKg) - [Configure product model and catalog item relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-csm-product-model-items.html?contentId=IEwiPCMcQ4CKA7OFO0LMqA) - [Configure install base](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-install-base.html?contentId=GLKUnHeGIYhsgFHw4xr_kg) - [Sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/sold-product.html?contentId=H_PvCA9sDFA8mAzupMU0ag) - [Import sold products with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-sold-products.html?contentId=cXsgSHXt~oleUIcN4IWWsQ) - [Create a sold product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-sold-item.html?contentId=dbGFWkLAIuq0uDperLUlAA) - [Associate service offerings with sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/asssociate-service-offering-sold-prod.html?contentId=hqWgWy85SDhPQ1eZA_kw8Q) - [Associate sold products with contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-sold-product-contract.html?contentId=L1e1KLRxs18NKWyyZVxZIg) - [Install base items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-item.html?contentId=RXBpRjvtMGLg2h3RsZccAg) - [Import install base items with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-install-base-items.html?contentId=L3hSvHya7_UK34sLORcIEA) - [Create an install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-install-base-item.html?contentId=Zo2BZ1_3ap6AQWxJp9FjNQ) - [Related list for an install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-related-list.html?contentId=bmNVeLGZSGXrvw6PLzaxLQ) - [Create a child install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/child-install-base-item.html?contentId=dWA_~5FQIgnbk6XRuqmWzQ) - [Create an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-entitlement.html?contentId=4oOcoUBnNkIFw3wA_BgVQQ) - [Edit a contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/edit-contract.html?contentId=DDNfytNeSZ7d5evkrMaQkg) - [Associate multiple install base items to a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-multiple-install-base-items-case.html?contentId=hv_Indd1YxLgwq6td4JLxw) - [Install base characteristics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/attributes-and-configuration-of-install-base-management.html?contentId=tPEuymVPdMsTgZ3h8dujIQ) - [Data model for the Install base item characteristics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-item-characteristics-data-model.html?contentId=A4XTX74KJts5cCgdsW70Ag) - [Security roles for the install base characteristics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/security-roles-for-install-base-attributes.html?contentId=Pp4B6G5GBQ3qNWWwCLlq5g) - [Install base characteristics setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-install-base-characteristics.html?contentId=fu2JuRjHaaLD55qo7mzneQ) - [Asset and Install Base Class Synchronization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-sync-between-an-install-base-class-and-asset-class.html?contentId=3AM0WIGXkBAHOvRay_tSRw) - [Install base life cycle synchronization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/synchronizing-install-base-lifecycle-fields-state-field.html?contentId=8fF_o2PxFmeac5akXTq0nQ) - [Install base hierarchy visualization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install_base_hierarchy_visualisation.html?contentId=hvggQVk0kif48p3pfbzlHQ) - [Installed products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/installed-products.html?contentId=m8t8evaF5JmUX88NIn~jBQ) - [Import installed products with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-installed-products.html?contentId=GZV1dxOzUokif6wTHmZLNA) - [Create installed products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-deployed-sold-item.html?contentId=l7re6oxPScbN~yxRR9U~HQ) - [Common Service Data Model framework for Install Base Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csdm-framework-for-install-base-management.html?contentId=1XmSrJ8Lmx2KrL7z3JlDmw) - [Configure assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-assets.html?contentId=jtipyJ0HWBF609bp5SBPVw) - [Import assets with guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-csm-assets.html?contentId=3edHlEjuHDIBUdaLpwDirQ) - [Create an asset](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CreateAnAsset.html?contentId=v3gt3faZQT~4qaPzRp2rOg) - [Create asset contact relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_AssetContactRelationships.html?contentId=PzWSLPXvu42AITP3M0dV7w) - [Create service contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-csm-service-contracts.html?contentId=m2ms4PQJPcLtqrG93egf7g) - [Associate an install base to a service contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-install-base-service-contract.html?contentId=z_Lw_WBl6TxlQdQVsagXqg) - [Configure entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-entitlements.html?contentId=VLI7zYgyHT6~yFaTkhAiZQ) - [Create entitlements for CSM entities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CreateAnEntitlement.html?contentId=h9qR3hEn_8TEB4DlmEkEQA) - [Associate an entitlement with a Customer Service Management entity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssocEntitleWithEntity.html?contentId=YhsKJ3zmQsvi4IjWiEUUSQ) - [Customer service case entitlement calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-entitlement-calculation.html?contentId=t71rTn7joPJUU_HwDDkwmA) - [Customer Life Cycle Management Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-life-cycle-management-workflows.html?contentId=UdgaBFpqyJGKBc~Hzq8HLQ) - [Activate Customer Life Cycle Management Self-Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-customer-life-cycle-management-self-service.html?contentId=yOm2MSwdG8rBHzjnNKu0wA) - [Modify a sold product and hierarchy](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify-a-sold-product.html?contentId=XZ6Feh19_yxuI6VKSJ4egg) - [Modify a sold product to create a quote](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify_a_sold_product_to_create_a_quote.html?contentId=saPSKfMN0W54HS0Srn9L0w) - [Resuming sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/resuming_sold_products.html?contentId=2BTP~blp2VfQlMxPLbNyQQ) - [Supending sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/supending_sold_products.html?contentId=x7Z6ZzbAMTBbaRDHzqhR6w) - [Disconnecting sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/disconnecting_sold_products.html?contentId=CJAPtg5CLINz4YUtx4M_Hg) - [Extension points for workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/extension-points-for-workflows.html?contentId=te2Vo9UYQ33Y~fx8C9PPbg) - [Product inventory configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/product_inventory_configurations.html?contentId=HaibcqzeWAsB5dEOS37saQ) - [Modify product inventory records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify_product_inventory_records.html?contentId=SSXJV453Mo6JK19ypVV8XA) - [Modify product inventory records to create a quote](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify_product_inventory_records_to_create_a_quote.html?contentId=lrvclBPB6FEhWArrCe6Yuw) - [Suspend product inventory records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/suspend_product_inventory_records.html?contentId=IxKnRhAEBSqZME8bxZngHg) - [Resume product inventory records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/resume_product_inventory_records.html?contentId=hPhPeOgrDoZPwveo8VgkRQ) - [Disconnect product inventory records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/disconnect_product_inventory_records.html?contentId=_1zyIAeu0DvdPgmg4sn_Nw) - [Configure Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-post-sales-support.html?contentId=bCJ~Og5Ch70pbAr7Icx3Ew) - [Components installed with Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/components-installed-pss.html?contentId=UHoJyviLq1xvNAJubyL8tw) - [Configuring Contracts and Entitlement Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-cont-ent-workflows-csm.html?contentId=qUXNCo9toTgZ0sbpR2U9aA) - [Creating contracts and entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-cont-ent-workflows-csm.html?contentId=m2a3rt~VClnxRgSLVqiNtg) - [Setting up Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-up-post-sales-support.html?contentId=jQpS7OKYp0dUd6mHzObpHQ) - [Create a characteristic](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-entitlement-template-characteristic.html?contentId=tHKMmz4DukdQSDylx9LCaA) - [Data models](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-models.html?contentId=UrFaPJkWEe_W9V1wjJplwg) - [Configure Service Model Foundation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-industry-data-model.html?contentId=tvozdTy9mLFp13uoUqzhzg) - [Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-industry-data-model.html?contentId=OO~GBB7q5GjcIQZ8MPWkFg) - [Data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-models-smf.html?contentId=JoWcc8dxj~3r5PGuK3QKpw) - [Use cases by industry vertical](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/smf-data-model-example.html?contentId=cYQzwKxQJrciyuOJnAr1oQ) - [Personas](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/smf-persona.html?contentId=2~9BnS_T1LSOk1W7gARMWQ) - [Roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-model-roles.html?contentId=P6S07HurdXWnEIT7nzXP2w) - [Granular admin roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/granular-admin-roles.html?contentId=9vdgre94m3r2PgW_MjyAsQ) - [Responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-model-responsibilities.html?contentId=IQICbI4AUbX_0djZX1HZ8w) - [Relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-model-relationships.html?contentId=W1dkHiSVDjmXHJ2pd3M9cQ) - [Tables and plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-model-tables.html?contentId=4fME~df9nmukMUXsGyiCDw) - [Table access by role](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-data-model-table-access.html?contentId=ywflFkHruGnze3Bs7PDwrQ) - [Modules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/industry-data-model-modules.html?contentId=iVrNmFKmTW9NUhv4BybfCQ) - [Cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/industry-data-model-cases.html?contentId=_SGTUQoww_2Dv9k5NXOF3g) - [External business location (EBL) as a fulfiller](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ebl-as-a-fulfiller.html?contentId=xtrKTrz7U8dwp9jYIo0D5w) - [Access limitations for external location agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/access-limitations-for-ext-loc-agent.html?contentId=j89v~PNCAEoPGUSh4e0flQ) - [Business locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/industry-data-model-locations.html?contentId=eb5nxZ6YU6MPLrYobCFPsw) - [Create and manage cases for a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-business-location-cases.html?contentId=NxSl2tCg5TNkoP5OqXJwAg) - [Create an account staff relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-staff-account-relationship.html?contentId=Ui7H8rR0_QNYsy1~zDNQhw) - [Create a consumer staff relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-staff-consumer-relationship.html?contentId=dtEMth7~HxZ0ueb~uov59w) - [Create a household staff relationship](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-staff-household-relationship.html?contentId=IZg6hiTtKFxkvbDs_BV4YQ) - [Create and manage sold products for a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-sp-for-business-location.html?contentId=Ok8gxLCVFgKnfYxv4GO7kQ) - [Create and manage install base items for a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-ib-items-for-business-locations.html?contentId=pjujMSqixEROI2Z4FP1AEg) - [Service organization install base](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-so-install-base.html?contentId=HsVrIh7tSJu3rtOx2114dQ) - [Plugins for install base and sold products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/so-install-base-plugins.html?contentId=BhP10JYR5bed0~BujuXevA) - [Activate plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-plugins.html?contentId=sCfuI1VjQ~1aUzRYD7B0PA) - [Business location plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-business-location.html?contentId=Z93xF0L8_gzkSoWaBt3XMA) - [Activate Opportunity Management for Business Locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-opportunity-management-for-business-locations.html?contentId=MPee1WjlD2dREZEqVCpcPg) - [Activate Order Management for Business Locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-order-management-for-business-locations.html?contentId=82KJqLD8eHzfm8HHA6SUfw) - [Activate Quote Management for Business Locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-quote-management-for-business-locations.html?contentId=hJMhSdjcYIINlNGmL7_Zaw) - [Integration with Sales and Order Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integration-with-sales-and-order-management.html?contentId=dDL46M2PvuKyPYIgyd4H~A) - [Order Management for business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/order-managment-for-business-location.html?contentId=c9SOX25O3n~j2BlQdC4law) - [Roles and responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/personas-roles-and-tables-post-integration.html?contentId=YMLlXV4sl3O9gMkFSM52iw) - [Create an order for business organizations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-order-business-org.html?contentId=N6G8~MB9bM8kdzH0NDUmUw) - [Quote management for business organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/quote-management-for-business-location.html?contentId=2KZxbJkdI0nn8q1JLtGWlA) - [Roles and responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/personas-roles-and-tables-post-integration-qm.html?contentId=~Y0F02VHPQuMnk1AE_DOPw) - [Create a quote for business organizations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-quote-management-for-organizations.html?contentId=334YIsVi8TKE_I_jeyqh9A) - [Opportunity Management for business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/opportunity-management-for-business-location.html?contentId=kmQEy~xPru5Ii43KlfxZiA) - [Roles and responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/personas-roles-and-tables-post-integration-oppMgmt.html?contentId=K6VzMXUXGNhq96lCM0rsFA) - [Activate query rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-activate-query-rules.html?contentId=ykSTeL4olP~hhqrLlW2wCQ) - [Configure forms and lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-data-model-forms.html?contentId=XR7_ZbZ4Tuj~ZbL1E58biQ) - [Create a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-business-location.html?contentId=c3Nwyt~JoPd1ChHOpzj5eA) - [Create an internal business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-internal-business-location.html?contentId=kV60wYAKiKgIw53x0iRU1A) - [Create an external business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-external-business-location.html?contentId=~eMVvqXYpnvE5O8cGZJJZA) - [Tracking the location details for a service organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-location-details-for-so.html?contentId=PqCAuVtKvcN8cy2pjlHPBg) - [Common attributes of service organizations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-org-common-attributes.html?contentId=Oj~az966optw~7s7FoSuSg) - [Add company records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-company-with-bus-loc.html?contentId=BanWph3mOcsn9~okMlbEww) - [Virtual Agent support for business locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/virtual-agent-support-business-locations.html?contentId=dvv9g5ZiVniqaiUcEpVY0w) - [Chat with Virtual Agent from the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-chat-business-location-service-portal.html?contentId=uy1PKSxtvG0VWyA3pMiQ6w) - [Create customer projects](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-customer-projects.html?contentId=Uk6X5d9PZWH83ciWfsAZcQ) - [Add staff members to a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-staff-members-biz-loc.html?contentId=iKBkPXRCrlPKc4guPKm7xA) - [Add staff members to an internal business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-user-internal-bus-location.html?contentId=cHe4P3~ipqucBsymk8Yxkg) - [Add staff members to an external business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-user-external-bus-location.html?contentId=sGrFibW_DVpb9_ZhsPSEfg) - [Assign responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-assign-responsibilities.html?contentId=LtWvsS6ZrDymAQqxprV1JQ) - [Assign roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-data-model-roles.html?contentId=AQ_wbH_FamP1yTNWNRR1uQ) - [Setting up assignment groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-assignment-groups.html?contentId=9g5BqRLdG7RW_YzFJS8J9w) - [Create a group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-group-so.html?contentId=CsWusDjTHVQkuF06XDwxJA) - [Configuring a group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-a-group.html?contentId=v4NkKexrXC_Mm0HsrFEt~Q) - [Associate a group to a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-a-group-to-a-business-location-so.html?contentId=GA5xxbU7DAl7_XqorZDjFQ) - [Add group members to a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-group-members-to-a-business-location-so.html?contentId=vdvdzrbxScY114~xetMQRg) - [Associate products and services](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/products-services-at-bus-loc.html?contentId=8ehkZ~v4m9Xi0nTOZW6MAw) - [Setting up inter-organization support](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setup-bus-loc-serviced-by-bus-loc.html?contentId=HdVY5lXKblJMYfZ7a8HF8g) - [Configuring business locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html?contentId=E74NbCW4BE50ZcPzUS2IRA) - [Define the service configuration type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-customer-criteria-to-service-organization.html?contentId=8MrXbq0Ffugg~5jBWM1neA) - [Associate customers or locations to a service organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-customers-or-bus-loc-to-so.html?contentId=cRfhoDKRYbWMVnWaGN46Bw) - [Tracking the customers serviced by a business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-customers-serviced-by-bus-loc.html?contentId=MFFxxoYkRQ45FrQ_s5XpOw) - [Create the criteria for a service organization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-service-organization-criteria.html?contentId=BX98hfDWJN~QOkOaaIlo3g) - [Create relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-data-model-relationships.html?contentId=blEPLkEsC525VHit1C9LXA) - [Household-member relationship for an install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/household-relationship-for-an-install-base-item.html?contentId=s408oWUu0ca9c80CsjC9cQ) - [Consumer relationship for an install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-relationship-install-base-item.html?contentId=KQ1Vb0ntM7aCTaNKz0ABOQ) - [Configure customer data models for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-data-model-b2b2c.html?contentId=Fgbwt30G2zRInSkCcGAB6A) - [Customer service business models](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-data-models.html?contentId=6a5v1NmAbQzvmq9oJ07hxA) - [Customer data models for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-data-model-b2b2c.html?contentId=QeFyG1BsoCi1XGRtoXYnxw) - [Activate customer data models for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-customer-data-models-b2b2c.html?contentId=OFA_xiO8xX~IhQrHR5AtbQ) - [Configure the Account and Consumer forms for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-b2b2c-data-model-forms.html?contentId=IbUDWJ~mKXNHkZMsdxgdsQ) - [Configure the Install Base Items and Sold Products lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-b2b2c-data-model-lists.html?contentId=tmye6Ppv~reQj3X8eq8bJg) - [Configure the Case list for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-b2b2c-data-model-case-list.html?contentId=qUpgFa5tuyU1yLX0MPooQw) - [CSDM guidelines](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-use-case-product-view.html?contentId=8c0g_QuM36jiQOi7P88uBA) - [Customer Service Management and CSDM tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-use-case-tables.html?contentId=oXDVIyyXkGLd75v3T4AxvQ) - [Customer Service Management examples](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-use-case-example.html?contentId=BmL5wKh5SLL2EeGWkXGhzQ) - [Customer Service Management considerations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-use-case-faqs.html?contentId=52LFjewIwKoIfNyT4QxfLg) - [Organize agent workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/organize-agent-workspaces.html?contentId=qUML98godg6Os010aKj0Hg) - [Case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-management.html?contentId=R_TyWJDO4LXI6SHikV5hbg) - [Configure case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-case-management.html?contentId=AiJrr4hmQLRiwGuPVm4EZg) - [Cases and case tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-cases-case-tasks-overview.html?contentId=qVvv55_XwFvZB~4S5nLi2g) - [Configure a Case form view](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-form.html?contentId=RMgjbfBTJqoeZ91qt5QZ_w) - [Add the Internal User field to the Case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-form-add-int-user.html?contentId=WNMzejIm6vIu40c8J~AQFA) - [Configure SLA definitions for customer service cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_DefineSLAForCustServiceCase.html?contentId=7hzy0T5LaJFu4dpCF0oU2g) - [Configure case routing and assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-routing-assignment.html?contentId=sUw2mp1fizdBASpmn8l1WQ) - [Create a matching rule for case routing](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateARoutingRule.html?contentId=POH6YO~qgigFJ1OwPkjfGw) - [Create an assignment rule for case routing](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAnAssignmentRule.html?contentId=CcPiKntW0dKksToHRB~LIw) - [Configure Skills Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-skills-man-csm.html?contentId=bbWR4wkS4AaUGeWZmczUbA) - [Mandatory skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/mandatory-skills.html?contentId=8CLGPOnMNCBiuvmslv~qig) - [Configuring mandatory skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-mandatory-skills-feature.html?contentId=vQdvA_bp5JDHCGptSbYc1A) - [Migrate skills to the Task Skill table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migrate-skills-m2m-table.html?contentId=6JiTKzNcK6f0vcFTFWuKYw) - [Configure assignment workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-assignment-workbench.html?contentId=B1FKE3rQuwkShTtxEbwXKw) - [Create assignment workbench matching criteria](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-assignment-wkbench-criteria.html?contentId=aD3XIkrR5Hox2o~V_Ojrgw) - [Create an assignment workbench configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-assignment-wkbench-config.html?contentId=swKvq7posMGjqfrFwK6RPA) - [Configure assignment workbench properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-assignment-workbench-properties.html?contentId=riC4iVNbUL2jFSX4U3vUuA) - [Configure major issue management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-major-issue-management.html?contentId=F~YxW_4ip6w7KZDHMDRtEA) - [Activate Major Issue Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-major-issue-mgmt.html?contentId=8REJnwFuaBgHrM_BC8RRIQ) - [Configure case synchronization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-major-case-synchronization.html?contentId=770JYsqZCbMl4jRVONCUTQ) - [Targeted communications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_TargetedCommunications.html?contentId=nGGlxJ9PFC75b5A4RtxO8A) - [Recipients lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/targeted-comm-dynamic-list.html?contentId=2bEb721r82fPYmgjvdY9hg) - [Publication workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/targeted-comm-publication-workflows.html?contentId=M6tlu5RdvluzrzvzhqXkyg) - [Add or remove an approver](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommAddAnApprover.html?contentId=iwgotTVBJ07R8M~RBmw7cg) - [Create a recipients list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommCreateRecipientList.html?contentId=MSvNuOxLS3VI7IvcZgWWyA) - [Edit a recipients list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/target-comm-edit-recipients-list.html?contentId=YxJBjLdJVkGxaTOY4ECLUg) - [Create a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommCreateNewPub.html?contentId=1v4Z00MIBq7kp80gkwk~vw) - [Publish a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/target-comm-publish-publications.html?contentId=YvaWzGAM9SlJobr1Stu0Iw) - [Create a recurring publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommCreateRecurrence.html?contentId=7mrbICqHxdfv5sQF0KgHRQ) - [Preview an email notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommPreviewTargetEmail.html?contentId=DKDE83vAamvtWUai6YsS~A) - [Update a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommEditAPublication.html?contentId=a6gyfDorQ2MzPzWhvLjRvQ) - [Send a publication for review](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommSendPubForReview.html?contentId=wIPThyWPLlye_jQ806nbhQ) - [Review a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommReviewAPublication.html?contentId=9cR6mLj17ISwzFnN~Fr3WA) - [View approvers for a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommViewApproverList.html?contentId=b331piUn4UTgTH2OV76Dvg) - [Track a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommTrackPublications.html?contentId=he9oM5mwHdQnA~V0gyYdyg) - [Expire a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommExpireAPublication.html?contentId=vimEm_zIHjSNC~6gngrA3Q) - [Cancel a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommCancelAPublication.html?contentId=KmJxTfHeKu~HlQLfpMbPmQ) - [View a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommViewPubInAppNav.html?contentId=We8eO0vtgnyHA5fBvMaMqQ) - [Configure special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-special-handling-notes.html?contentId=qigdROxu0kHXTcLYtHkgyA) - [Configure an entity table to use special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ConfigEntityToUseSHNotes.html?contentId=yy7Kd8F38YH~Z6RU2pbW4Q) - [Configure a form to show special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ConfigFormToShowOnScreenAlerts.html?contentId=sVhQsO2DGFRATMRpjZI1uw) - [Configure special handling notes properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_EnableOnScreenAlertProperties.html?contentId=HVrVQn8Q3NySPh_WOgHgFA) - [Configure case action status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-action-status.html?contentId=vYbuX5x3p6p7ysI2Ttsk8A) - [Activate Case Action Status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-case-action-status.html?contentId=pJiyQoJmS6NEg2HNCzwCsg) - [Configure actionable case flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-action-status-flows.html?contentId=G5ycFWaX0LC3QI~Q0ssgvg) - [Activate Action Status Automation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-case-action-status-auto.html?contentId=GQHVaAoeDPHR6FWTzwL5kA) - [Create cases as a proxy contact](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/employee-create-case-for-customer.html?contentId=QX2esW_u~51DqecmuQp~Sw) - [Install the CSM Extension for Proxy Contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-extension-for-proxy-contacts.html?contentId=wBxebsc7FtxEH_l1xHcFAQ) - [Configure auto close resolved cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-auto-close-resolved-cases.html?contentId=xkptbDOS4B6dKofGPqV7~g) - [Configure escalation management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-escalation-management.html?contentId=Z0cp15AuPBlvG6cwr26elQ) - [Case and account escalation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-case-account-escalation.html?contentId=85GplmRyXrYszjQFMSRl5w) - [Escalate a case or an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/escalate-csm-case.html?contentId=7wR8JmgdGvg5yaJ5fAFheQ) - [Manage an escalated case or account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-escalated-case-account.html?contentId=1f4jzOCCO6uH27cpSWoyvw) - [De-escalate a case or an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/de-escalate-csm-case.html?contentId=mqZp7dPjP9DdNKvuQwmyNg) - [Create an escalation template](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-escalation-template.html?contentId=HG8CKsojo3ufC2W2Dn7Hqw) - [Create an escalation severity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-escalation-severity.html?contentId=9pQ5iUrLsDTzhic_SNZozA) - [Configure case digests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-digests.html?contentId=JXCa_GsCvB3AfXjnolwn2A) - [Customer Service case digests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-digests.html?contentId=p2n12SoxxzGA4WI3Ti2OjA) - [Case action summaries](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-digest-case-action-summary.html?contentId=vVJnciBvY10AxjhUqFiTYA) - [Post case reviews](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-digest-post-case-review.html?contentId=Zi61DjD9ODWzEQV5K68gtw) - [Post case review record states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-digests-pcr-record-states.html?contentId=rKKrbRbGgA6JwsU0DOnnvw) - [Post case review approvals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-digests-pcr-approvals.html?contentId=mQyjCVB1pFYEVYn7Vo96pA) - [Assignment rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-digests-assignment-rules.html?contentId=68Zk2_FdD9BVWBcJ83PgYg) - [Create a case action summary](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-action-summary.html?contentId=2u0fZgZo_QE1DVno8vq4wQ) - [Create a post case review](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-review-document.html?contentId=bs9AvKY0LwUqBQEFha7WLg) - [Create a post case review for a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-review-document-mim.html?contentId=OO_Af8OqImVcHeAk4pw7Sg) - [Review and approve a post case review](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve-case-review-document.html?contentId=BRqkQW2i3Yf4qk1n4kFl3g) - [Re-open a post case review](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/reopen-case-review-document.html?contentId=LPMOvmllpeGFGXQMdcIx2w) - [Withdraw post case review approval](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/withdraw-pcr-approval.html?contentId=oyza6e0E4zMKjx~xFkmZ1A) - [Cancel a post case review](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cancel-pcr.html?contentId=QpPjGK3ArTu3utIjNsClAw) - [Components installed with case digests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/installed-with-csm-case-digests.html?contentId=u~J44ilzJHmwro3ztuPesQ) - [Activate Case Digests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-case-digests.html?contentId=QZPibOJrFC~sjU1vZ0HIog) - [Create a case digest document template](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-review-doc-template.html?contentId=OVhRMAI5CwGLt~ZiRmYVig) - [Create a case digest configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-review-type.html?contentId=r6Yw9qD_i8HHDyJ1GhEGFA) - [Create a case digest table map](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-review-field-mapping.html?contentId=FK~_1kEt9ddIB9n_0un8Wg) - [Create a table map for case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-type-field-mapping.html?contentId=Yt8gmVkOzMu4Trc9DNqthw) - [Customer service case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-types.html?contentId=r0vcktRzOXL0L8jPTkOqpA) - [Configuring customer service case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-case-types.html?contentId=uFqBGM_an5eBx4aKk~_p7A) - [Configure case type ribbon settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-case-type-ribbon-setting.html?contentId=rgdcrq0J_wzxOv83GsFYkQ) - [Configure case type declarative actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-case-type-declarative-action.html?contentId=j5KtabUwtUaXoLp04uc1Hg) - [Configure the service selector modal size](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-service-selector-modal-size.html?contentId=F797mdQuT6UI77KHijZacA) - [Enable the case type single select property](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-case-type-single-select-prop.html?contentId=KgzSH77KbNFiX7Z_~NQtog) - [Create a configuration for case type single-select](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-type-single-selection.html?contentId=WRyziSCiDPrSH9ff5kigaw) - [Manage customer service case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-csm-case-types.html?contentId=ooaUOfL~j15L8bABt0Biew) - [Case type selector](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-type-select-modals.html?contentId=CtxJlWjeQjAPp1gpUAvvlg) - [Product Service Select version](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-type-select-modals-product-service.html?contentId=LtrfIkaqjGXW8qIo4fJRCA) - [Case task type selector](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-task-type-select-modal.html?contentId=qXOgz88aNL0je8vTW8~BHQ) - [Onboarding case type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/onboarding-case-type-overview.html?contentId=Q4W~ivdy~BgQWTl~nWg3PA) - [Components installed with case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-definitions-components.html?contentId=LVvbp5n5QXXGyrSr6u06CQ) - [Task Plan Templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-templates.html?contentId=vnqUw7ycOiMXJEj1CkQq~A) - [Task plan templates states and actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-templates-states.html?contentId=a8M4s_kKftnjV_vD5o0vbg) - [Template item actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-template-item-actions.html?contentId=8AtR69Db3Eycqq9W86pu0w) - [Create a task plan template](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-task-plan-template.html?contentId=BvM8qWqTDe2QcmnZl1YkQw) - [Create a template item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-task-plan-template-item.html?contentId=VR5dCn4Ovgq9yhtK5QWB_A) - [Create a child template item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-task-plan-template-child-item.html?contentId=PcLnjtqN0JhSp8s~EQhq4A) - [Create a template item condition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-task-plan-template-item-condition.html?contentId=uK44~cfCca5p0OdZ0RexhA) - [Clone a task plan template](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/clone-task-plan-template.html?contentId=cgR0rPxPTVoOQo8Jct5EHw) - [Clone a template item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/clone-task-plan-template-item.html?contentId=wN_mZdm4B1bYzK88i5~tNw) - [Task Plan Templates tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-templates-tables.html?contentId=F0g4d1xJvbKZBTC6Odk~MQ) - [Document References in Task Plan Templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-and-managing-document-references-in-task-plan-templates.html?contentId=A1bnuULKeSs9lMtO6LD1Tw) - [Add a Document Reference to a Task Plan Template Item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-a-document-reference-to-a-task-plan-template-item.html?contentId=hoMD2fUQqUAPiuPE5FTVig) - [Task Dependencies for Task Plan Templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-dependencies-for-task-plan-templates.html?contentId=EM7UBeCNcjViko~N1hj3Fg) - [Add and Manage Task Dependencies](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-and-manage-task-dependencies.html?contentId=ffT3nmyqwP6e4O7qKS5W4g) - [Task Plan Templates roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-templates-roles.html?contentId=BySfMfmcjXQ0sjF31MLmxQ) - [Sharing task plan templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/sharing-task-plan-template.html?contentId=U0rT9BsG5Qd5whnJXt~Tvg) - [Share a task plan template with other users or groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/share-task-plan-template-with-user-groups-serviceorg.html?contentId=wT8ULyDT9z_W7YMygEdb_A) - [Task plan template access record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-template-access-record.html?contentId=YJ88qXaEQJODs1o_Xj8I_A) - [Notify users when a task plan template is shared](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/notify-users-when-taskplan-template-is-shared.html?contentId=Cfe1gVMxm3Yn4nnAlIH79Q) - [Create a task plan template configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task_plan_template_configurations.html?contentId=_XzithEtc4RBm~PNCYg8cQ) - [View task plan template executions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-task-plan-template-exec.html?contentId=Dwgbb~fPvoBxzqWjoggBRg) - [Order Operations Case Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-order-ops.html?contentId=56uZPiyddAzKjyYKO0bNBg) - [Order case pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-order-ops-case-page.html?contentId=oNHvbwnNsjJ3VobQzMbhPQ) - [Order case record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-record-page.html?contentId=fADQDfvnBDf74p9jGDXZog) - [Order case line item page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-line-page.html?contentId=xKwC1~GeIpE_B4ergbUlMA) - [Order case intake page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-intake-page.html?contentId=ATTwwwgOeT9i3WvfHSPyFQ) - [Order case and order case line item states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-states.html?contentId=4bIYMj4KExOpeB~t2Dm0AA) - [Creating an order case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-order-ops-create-order-case.html?contentId=ojC5sZlRWcpwzBLrjix8TQ) - [Create an order case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-create-order-case.html?contentId=RBCnYqYoqphCRbDcYkP56g) - [Add orders or order lines to an order case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-add-lines.html?contentId=Ha7a1pFgia7MrTDze647Xg) - [Create an order case line item for an order case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-new-lines.html?contentId=8O5FTTEmYgnnofaY4cKERw) - [Edit an order case line item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-edit-lines.html?contentId=eFEhnJlCGLigxHA7xSCGBQ) - [Create a task for an order case line item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-order-ops-order-case-create-task.html?contentId=cvpNHjR9WH3DkclwXtiiBQ) - [Order case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/order-case-form.html?contentId=X7~HS3YMPfnLahqU2We_NA) - [Order case line item form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/order-case-line-form.html?contentId=tU8fX0LCcHAq4iNF~pLU9Q) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-order-ops-install-comp.html?contentId=vpGE5tBD~FPWybSxWkZ73Q) - [Case Lines and Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-case-lines.html?contentId=O0_VrX_IEzDyxI0ujgLr6g) - [Case line record pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-case-line-pages.html?contentId=FsViso49w2B9rBMiOmTXxw) - [Case line item page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-lines-case-line-page.html?contentId=2XwB8AI20lDVy0fIrGf0FQ) - [Case line task page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-lines-case-line-task-page.html?contentId=Z9FXkQNBET9kThwP_S9A5w) - [Case line item states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-lines-states.html?contentId=z6TytZbvlUZwAFZlAUjsqw) - [Creating case line items and case line tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-case-lines-create-case-line.html?contentId=2kL1TpICNNmQ~aPQB0Qd6Q) - [Case Management for Invoice Operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-invoice-operations.html?contentId=fHW0DwztHfNv1fZym1T2eQ) - [Invoice case pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-invoice-operations-case-pages.html?contentId=cLjZnE2j~3g3r8g~_vwq~A) - [Invoice case and invoice case line states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-operations-case-states.html?contentId=jy_xGGkdHLO5Szz9ydY7jA) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-ops-installed-components.html?contentId=ggwtxW1GCfrejekDk3o7NA) - [Invoice case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-case-form.html?contentId=qiYWtn8edAvfQkZQlmRWsA) - [Invoice case line form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-case-lines-form.html?contentId=FSKsC9~ZsWCRA0xGMuNCDA) - [Accounts Receivable (AR) invoice table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ar-invoice.html?contentId=3RvHBj97iH4Aft0fHcXwRw) - [Accounts Receivable (AR) invoice line table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ar-invoice-line.html?contentId=MwguC8Gh_hN5_3ZkGumOZg) - [Creating an invoice case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-ops-creating-invoice-cases.html?contentId=s1BlCieuoGJqmuXEAMe4EQ) - [Create an invoice case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-ops-create-invoice-case.html?contentId=LzuvhOzowfCSchsH7F294g) - [Add an invoice case line to an invoice case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-ops-add-invoice-case-line-item.html?contentId=gKW8vaTp1mOcr6L_qMfm1A) - [Create a task for an invoice case line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/invoice-ops-create-case-line-task.html?contentId=~DXtKruR_o5FSpigh6NENA) - [Service definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-service-definitions.html?contentId=BwgUifp2un~7h4tuQqRYLw) - [Service definition roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-service-definitions-roles.html?contentId=yXipplNzX_Gr9dReqrmlJQ) - [Service definitions with catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-service-definition-catalog-items.html?contentId=CbZzvGdEIRoHe9t1b5MNkg) - [Service recommendations for interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-service-definition-recommendations.html?contentId=_kZK2gnZIR1IV9qg4KbfUg) - [Configuring service definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-service-definitions-configure.html?contentId=iKqwAlQ_hceYNQaym523Mg) - [Create a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-csm-service-definition.html?contentId=5rOVWz8y5p4b0Gbw2t6Hlw) - [Create a service definition category](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-csm-service-def-category.html?contentId=tufAelbQUzrMNzgngsFa9A) - [Associate a product with a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-associate-products.html?contentId=wx6UjrKXKg_SHg2SYSoP0w) - [Associate a case type with a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-associate-case-type.html?contentId=lGry14ULimoiMy2geMXtvg) - [Associate a playbook with a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-associate-playbook.html?contentId=yRyZHLrxBo6q3RP8h14QeQ) - [Associate a service definition with a category](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-category-associate-service.html?contentId=Z3GqkZDDzoBZlA3_XfO95w) - [Configure user criteria for a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-user-criteria-for-a-service-definition.html?contentId=ZqHduCUGjRcOEFkXroa5eQ) - [Configure customer criteria for a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-criteria-for-a-service-definition.html?contentId=4eMsKai2UjGvi03HLJWMoA) - [Create entity criteria](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-new-entity-criteria.html?contentId=3ZaOgkHoA0yFxM8g7RWLsA) - [Configure default field values for a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-default-field-values.html?contentId=FgUIzPccy4fs_7FbsKoI6g) - [Configure catalog items for a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-config-catalog-items.html?contentId=T6iUWIh~nghItAVwz~xzoA) - [Configure related services for a service definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-config-related-services.html?contentId=IpcnkaJHWGdUzxt1Dm1ZJg) - [Associate service organizations with a service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-services-to-service-organization.html?contentId=cX8sSh_RehPdjxV6GWIZUA) - [Add a case type to the Case interceptor](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-def-config-case-interceptor.html?contentId=abmq7JyaSkmuhJyD6R5xWw) - [CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspaces-configure.html?contentId=_Q15vAzCcP1G~R7HK0J1eQ) - [CSM Configurable Workspace overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-overview.html?contentId=ZzsSZnWoKs1V1mp_kVlNiw) - [CSM Configurable Workspace features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-feature-overview.html?contentId=~Lt8Vl5_kvDzGj2KqJQf6Q) - [Interface](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-interface.html?contentId=bo~~~qYQcxhL4F9s3uE8yQ) - [Landing pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-landing-pages.html?contentId=fpFt_SVcIZfdjX4IC4cfpg) - [CSM Landing Page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ws-landing-page-original.html?contentId=tcvCD4gb6H1Nc0WJwEVAwQ) - [CSM Landing Page - Premium](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ws-landing-page-premium.html?contentId=FtKdfwR6NXqZOW29p_LZ_A) - [Dashboard landing pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ws-landing-page-dashboard.html?contentId=koreJoX_IbXD8TjxVIRRGw) - [List views](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-list-views.html?contentId=PMtbw78LmpBRfo08ix65wg) - [Contextual side panel components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-side-panel-components.html?contentId=ClqjLfh67PF8r4C8CS_9Wg) - [Modeless dialogs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-front-line-case-page-modeless-dialogs.html?contentId=B30m9S5KPhCGe8~chmmDHQ) - [Workspace dock](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-bottom-utility-bar.html?contentId=m7tUBlVWdhetSrMB4ZEO4Q) - [Form templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-form-templates.html?contentId=bvJa41yv9Q6AWbus0Pbg6w) - [Form headers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-form-headers.html?contentId=~OzCAocalkKRMdaPCIQHZQ) - [Form ribbon and components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-agent-workspace-ribbon.html?contentId=LmynEZd16gNULMGu9~Q4mA) - [Form features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-agent-actions.html?contentId=WRpwfOpqex3e9aYfEho0NA) - [Chat summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-chat-summary.html?contentId=i0vhTQcQlYRTAj3rjTQhzg) - [Chat session tabs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-chat-session-tabs.html?contentId=Z5ozuSRB0w50~SD7HUv2bA) - [Configure chat session tabs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-chat-session-tabs-configure.html?contentId=fL99KA6hVU1giwpyZ5LjPw) - [Edit or remove chat session tabs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-chat-session-tabs-edit.html?contentId=mycHJB57QotkH2_ZRxxrcg) - [Interaction wrap up with modeless dialog](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/interaction-wrapup-modeless-dialog.html?contentId=96LpbTjPJsDherdp~7E4lg) - [AI interaction wrap-up](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/interaction-wrapup-ai-generated.html?contentId=Ipj68fOD8_SNUwhp_95_rA) - [Organize records tabs with ServiceNow Link Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-chrome-link-manager.html?contentId=WtucyKDBmcLxvP8XdFDc5g) - [ServiceNow Link Manager for Google Chrome](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-snow-link-manager-chrome.html?contentId=Lo1IXXOOcBtJ~kvkHj1BXw) - [ServiceNow Link Manager for Mozilla Firefox](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-snow-link-manager-firefox.html?contentId=wiLaz706zGamwDftosg77Q) - [ServiceNow Link Manager for Microsoft Edge](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-snow-link-manager-ms-edge.html?contentId=nXvHxW0Ox3yC676h3h2SLw) - [Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-central.html?contentId=Ob0SSHZVKyjr4HyFbPOsUQ) - [Customer History component features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-history-component-features.html?contentId=HbiBdA2b9tLZty3Xs89VNw) - [Configuring the Customer History component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-central-configuration.html?contentId=xn5FeY2X4ryLDS_XvswOrA) - [Lookup and verify](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/lookup-and-verify-overview.html?contentId=xp9NzMOwCda~NwjPASU99g) - [Case action status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-action-status-csm-workspace.html?contentId=0bM9RPfVgo1_JCodlLyzuQ) - [Third-party data integration for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-third-party-data-integration.html?contentId=f698R~~CYmRb2DIirFTgnA) - [Solution overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-third-party-data-overview.html?contentId=BMuM5WXctQ0L1PTuOwQPOA) - [Solution components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-third-party-data-components.html?contentId=8P4upPJ7tXZ0txAaKg8S6g) - [Sample remote table script](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-third-party-data-scripts.html?contentId=_uaLHkzgBAKPa63hDawDnw) - [Configure third-party data integration for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-third-party-integration.html?contentId=DjFnL6d80RFMDkzCjfdzfw) - [Reference Salesforce integration using remote tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-integration-salesforce-example.html?contentId=2GH2lZmp_23VLQGHkZhqeA) - [Using remote tables and the Salesforce spoke](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-remote-tables.html?contentId=a5on2Rx29QP8RVNUmR_Xtw) - [Using the IntegrationHub Salesforce spoke](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-integration-salesforce.html?contentId=gxTrIebXzbW16IZ8MxZIOQ) - [Retrieve opportunities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-salesforce-spoke.html?contentId=KV13sptoZhdCV5vdyy3hVw) - [Get All Opportunities custom action](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-get-all-opportunities-action.html?contentId=~5e5TDYv4XxLKHfdWKLrCw) - [Get Opportunities for Account Id custom action](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-account-opportunities-action.html?contentId=6M7yOcWPnUQwwSkmNFe7lQ) - [Get Opportunities Details custom action](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-details-opportunities-action.html?contentId=cUJI5Gv0sGzAZeV4__ZMzQ) - [Remote tables and definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-remote-tables-definition.html?contentId=TgR6AUX4MqkfxBCOcEmYvw) - [Example script that queries the Opportunity table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-opportunity-table-script.html?contentId=CgILVQXWhiarYnJsLraPdQ) - [Connect opportunities to customer accounts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-related-list-opportunity-table.html?contentId=K6aidLEKd4wC~PgNjYMEZQ) - [Record pages and page templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-pages-templates.html?contentId=_F2rD4ZNEgDOdkDmLOVyGQ) - [Creating pages and page variants](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-create-page-variant.html?contentId=K44tHbjcYC_xmFG5oObDyA) - [Page templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-page-templates.html?contentId=KRmb4xyUcgh8z2rjdkyqiA) - [Record pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-record-pages.html?contentId=iElxJjNzfRNxdt7fPH5STA) - [Front-line case page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-front-line-case-page.html?contentId=F03hi2m1uMnxCgXXisW5vA) - [Create action layout group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-action-layout-groups.html?contentId=rDm4S0hoj5k~sPt8~ZxRjg) - [Front-line case page keyboard shortcuts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-front-line-case-page-keyboard-shortcuts.html?contentId=VIW3lJuuSTnLn41UkZo0vA) - [CSM default record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-default-record-page.html?contentId=Bk~HARL11vTXgu0UyHk0~A) - [CSM Interaction record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-interaction-record-page.html?contentId=SbXh22799tqFkEBMf2tS_w) - [Email Interaction record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-email-interaction-record-page.html?contentId=BfLEk~~nCK~ad1ofk2MQnQ) - [CSM voice interaction record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-native-voice-record-page.html?contentId=zySpZtC8v7HvegIDiSpseQ) - [CSM centered chat interaction record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-centered-chat-interaction-page.html?contentId=81h7YgyR39Oa0jfYRtgEhw) - [Set record page order](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-set-record-page-order.html?contentId=7NNKHrUMmiOy__tARRjEKQ) - [Components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-components.html?contentId=Gb90pM99v_xjRbgeY2t7_A) - [Record List component bundle](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-record-page-record-list-component-bundle.html?contentId=pMf4HH6Aac1wbnJErmy8AA) - [Lookup component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-record-page-lookup-component.html?contentId=0ovx8RSxB_wtoeS5j1bueg) - [Task SLA cards component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-record-page-sla-card-component.html?contentId=rb3zgHTvEN65VGRne8ycIQ) - [Task activity timeline preset and controller](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-record-page-timeline-component.html?contentId=PzCe34be8pgFHTQI0RIv_Q) - [Collaborate component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-collaborate-component.html?contentId=fNGL9zHZwWX1mr2aISJrnQ) - [Set up CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-set-up.html?contentId=MA4MV9fVEtwifVgrXkojJQ) - [Using AI Search with CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-ai-search.html?contentId=8n3S6M00rRPqHwjo97692A) - [Open the CSM/FSM Configurable Workspace experience in UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-ws-open-in-uib.html?contentId=yExFWluyEBY2AoVFkGJXcQ) - [Create a landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-landing-page.html?contentId=raXkKNpTDktsVYJsV_K6xQ) - [Set up a ribbon configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-ribbon.html?contentId=5XdZomeRz2KBbfW83LhZzA) - [Set up a form header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-form-header.html?contentId=DVcWAOH9sZopHhn~WHqXuw) - [Set up a highlighted value in a form header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-highlight-value.html?contentId=zoTwImqz1HUspRxFDa9Ktg) - [Set up a form action](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-form-action.html?contentId=KqJSjD53br60MpqJ28z30Q) - [Display form ribbon and form header values](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-display-header-in-sidebar.html?contentId=_yV5JaCZsCFyi1HA2Zhm9w) - [Display field values as interaction record tab titles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-display-values-as-tab-titles.html?contentId=6nwlwseqmhUqj4mT88GzsQ) - [View unread email counters on interaction tabs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-unread-email-counters-on-interaction-tabs.html?contentId=ir2rbxtRhKyrAj0t_ZEzPA) - [Enable the Create Case UI action for case type selection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-config-ws-ui-action.html?contentId=9WEOh57vS4gxI4okbcwhOg) - [Configure tabs in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-side-panel-tabs.html?contentId=rBnIduWJve8W1DD1YbBfuQ) - [Configure the Agent Assist](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-agent-assist-table-configid.html?contentId=Eo~ZZNhJcN9Z3d46KUiYnQ) - [Filter activities in the activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-activity-stream-tags.html?contentId=K22~DqYKyGOcaKPKNjgVfA) - [Configure activity stream tile colors](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-activity-stream-tile-colors.html?contentId=D1eSGLAN35yc97eUScwAyA) - [Auto-dismiss alerts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/auto-dismiss-alerts-in-csm-configurable-workspace.html?contentId=V400i97xEdVAA1LjsFB~vA) - [Customize a record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-csm-ws-custom-record-page.html?contentId=QxCv7hV~KleGubGBfyWiVg) - [Configure the Front-line case page action bar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-front-line-case-page-action-bar.html?contentId=8Kd8IaS5w4wrNfeZ8veh9w) - [Add the Timeline component as a standalone component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-timeline-component-as-standalone.html?contentId=TySD4vBtJXdrs2fXbjbrvQ) - [Enable the Timeline component to refresh](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-timeline-component-to-refresh.html?contentId=iM4R1zunzCSfOrVH4oyZMA) - [Restore Recommended Actions on record page variants after upgrade](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-enable-ra-variant-record-page.html?contentId=tUz5dFLF7bciPvu2cJMqqQ) - [Configure record pages to hide Customer Central components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/record-page-hide-cust-central-component.html?contentId=n_zUrtD_lUZk9YECb4E56A) - [Set up additional CSM workspace features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-config-workspace-feature-set-up.html?contentId=05bHfUDyuJp_Ia3wB8xfbQ) - [Migrating to Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migrate-to-configurable-workspace.html?contentId=aabLo~fURj4NMHuLxk1TQQ) - [Explore CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/exploring-configurable-workspace.html?contentId=trt4cKQNx92nGZKYjUdlZQ) - [Migrate to CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-migrate-configurable-workspace.html?contentId=H_B5eBn0RnK2hU~xNAoUng) - [Activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-activity-stream.html?contentId=pvDqc4Mn80~fOatIqwF6Nw) - [Agent assist](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-agent-assist.html?contentId=_abVpxhPQM~a9b6ibq7F2g) - [Agent chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-agent-chat.html?contentId=pHV2eR~WuGYq0kqKJvA0OQ) - [Branding and theming](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-branding-theming.html?contentId=Y5jkt6pT0TwF7edPoqRmFQ) - [Email Composer and Email Viewer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-compose-preview-email.html?contentId=u1W4ZjjHtwDjfNjbN2p3GQ) - [Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-custom-central.html?contentId=5dzsX3cLzCmrQvNO2ZJZJw) - [Declarative actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-form-declarative-actions.html?contentId=fgXUA1xMKz2LjsRHGfQ5VQ) - [Forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-forms.html?contentId=QdEC6Cvchpdj5tTAkZAXag) - [Form headers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-form-headers.html?contentId=xe4lz1GAW1V7gE468l0CiQ) - [Global Search in configurable workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-search-config.html?contentId=iIyXubd5pnG3Qc0vMt8oTQ) - [Highlights](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-form-highlights.html?contentId=dUNoLus4~~N8j6gWjU~s7A) - [Lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-lists.html?contentId=oI1zJxkI4kEe9HEDGOnmAQ) - [Ribbons](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-form-ribbons.html?contentId=1s7WVmva_ajR1F~XF8hP0Q) - [UI Action Bar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migration-form-ui-actions.html?contentId=bNiwmbv_7Qi2gMYbz_hy7g) - [Case routing and assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-routing-and-asign.html?contentId=SOQ9yCWY~k26s9spO0UM5w) - [AWA for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/awa-csm-overview.html?contentId=zLEMZyNV1Whk2VHdh4VCKw) - [Set up an AWA channel for case tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-awa-channel-case-tasks.html?contentId=cV2LdlCp1tl7m3lMYTYnHQ) - [Configure AWA queues for the proxy contact role](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-awa-queue-for-proxy-contact.html?contentId=xrIEwkXRaBAp8cK3ZoKEew) - [Agent tools](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-tools.html?contentId=OWq0SIH6Iotb~ysVadkvUA) - [Guided Decisions configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-guided-decisions.html?contentId=4nrSDffgk9TDyPdto_O99g) - [Decision trees in Guided decision](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/decision-trees-in-guided-decisions.html?contentId=t5~cRFpl4KeeDh3PvbYU0Q) - [Decision tree elements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guided-decision-tree-elements.html?contentId=ShGnboRjE0tIaeGNR~IbOg) - [Decision tree nodes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guided-decision-tree-node-types.html?contentId=Ryl8PevwleK~OmAOHUOMiQ) - [Linking inputs in decision tree nodes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guided-decision-tree-input-mapping.html?contentId=7pb~1m6VWjOHPXBJ9fV6zw) - [Decision tree paths](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guided-decision-tree-paths.html?contentId=yzn9yu0f34Z4HsoOaTangw) - [Example configuration of a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/example-decision-tree.html?contentId=RdYmGVGDlBkNHilN4aEQWA) - [Preparation for creating a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/preparation-for-creating-a-decision-tree.html?contentId=o8ofnj9dxX_lQgxo1OCfQQ) - [Create a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-decision-tree-credit-card-transaction-failure.html?contentId=847cBc5gXUDYR8mw9JzmKw) - [Create the Initiate transaction tracking guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-the-initiate-transaction-tracking-guidance.html?contentId=u~u_MDayAa1SWdaNNOOIkw) - [Create a guidance action](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-guidance-action-ga-use-case.html?contentId=JqttJ_guMUzCIZaLS5UAzw) - [Configure the start node for cardholder and transaction details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ask-card-holder-and-transaction-details.html?contentId=u2S1W0~g0j_dMQ~AS6JjKw) - [Configuring paths with conditions whether the amount is debited or not](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-paths-for-next-nodes.html?contentId=z~kVpf8igdDMBy1hYXv_OA) - [Transaction tracking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-guidance-node-initiate-transaction-tracking.html?contentId=Y6mlECxm9gOaUI00uJSRjg) - [Configure a question node for further assistance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-a-question-node-for-further-assistance.html?contentId=bxUyDK0_YEVXkqHBhp7~dw) - [Configure a question node to ask failure codes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-question-node-to-ask-failure-codes.html?contentId=j0AZc4sjCnfHNujxRgpE4A) - [Configure paths for different failure code conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-path-for-200-failure-code.html?contentId=kCyO_~T3NKFZEleYOiu0yA) - [Associate guidances for different failure codes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-guidances-for-different-failure-codes.html?contentId=37Ro94SImH~QftWzfsKe1g) - [Activate the Troubleshoot credit card transaction failure decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/example-activate-guided-decision-tree.html?contentId=6Jogs~aOKtaSoDgEbOt2Rg) - [Install the Guided Decisions Experience application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-guided-decisions-exp-app-new.html?contentId=Fi1jralrxxHp8Ho8gMAQrQ) - [Installed components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/components-installed-with-guided-decisions.html?contentId=wdqF2Bs9po245vpGPdhsnw) - [Configuring guidances and decision trees](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configuring-guided-decisions.html?contentId=sMWlVgowbPe7XBDQZdlwPw) - [Create a guidance in the Core UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-guidances.html?contentId=yuaywlbGsXzC_Ngnd_JzhQ) - [Configure guidance detail experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-guidance-preview-detail-experiences-ga.html?contentId=eQSaz9bvA0DZyBSwm6MwJQ) - [Create a guidance action for a guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-guidance-action-ga.html?contentId=wRf2~jjjIwfUUdIFWqgMCw) - [Create a decision tree in Core UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-decision-trees-gdb.html?contentId=fh7hf6d8EJhf6cBhqzBIhg) - [Configuring decision trees in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/decision-trees-in-gdb.html?contentId=fTMFKbqZzGAKSkRnoHvG6w) - [Add questions or instructions to a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-start-node-gdb.html?contentId=btTOFkHwJ6xSuAkgBsMkxw) - [Answer types for questions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/type-of-answer.html?contentId=1vG~ZjocNKZUYAEBA30InA) - [Determine the next node displayed in a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-path-in-gdb.html?contentId=3tnMLBXF1LEmBb48mzAJwQ) - [Add Questions to a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-decision-node-in-gdb.html?contentId=7K7S0~XarPw5oOZJgIPoPg) - [Provide actions to agents in a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-guidance-in-gdb.html?contentId=4Fx2YJWQd3sQ2LJUJNmc2w) - [Link an activated decision tree to this decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-linking-node-dtb.html?contentId=eTCrXueotqcZ_nt1yk8rPw) - [Reuse answers at decision points](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/map-inputs-in-decision-guidance-node.html?contentId=_ajTDqkiZJuYErHEiWr5Rw) - [Activate a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-guided-decision-tree.html?contentId=B4_WHEYzQFE8CIdz1sw6MQ) - [Revert to the previous activated decision tree version](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/discard-latest-changes.html?contentId=Em6iw5eTkv5wbx5W5PgR_g) - [Validation error notifications in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/validation-errors-builder.html?contentId=wKzVWAEH9MaKWi2h1RPs6g) - [Validation errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-validation-errors.html?contentId=vBAcat2tCWgNx6xy9Gequg) - [Editing decision trees in Core UI](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/decision-trees.html?contentId=lLB8aHTpNUJv68ZOblL~jw) - [Edit a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-decision-trees.html?contentId=hq2chLiIDChRhGC8RZnSEA) - [Add questions or instructions to a decision input](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-decision-input.html?contentId=iXDbJw0y6etEBx0bjMGnCg) - [Determine the next node in a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-decision-paths.html?contentId=sP9v9eTTXaEDxW~PvQs~xg) - [Provide actions to agents in a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-guidance-path.html?contentId=z_EZigFItbhG43PGNb2_Rg) - [Link task input in the start node to the guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-task-input-to-guidance.html?contentId=MoTemoXZo7ec8fmJ2qVVeQ) - [Link another decision tree to this decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-linking-node.html?contentId=rHrmhon1dT6eddot2uDyjA) - [Add a next node after a guidance node](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-next-node-after-guidance.html?contentId=XLHbLAbhY1v52vmNgFyRMw) - [Reuse answers at decision points](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-input-mappings.html?contentId=XhN~Qme1dnSjItpkMWL52w) - [Delete a decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/delete-decision-tree.html?contentId=CE2PdoJkz_feXRHhWr0BOw) - [Add Guided Decisions to Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-guided-decisions-to-recommended-actions.html?contentId=NR3x20x5pXIv5DAx1B_bRQ) - [Add Guided Decisions to playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-guided-decision-playbook.html?contentId=kkVPo5ZivdNFllFh_FA_Dw) - [Add Guided Decision with inputs/outputs to Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-gd-input-output-playbook.html?contentId=OhMtHrXhidKBavBgiIqu5A) - [Add Guided Decisions to Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-guided-decisions-service-portal.html?contentId=uKzlgEsRluOA2_0w6ShHDQ) - [Match the decision tree theme to the Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/apply-new-theme-to-service-portal.html?contentId=PJgYzpirGfDO_S7a3VVLIw) - [Playbooks in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-csm-playbooks.html?contentId=G3TmOmnmlBx5m33zwu_s2g) - [Playbook layout and features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-layout.html?contentId=nicVLmgzZ9nc7adv8Zfs7A) - [Playbook capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-playbooks.html?contentId=64D1BTzngxTfxbJDzaVTBA) - [Playbook terminology](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-terminology.html?contentId=f4r1kE9hfAULqEwTPIuOcQ) - [Playbook page templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-templates.html?contentId=4Pwd7SThRglH5gy1yzkysw) - [Playbook activity stream component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-activity-stream-component.html?contentId=cdJu1mNXtofUMTlXiSyJXA) - [Playbook related items component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-related-items-component.html?contentId=EuJdpAwX3hWzTkugc4S5Eg) - [Playbook lookup component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-lookup-component.html?contentId=ew5dDT1folLFYyytqD1oiw) - [Playbook contextual side panel component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-side-panel-component.html?contentId=SeVkwDhMFwQ0XoCnAPbO1w) - [Playbook modeless dialogs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-modeless-dialog.html?contentId=yPFcbilpupBrk_5vnZjoDQ) - [Playbook case summarization component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-case-summary-component.html?contentId=yPU7AOdZLwmSaUKk7Prg5w) - [Playbook pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-pages.html?contentId=5aq~pBrAer1KrHde~A8v~A) - [Case playbook: horizontal stages record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-horizontal-stages.html?contentId=ASEYEB8ZH80fFWhQxwyE4Q) - [Case playbook: vertical stages record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-vertical-stages.html?contentId=NXa9hgk73jweoA_~UYtFWQ) - [Activate a playbook page or page variant](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-process-based-page.html?contentId=KVIm8rso59e7n5yMm5aEWA) - [Customize the page header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-process-form-header.html?contentId=GukwtOHScTce85rgFxA1zQ) - [Customize UI actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-process-ui-actions-bar.html?contentId=TazWaYdYvJku0KQDOQ_b~w) - [Customize content in the left side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-content-left-side-panel.html?contentId=CB7wXWY~wRrPLjU4wmFxUg) - [Customize tabs in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-process-tabs-in-side-panel.html?contentId=Aa6cxs~wBljt5ML1wsy79w) - [Customize dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-dynamic-related-records.html?contentId=Dwn3Yu98rRSfCOB~sGpiow) - [Define an EVAM view configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/define-csm-evam-view-config.html?contentId=elUCEZ0BtcaPzLgQoYkR5A) - [Configure the app route to use an existing subpage](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-app-route-for-subpage.html?contentId=unQNow~Vr2oh6vSqxs7B1Q) - [Playbook applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-apps.html?contentId=HVLM7afIrhCyWm5LB89hOw) - [Case Playbook for Onboarding](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-type-onboarding.html?contentId=4JB1~WKxc5_AyOqq5ZcJJg) - [Case Playbook for Complaints](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-complaint-overview.html?contentId=Pf7y~8J7uzwnS8c8ETYHfA) - [Case Playbook for Product Support](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-product-support.html?contentId=Ohjl~vCzEylDILnzrWc18g) - [Configure Playbooks for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbooks-configuring.html?contentId=8vS~HNmF3JRYaBBSnU95ZA) - [Select a playbook activity view](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/playbook-select-activity-view.html?contentId=wYfBPcSDG71FYfBZxlZRZQ) - [Configure playbook stage and activity visibility](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/playbook-config-activity-visibility.html?contentId=jWHHhsA9xlFP8H95qqigew) - [Set up a record generator for case type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setup-record-generator-for-case-type.html?contentId=6cfZiE4zBr_Ju7voMT5fqg) - [Configure an optional activity for a playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-optional-activity-for-a-case-type-playbook.html?contentId=VyY3PaT9YwDTtO7v06tGDA) - [Configure Add Related Party Activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-add-related-party-activity.html?contentId=b6y_q9znGir3o_cuoJZlCA) - [Customize Add Related Party Activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-add-related-party-activity.html?contentId=7PEYDZxs8Uk_4Xe5hTJBtw) - [Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/playbooks-for-portals.html?contentId=uMvgEOAeajaOdr8ZA_UT1A) - [Set up predefined Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setup-onb-playbks-for-portals.html?contentId=1LzDcoHLF3vJxN8RTsqSkA) - [Activate the draft state for the onboarding case type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-the-draft-state-in-the-onboarding-case-type-state.html?contentId=I_uhUQW5_wn8ANQbrn78zg) - [Activate the record generator](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-the-record-generator.html?contentId=cznnM_TxMB7kqwMp1tVwcA) - [Activate a new onboarding playbook with self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html?contentId=j6guLWrSrywXnC2mDvYDCQ) - [Activate guided onboarding in Playbook content items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html?contentId=3XCA9LNyY~fWFwk0~UOi1g) - [Add the Process tab to the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-process-tab-portal.html?contentId=LojHJcxW2JZVEj~h6xGv9w) - [View cases in Draft state on the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/playbook-for-portals-my-draft-cases-list.html?contentId=1PbMHjqk9klW0zCQuT1Zrw) - [Set up custom Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-playbooks-for-portals.html?contentId=Lm94DkQPddxx1xJH3inp8w) - [Enable a reflow for your UI Builder pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-reflow-for-new-uib-pages.html?contentId=iR7BAlB9LCKhOgAo_EyAsw) - [Configure dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/dynamic-related-records-configure.html?contentId=A3tiljqPc~9BwOYldxB0Hw) - [Dynamic related records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-contextual-related-records.html?contentId=Rl3U7kKzL3ExuUJ80SWnIQ) - [Using the Related Records tab in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-dynamic-related-records.html?contentId=YwQ7pszdsP~UWMB6p_o2cw) - [Related records shared page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/related-records-shared-page.html?contentId=JmSqHBWVAum623yiHEtHKA) - [Dynamic related record tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/dynamic-related-record-tables.html?contentId=gGONTru0FJo31Gy6xxpf7w) - [Configure related record contexts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-related-record-contexts.html?contentId=ytPyxu4RJkt0Z3SnaGO0~A) - [Associate related record definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-record-definition-to-context.html?contentId=CmLKs2EQYBkMyYkA~lIZYg) - [Configure related record definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-related-record-definitions.html?contentId=0p2BfUhGoaikDuuZY6pAjQ) - [Configure the maximum number of related records to display](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-max-num-related-records.html?contentId=_e1KPYXOipzPnEDf6I9SzQ) - [Configure Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-central.html?contentId=NX4_8XbfMjewYhTDTS782w) - [Activate Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-customer-central.html?contentId=C2dtNVJGzqwliNE99oNnIw) - [Create data for Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-customer-central-data.html?contentId=9_isCA7lLUYXt74uHLl97A) - [Configure Customer Central properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/properties-customer-central.html?contentId=x8BYQJHMGUbwE0ApVVKN_A) - [Configure the Customer Information view using CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-information-tab.html?contentId=YPGZv0h7hk2gXPHagTy9~Q) - [Configure lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-lists-customer-central.html?contentId=2GW6VY88yUe8tGGL4cMTcQ) - [Configure reports](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-ci-reports.html?contentId=zMM6OdC6cYFd6IwY9j1slQ) - [Configure records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-ci-records.html?contentId=4yfdumPCbdBI2HkLKnxKGQ) - [Configure report groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-ci-report-groups.html?contentId=st0L~J0hRnPhfLQDry2qLg) - [Configure customer information contexts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-ci-contexts.html?contentId=FWJur_JFCF3CBrVX53sN~Q) - [Configure the Customer Information view using CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-central-configure-info-tab.html?contentId=uth5bZiGdYxMSllbDKWDcg) - [Configure the Customer History view](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-activity.html?contentId=Md86cZIP40Yowc0hpWJsMw) - [Configure component attributes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-settings-ca-tab.html?contentId=JaWuFuernRBPGjT82poBAw) - [Configure activity types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-activity-types-ca.html?contentId=VWWFQAdsovcZiIHUjEXm0w) - [Configure activity groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-activity-groups-ca.html?contentId=xVjx_2gbEWcoma~8cg679g) - [Configure activity type templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-act-type-templates-ca.html?contentId=j44xaek6irgI6MH5NpKjUQ) - [Associate activity groups and types to activity contexts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-act-contexts-ca.html?contentId=X7yudO8JLGyJSH4QqmtVkA) - [Create facets for activity contexts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-facet-customer-central.html?contentId=0Oufz5S5fkRFONY1EUlREA) - [Configure the Customer Service mobile application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-customer-service-mobile.html?contentId=PIuYzSATyR3_OP9R6PDZMw) - [Enable communication channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-comm-channels.html?contentId=LUrtS496FFXTy8b3hbAm4w) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-up-communication-channels.html?contentId=MTVyxEbkM3Lu45y4nB~TRA) - [Chat channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_ChatFeature.html?contentId=S4rKtWBQCzG__QTDzxwT~A) - [Pre-chat surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-pre-chat-overview.html?contentId=q3p6Ap14R4vD1tOgSXfKZQ) - [Chat queue](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ConfCustServChatQueue.html?contentId=K_5HvZw4gw3xQZE~668iqQ) - [Activate Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-virtual-agent-csm.html?contentId=Zeq1Ak3rSJ9wnxA6FPdKKA) - [Customer Service Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-virtual-agent-chatbot.html?contentId=SSsj2iBxOOtGOpeMnLUSVg) - [Integrate with Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/update-authentication-facebook-va-integration.html?contentId=ViiUmixMnzWr47dMbavs9Q) - [Configure pre-chat after upgrading](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-configure-pre-chat-upgrade.html?contentId=Cutg4pftsJ8GkDLhjfF_Wg) - [Email channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustomerServiceEmailCommunication.html?contentId=fXTah4zl635JvF2uxMYylw) - [Email Interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/email-as-an-interaction.html?contentId=JyH6xOVdEgntqb4N_9qhLw) - [Activate Email Interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-email-interaction-customer-service-management.html?contentId=SND8as44IvWsVFffy0iYLw) - [View the service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-service-channel-configured-email-interaction.html?contentId=KMDTOSillDI7WyQlJCa8gw) - [Advanced Work Assignment for email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-advanced-work-assignment-route-email-interactions.html?contentId=G6n07WR9IzUFz1YtI4Xkng) - [Configure flows for incoming emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/creating-flows-incoming-emails-create-update-interactions.html?contentId=ERKw0D3CCCGuyYUUmk26Ug) - [Activate a flow for Email Interaction for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-flow-email-interaction.html?contentId=drPnF77wZD7m4s3HLaNw3A) - [Define a custom flow to create or update email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/defining-custom-flow-create-update-email-interactions.html?contentId=2mPo2jBGjI9TBGQgXfMpvA) - [System properties for configuring Email Interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/system-properties-for-configuring-email-as-an-interaction.html?contentId=cKWllV4tLBZqvK3VDd6vug) - [Ongoing notification for email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-ongoing-notification-email-interactions.html?contentId=ItMoJ~JbSfC_RFDmYbYcqg) - [Enable agents to reply with email history](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-agent-respond-customer-email-activity-history.html?contentId=t7CLntZE3KhALwQpvl1ZeQ) - [Configure email notifications for an interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-email-notifications-interaction.html?contentId=Tb7_8ccz4K_xTnHM8J5VuA) - [Configure email reminders for an interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-email-reminders-interaction.html?contentId=YneABf6CY1NVrsQIOP65Dg) - [Enable Recommended Actions for an email interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-recommended-actions-email-interaction.html?contentId=2vjtEUOXpydZ~CgY8nvU2g) - [Customize the email interaction experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-email-interaction-experience.html?contentId=igc8rrp7NqdiIDp3ZG2IuQ) - [Customize the New Activity marker for an email interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-new-activity-marker-email-interaction.html?contentId=cDV48rLQjdQ0yHystqj2PQ) - [Customize an email compact header for an email interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-email-compact-header-email-interaction.html?contentId=ASMAN44M6Mfg~ucjQi0_Zw) - [Customize showing a full conversation in UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-show-full-conversation.html?contentId=quFOhE_hcOCT68Q9WG3TTw) - [Configure wrap-up codes for email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-wrap-up-codes-email-interactions-eaai.html?contentId=VYgqp5i89jGJNJAiZJpAfg) - [Associate wrap-up codes with email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-wrap-up-codes-email-interactions.html?contentId=LM_cmNg9clKG3ZtdmiqCZw) - [Email to case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/email-to-case.html?contentId=_ecGEq0TL4RMy2SYrL3Zww) - [Configure an email address for a product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ConfigureEmailCommunication.html?contentId=~Cl2AW0WZUaM5MwojpdU5A) - [Configure an email subject line prefix](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ConfigureAnEmailSubjectLinePrefix.html?contentId=Ge3Xg9VhNdBdNlagIvYlYg) - [Customer service email properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustomerServiceEmailProperties.html?contentId=s66hZ_bu12z_988~C9YbEA) - [Disable email responses from the case activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-email-response-from-case.html?contentId=B~qx7h4wNi_UG5Wbra153A) - [Configure process rules for incoming emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-rules-incoming-emails-create-assign-cases.html?contentId=SaAHV6_numFXVKjUgx9y0w) - [Define rules to process incoming emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/define-process-incoming-emails.html?contentId=0qeLHmPOvtyOLQohDPEJnA) - [Configure email and comment notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-email-notifications.html?contentId=bnw2_tMX9342UqtMZ3n1Ag) - [Send case replies with interaction emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/send-case-email-replies-interaction-emails-activity-history.html?contentId=CdvBHHAW9XvKY6g2hXwzCg) - [Phone channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_PhoneCommunication.html?contentId=81mB010bZ0zb8CxZ7LdbCw) - [Configure with OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAnOpenFrameConfiguration.html?contentId=sU1uVd_DgXsvEDHnieaQGg) - [Integrate voice via OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/openframe-cti-events.html?contentId=vhTtdf9bSIVTGvne~NQPtQ) - [Social media integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/social-media-integration.html?contentId=DkNDLluujD5wZkIY8xHlNQ) - [Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/chat-zoom-connector.html?contentId=5fImqRiuXlayhfUEtVMG6Q) - [Configure Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-chat-zoom-connector.html?contentId=AQuPAntH5E2M0lKCZidOhw) - [Configure application-specific field values](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-chat-zoom-ext-pt.html?contentId=8_h8X~_j0XZSUjjXthc8MQ) - [Activate the quick action for Zoom meetings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-chat-zoom-quick-action.html?contentId=V42u6DkRNbZbCTirPBg_1A) - [Set up Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-engagement-messenger.html?contentId=rrQpZegxXb6Ose9kllu4PA) - [Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/engagement-center.html?contentId=pvFovldLYcooqqcYY~tURQ) - [Features of Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/features-of-engagement-messenger.html?contentId=x~dYpU1OA4vQPH1I~nekOA) - [Install Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-engagement-center-app.html?contentId=OqcfdgbDQhJ3KJ_28cceaQ) - [Configure Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-engagement-messenger-module.html?contentId=l7uoh9H8WzTIqcyirv31Hw) - [Engagement Messenger module theme requirements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/engagement-messenger-theme-requirements.html?contentId=t4OiQWAQXc3_50YYE3VrPQ) - [Default font sizes for search result text in Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify-search-result-font-size-auto-spell-correction-text.html?contentId=K5NTdpEE_wvYJT~38EVDdg) - [Change the default chat mode for the Chat feature](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-set-default-mode-of-chatting.html?contentId=vcEfrcMrRTw5YcqAqr~1ng) - [Configure email notifications for unread chat messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setup-email-notification-unread-message.html?contentId=jJfUmuxWOjWUS0C4HFl2iw) - [Enable Engagement Messenger for blocked third-party app cookies](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/allowlist-em-third-party-website.html?contentId=b1e53cWZU0AQiTsP6QY5oA) - [Update Engagement Messenger launch URLs to the latest version](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contextual-launch-update-version.html?contentId=tkSgBank14WXQk~toSlw9w) - [Engagement Messenger properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/additional-config-for-engagement-messenger.html?contentId=kYYwrSrUvrAHhVaMnMyPaA) - [Feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-features-of-engagement-messenger.html?contentId=mRb2ofDFS1ZRRaUquU~zSg) - [Enable AI search for unauthenticated users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-ai-guest-user.html?contentId=qjCHzaZrcI6BTuZBbw0UTQ) - [Default behavior of Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-customize-behavior.html?contentId=ELY2q1NpeN2uwwjqjFOwxg) - [Proactive Recommendations configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-behav-recom.html?contentId=NdRftFh6POp3K8Fv_Kmikw) - [Integrate proactive recommendations on a web page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-contextual-help.html?contentId=nu8uLt7y3x0kLvVaCmXHxA) - [Create an identity provider (IdP)](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-identity-providers-for-engagement-messenger.html?contentId=gyMEadJC_1xEhl5~opT7tw) - [Configure a CORS rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-cors-for-rest-api-ec.html?contentId=YKGhAqmlFoQlIOz1IPkoIQ) - [Create HTTP response headers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-http-response-headers-for-ec.html?contentId=V7Cd2avdeYcZwT9vpldTig) - [Activate an Engagement Messenger module](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-engagement-messenger-module.html?contentId=_0oChLZQdYPWXR87iPXRCg) - [Embed Engagement Messenger in your web application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/embed-engagement-messenger-code-in-your-web-application.html?contentId=EMgQysXGD5gHoWjUlmFTWA) - [Deep linking feature](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contextual-launch-engagement-messenger.html?contentId=OCO01wFSKVRXGHo0sWHRGw) - [Launch a feature using custom code](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contextual-launch-using-script-engagement-messenger.html?contentId=4Afa1Xo_G72zQ4xbUQQ56g) - [Launch a feature using URL parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contextual-launch-using-url-engagement-messenger.html?contentId=m5k4ZMRUHh~uSVE4CctuSQ) - [Configure Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-omni-callback.html?contentId=bXSijd1AwbohZ28hANolWA) - [Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/omni-callback-csm.html?contentId=D4fp5ZOTSRLUTAVGg79f~g) - [Install Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-csm-omni-callback-app.html?contentId=xafyODu~ZGlkzPBJeF71pQ) - [Publish the Virtual Agent topics for callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/publish-callback-va-topics.html?contentId=1OgZ4INss3IV9zgpDOhfXw) - [Configure callback behavior](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-omni-callback-behaviour.html?contentId=CuVp6hsmdpZXen4z4hySKg) - [Enable ICC for CCaaS calls and callbacks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-icc-for-ccaas.html?contentId=LciHmnADq7fKfnfAj0eElA) - [Plugin requirements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/plugin-requirements-for-external-call-routing-integration-for-contact-centers.html?contentId=f2UNIlQOmxHIfmv66ausyQ) - [Set default workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ccaas-set-default-workspace.html?contentId=ql6MGZSMOviTmYeTiW8CLA) - [Enable Now Assist to generate wrap up code and notes summary](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-ai-wrap-up-code-and-notes-summary-generation.html?contentId=TWPTczqBq9HR6gHMLcsN3w) - [Implement Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/imp-intel.html?contentId=xMa1y5I5NUOIcWMOiqkFqA) - [Recommended Actions configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/nba.html?contentId=V6sr3EM4ERPyWKMXFE7FcA) - [Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-nba.html?contentId=sP9AJb5bUshNqdC6St2Rxw) - [Contexts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-contexts.html?contentId=ANZYr8j2aEo1ohkH0I6KMQ) - [Rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-rules.html?contentId=6ojMjUC14GYbicJJxfqimw) - [Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-recommendations.html?contentId=b4PbGOdT3lsc~7VjW9qNGw) - [Context inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-dynamic-context-inputs.html?contentId=UIWALV7JsJ66zr74vpcypQ) - [Guidances](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances.html?contentId=WHg1mftevVg5zSG0jgREwA) - [Attach and share article guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-attach-share-article.html?contentId=yGz4tdBH1l8GThviKEzZDg) - [Share KB in chat interactions guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-share-kb-chat.html?contentId=pPUSM1b3DAwt1ClC_emNjw) - [Share knowledge articles in phone interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-share-kb-in-phone.html?contentId=YX~x8Rvgz4WIoRy~3BUE_w) - [Share knowledge articles in messaging-type interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-share-kb-in-msg.html?contentId=jmuUPNAaNJUJOeq64hlsPw) - [Default guidance for search results](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-default-guidance-search.html?contentId=wu6WVNNWpN_OddMP6mT4BA) - [Resource generators](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-resource-generators.html?contentId=8gj0F84eejXBY2puHdx7VA) - [Domain Separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/recommended-actions-domain-separation.html?contentId=emZt3lzKUSGHts3yBmCNdQ) - [Configuring queues for asynchronous evaluation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/queues-for-recommended-actions-application.html?contentId=3XSV5yX29Hn_yN11biwibQ) - [Real-time recommendations for Voice support agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-voice-recommendations.html?contentId=vITbvyWgX770k07oeTo8qg) - [AI search](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-ai-search.html?contentId=e8vJNTwQJOibIOB5YMyvHw) - [AI Search event and action logs for AI Search usage](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-ai-search-event-logs.html?contentId=Rxg6Jd8M1tn5sclJ4xkKlA) - [Example configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/recommended-actions-use-case.html?contentId=8aJQ25VPNAFnDksXfD51LA) - [Example: Troubleshoot a failed credit card transaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-troubleshooting-failed-credit-card-transaction.html?contentId=8a23nAEBHLtYCLgXolETpQ) - [Create a recommendation using decision tree](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-create-recommendation.html?contentId=BLBbDkiQ93bOWe0WtJEhAA) - [Example: Recommend an assignment group for a router issue](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-field-recommendation-decision-table-example.html?contentId=2A67fUZqeFMkhrCEyWXTmQ) - [Creating a decision table for recommending assignment groups](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html?contentId=xJyPpALyFDp367ARMGCdGw) - [Configure a resource generator to provide an assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-resorce-generator-assignment-grp.html?contentId=PJFDZ1RJVHB6HTYwn~F3EA) - [Create a field recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-create-field-recommendation-assg-grp.html?contentId=he6QnwL5~hKl1A7PG_Tp4A) - [Create a recommendation using field recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-create-recommendation-field.html?contentId=nSjuW4KsdZAN0u6eHiGbnw) - [Example: Link the similar major case to the current case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-example-guidance-similarity-trend.html?contentId=CYDGGHSzPGMsCy2f~tnAqA) - [Configuring a subflow for the guidance action automation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-ra-config-subflow-link-major-case.html?contentId=vivYAgG~VcXwHNV_Dovegg) - [Configure a resource generator to provide a similar major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-ra-resource-generator-similarity-trend.html?contentId=VR72liJ8zgNNUe7HIXH3qw) - [Create guidance for linking similar cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-ex-guidance-link-major-case.html?contentId=7a8GnJJ_4y50~CrBTJSGFQ) - [Create a rule from the Case context record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-create-rule.html?contentId=uz_isPmcUt3Dl7~8sjEgKA) - [Create a recommendation with guidance as an action type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ex-create-recommendation-guidance.html?contentId=zQiIPgvfTnG4RHrUWPx3Gg) - [Use case for voice recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-use-case-voice-recommendations.html?contentId=H4X5P1lD6z4KqZNCCUzWpA) - [Install the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-recommended-actions-cs-app.html?contentId=l4HOw737aV7_vmSqjrfT5A) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-installed-components.html?contentId=Su5s9xSnotb6F3Syfotzxw) - [Configuring the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-recommended-actions.html?contentId=Wsw~TuiX58MNFcaZjeesPA) - [Create a context](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-contexts-create.html?contentId=aFwvF9r1CH~oNs6kM46DIg) - [Create a context input](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-create-context-inputs.html?contentId=mdRoeZSu1ihjj0uGJVYRYg) - [Create a rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-rules-create.html?contentId=s9oyILhkv1QMKnZ_cTDB5Q) - [Create a recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-recommendations-create.html?contentId=_~BqvFYbOkdBgf~DZcqAsQ) - [Creating guidance and field recommendation in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-config-recommendations.html?contentId=wFBSMBdO40nBRS468w~Pow) - [Create a field recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-field-recs-create.html?contentId=i3MSZUGvrSeVU6EC6lKTMA) - [Create a guidance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidances-create.html?contentId=rVO2m9erLMhUICDxDvZrOg) - [Configure guidance actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidance-configure-action.html?contentId=bcbRXM_ZFn3Si~SsgQCCiA) - [Configure a guidance preview experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-guidance-configure-preview.html?contentId=9J1M1L7sglj~_Pkw3b~_Ow) - [Customize a guidance preview experience in the UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-ra-preview-experience.html?contentId=DZJRbMGDPa362mXn3jM6eA) - [Customize a guidance detail experience in the UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customize-ra-detail-experience.html?contentId=w_F4EnL4utdV068lZZr5hQ) - [Create a resource generator](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-resource-generators-create.html?contentId=~cR26YGR88YmOjsuxr8QFA) - [Resource generator inputs form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-resource-generator-form.html?contentId=XR5pDotVeDXLhyBAp07bRg) - [Configure the arbitration parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-nba-arbitration-param.html?contentId=Gh6_AtSWWoEo4~lt3sbjRA) - [Configure force refresh for recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-config-data-broker.html?contentId=s2AEZG8CMNp5lzLnpegB2w) - [Configuring AI search](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-configuring-ai-search.html?contentId=loq_Z1cnX5RcA7H825hGnw) - [Enable AI search](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/migrate-ra-agent-assist.html?contentId=onfYfqJMamuXygK_6VleSg) - [Map AI search results with guidance inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-create-search-result-mapping-for-ai-search.html?contentId=CZXzdzWiH8APPEBDdhYTlA) - [Automatically map AI search results with guidance inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-configuring-ai-search-automatically.html?contentId=jfJyVrSP9_j0EyqbByc8dg) - [Enable full view search](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-enable-full-view-search-page.html?contentId=gGiCYlWKJ_U00hqLrLvdjg) - [Configure AI Search contextual filter preprocessing for Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-configure-contextual-filtering.html?contentId=P3Bp4_1I_0d6P6qFbajn4w) - [Recommended Actions for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-configure.html?contentId=jp_raqdosPQn2ZjlJ2YZlA) - [Contexts for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-context-records.html?contentId=iYXdAtZFO4osPYV6xfg9Kg) - [Guidances for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-custom-guidances.html?contentId=3e0vOwPyIE3ixjjU31f3Vw) - [Recommended Actions in the chat interaction record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-chat-interaction-record.html?contentId=tIiSqBsMoYk6AyUQIirJzA) - [Machine learning solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/machine-learning-csm.html?contentId=BlXMD7P6NwSWpD3IdNGijg) - [Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intelligence.html?contentId=YMNF9sEU8bmn2auWAndTEg) - [Record categorization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-categorization-overview.html?contentId=rnWdki~sfmZxSpsWh~YZ8Q) - [Sentiment Analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-sentiment-analysis.html?contentId=I1C2~VSr_VWrjd6PMU7wrQ) - [Language detection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-language-detection.html?contentId=8JqdllLfoKaG4LRdQRnwIw) - [Document Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-document-intelligence.html?contentId=KWwQt6lXD41gVKovDUzy4Q) - [How Document Intelligence works](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-docintel-how-it-works.html?contentId=m~~PSNw6LFEDmaICDHLE5g) - [Similar case recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/similar-case-recommendation.html?contentId=T9Px8RWFq452PqRn9o0KUg) - [Task Intelligence Admin Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-admin-center.html?contentId=nTzliIjyzhTJvx4h4OHRYQ) - [Machine learning model setup and behavior](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-model-setup-behavior.html?contentId=ri56bGS_nBYV_shYHlKx1Q) - [Install Task Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-task-intelligence-cs-app.html?contentId=qhyDAFpd_UZtqF9DeBX57w) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-categorization-components.html?contentId=5y3_t84f11vRgvyhNXVjtA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-task-intelligence.html?contentId=lT1EwFnwsDlbKjce0cJjJg) - [Configure record categorization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-categorization-configure.html?contentId=RtMHhaF8PTlzlExICJBz6g) - [Configure Sentiment Analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-sentiment-analysis-configure.html?contentId=rZ1Oe8wZueNbS49Yww20NA) - [Configure language detection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-language-detection-configure.html?contentId=rkWnecnNnKYPKHJewlTDSw) - [Configure Document Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-doc-intel-configuring-.html?contentId=Z4ZXLcE5OXMOQ2umtTOJ8Q) - [Create a model to predict record fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-cat-solution.html?contentId=cGtYvLUQe8xDhplCkjjl6A) - [Create a model to predict case sentiment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-sentiment-solution.html?contentId=rvzNPKqKzwpamBB_uZc0cQ) - [Create a model to detect case language](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-language-solution.html?contentId=AHswBTG02Q4SBwm00aFX1w) - [Create a Document Intelligence use case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-di-use-case.html?contentId=Q9gK0veyPSJr8t~hh2nG9A) - [Create a model to predict similar open incidents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-model-open-incidents.html?contentId=bWrZjRVRmodrILuCLiPnaw) - [Create a model to predict similar cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-model-to-predict-similar-cases.html?contentId=FCbLd4_A9aXkKjEdNIVNGQ) - [Create a model to predict similar knowledge articles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-create-model-similar-knowledge-articles.html?contentId=teUg3wvWjgfUacfgly1k~w) - [Edit a model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/edit-a-case-prediction-model.html?contentId=C_SG~1tPvyiVmO1kr233Tw) - [Export a model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/export-a-task-intelligence-model.html?contentId=OPGmMGZYi5pfRhOYCkA59g) - [Create a custom similar case model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-custom-similar-case-model.html?contentId=N1CLJk~7sVhOoyEbFAulxw) - [Predictive Intelligence for CSM solution definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/predictive-intelligence-for-csm.html?contentId=vjqBxyF0tfXiVJNJehvvfw) - [Trending case topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/trending-case-topics.html?contentId=lf974Ob~6JG_xDDuaoR3tw) - [Configure trending case topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-trending-topics.html?contentId=1sx_tIc7Q~hT~ZRGE9e5wg) - [Train the clustering solution definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-solution-definition-trending-case.html?contentId=x6Wa7Ts38hjLmj0uZ0LIJQ) - [Train the similarity solution definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/solution-definition-trending-case.html?contentId=n1Sh28dfRjKs0CuFGrisXQ) - [Similar case recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-similar-cases.html?contentId=5HEajhNbDHFLAEDXGJnUZg) - [Additional search resources](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/similar-cases-additional-resources.html?contentId=iOW4YAR52w44MKY4M_OUeg) - [Similarity solution definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/similar-cases-solution-definitions.html?contentId=qe5PRFIWbMGXLTvMJ2YB_w) - [Similar case user actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/similar-cases-user-actions.html?contentId=tuCdP1x0Nbg06kNnojlOBA) - [Estimated time to resolve a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ettr.html?contentId=1ugvExWaiug9gIH3fbSmAA) - [Configure settings for estimated time to resolve values](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ettr-upgrade.html?contentId=ED~PkZ_qC98jzvAlYpbryw) - [Configure the default estimated resolution time](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ettr_configure.html?contentId=HKmG3nlYcCjM0wRpEYuLkQ) - [Display the time to resolve ribbon component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ettr-activate.html?contentId=7qaHmH~heokOlxhr1ueJ1w) - [Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-intelligence-case-mgmt.html?contentId=wl_~LuWjTNb9LLcFKBxg8A) - [Configure Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-intelligence-csm-configure.html?contentId=LBRbGw2W9cQVlz0r~zPZPw) - [Use Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-intelligence-csm-use.html?contentId=puxf_P9s6XpgRySIoHn~sw) - [Update cases with missing field predictions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-intelligence-update-case.html?contentId=awAitvEQ_wx4Mk_Y79yxcA) - [Configure Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-auto-responder.html?contentId=ujoV8K9awDvovYGhUAj9pQ) - [Enable Auto-Responder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-auto-responder.html?contentId=uanxC7wrMMomKvB~rfTNbw) - [Train the similarity solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/train-sol-defn-auto-responder.html?contentId=mtFu~KEPEEEx~y87HaJa7w) - [Configuring the search context](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-context-auto-responder.html?contentId=BPYgjkt7HlTT2KMs9NmSLw) - [Limit the number of articles for cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-limit-auto-responder.html?contentId=MO~oJVCIhxa1yarTQcAVXg) - [Include advanced contextual search results](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-extension-point-auto-responder.html?contentId=KW~Ej86IxXvGJEbu7RZEiw) - [Registering custom script includes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/impl-scripted-ext-pts-custom-code.html?contentId=Z_15BIIAz2HJlRHyAc80Dw) - [Enable text search recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-text-based-auto-responder.html?contentId=KEDzTB3gHaH2iV1R2LavBg) - [Include cases logged using specified communication channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-auto-responder-channels.html?contentId=g9HI1gIxVPVKwcHE4GL3xQ) - [Include knowledge articles from custom portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-auto-responder-custom-portal.html?contentId=0JgY1qPVD79~FKu3eomZBw) - [Configure Auto-Responder for tasks other than cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-auto-responder-other-tasks.html?contentId=xjXOW~QKVgZkqbLQ0p5a8Q) - [Set up self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-self-service.html?contentId=Jl6XhQmJM6gqtd2k07AeTw) - [Configure the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.html?contentId=28xxp0~jKHzNtTvHBJgPQw) - [Activate the Consumer and Customer Service Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-consumer-portal.html?contentId=zP5m9i~LaAxZRq54OuSrxw) - [Setup the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html?contentId=dKL_HtGLoej8wNdMd~JZOA) - [Configure AI Search for the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_csm_csp.html?contentId=L5Ya0mKgghAaGbiw942X_g) - [Enable AI search for unauthenticated users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_csp_guestuser.html?contentId=7zcP1_1oqr~8GDGf8YAgvQ) - [Submit catalog item as a guest](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-guestusers-submit-catalogitem-csm-portal.html?contentId=5asze4UbryocSQzTIodsQA) - [Enable public access on a service portal page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-on-page-csm-portal.html?contentId=Qjp9EGGYEmdGN8Rbf~koUA) - [Enable public access on widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-on-widgets-csm-portal.html?contentId=3wCr2s5IRfB1WmUSeksprQ) - [Enable public access for categories for the catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/make-catalogitem-categories-public-csm-portal.html?contentId=bS0chdtiMuiqwSU78UDp4g) - [Enable public access for a catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/make-item-public-csm-portal.html?contentId=xLlIIyLXIAXAGR4fsToUxQ) - [Configure catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-catalogitem-script-toredirect.html?contentId=d3mHhqE24Nb8LeaX4NlW2w) - [Access variable and variable set](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/make-catalogitem-variable-public-csm-portal.html?contentId=lRUcpGck61pgx~wsikpA9Q) - [Enable public access on REST APIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-for-restapis-csm-portal.html?contentId=L_0m7xIbISVei5TkeS4rjg) - [Apply rate limit on REST APIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/apply-ratelimit-for-restapis-csm-portal.html?contentId=Pwq2bBF89~Mb_oqFwlfbNg) - [AI Search Assist for authenticated external users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-portal-auth-external.html?contentId=cgMz2St345YDgyB5lO4DAg) - [Configure AI Search Assist Actions for authenticated external users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-portal-auth-ext.html?contentId=uDfUriZY8P4nwlZFso7hNQ) - [Configure AI Search Assist for external users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external.html?contentId=6uzbM~sUJiSnSNNSngryeg) - [Activate the standard ticket page for upgrade customers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate_csm-std-ticket.html?contentId=eRurMSThgu0AINQE9nAJtQ) - [Configure the standard ticket page for cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_std_ticket_page_csm.html?contentId=7ELbhBQh914ytiJ2OL8VaA) - [Activate the sitemap](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-sitemap-confi-csp.html?contentId=QApcKu1AEyazfuElI~r7RQ) - [Limit product model data access](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/cust-serv-portal-prod-model-access.html?contentId=HyikywE9Nnic4GbhbbyqEg) - [View the number of portal bot-based sessions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/bot-based-session-csp.html?contentId=r123wFXQ~ULQcy5hnovJLg) - [Enable multi-factor authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-multifactor-auth.html?contentId=LT7JfOZNCu6CZSD8RsZ4YA) - [Configure Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.html?contentId=ZPJvZedg9jwlZZJSuG8L0w) - [Setup Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portals.html?contentId=C~kQHYhjwrM2h6WKm6oyhg) - [Setup the theme for Business and Consumer Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portal-theme.html?contentId=jNlD7ujs3mwvdaZrwjwz2g) - [Configure a taxonomy to define relevant topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_taxonomy_business-portal.html?contentId=jPRiuN9quLm4ZGPJ0anjcA) - [Configure AI Search for Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_business-portal.html?contentId=QeRDTiApLy7DPl6WhXJO2Q) - [Enable AI search for unauthenticated users in Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_businessportal_guestuser.html?contentId=oE6Rq0xrh7qo7jXJOwMkBA) - [Configure the standard ticket page for cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_std_ticket_page_business-portal.html?contentId=_4pndMgl1Mm0VBQ9tZIojg) - [AI Search Assist for authenticated external users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-business-portal-auth-external.html?contentId=yZ6iWOQKezxzNTNmnOFk5w) - [Configure AI Search Assist Actions for Business and Consumer portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-businessportal-auth-ext.html?contentId=965u1LgDiDO3c25yaXSY4w) - [Configure AI Search Assist for Business and Consumer portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external-businessportal.html?contentId=0R8xaqurZ16D03aWHI_57g) - [Business and Consumer portal usage calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-user-sessions-timeouts.html?contentId=hpbzz08~eHRsE2qL40CG_A) - [Limit access to product model data on the Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-prod-model-access.html?contentId=Ca0SpbXLTnnViNnutLcXHQ) - [Multi-factor authentication for Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal-multifactor-auth.html?contentId=_3EtQ_r7GjYrqWNNW0khqA) - [Customize customer registration approval flow](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-registration-flow.html?contentId=CKhifKZRiPr9rvd75bRtCg) - [Configure Walk-up Experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-walk-up-csm.html?contentId=W~VEf9MuWyxM3kR9_FaK2Q) - [Activate Walk-up Experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-walk-up-experience-for-customer-service-management.html?contentId=8w6WDSQFha~skHjDT0Eeog) - [Walk-up Experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-experience.html?contentId=n8sGLoGqdZM9LRMA~DhbAQ) - [Walk-up Experience for guest users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-store-app.html?contentId=NEBHBwkcBPBP_0F1ACGcVA) - [Domain separation and the CSM Walk-up Experience application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-domain-separation.html?contentId=JVASerJsAd~Q2tEhEbbuIQ) - [CSM Walk-up Experience portal security and access](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-security-portal.html?contentId=GWuxOek_qu57xc_S1V5FFA) - [Configure the Walk-up Experience portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-portal-config.html?contentId=U1e~w5B9IFHd1jx9n9UHmQ) - [Configure Walk-up Experience service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-serv-channel.html?contentId=8IU3YKpTxQ7i14XkiyqAhg) - [Configure Walk-up Experience notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-notifications.html?contentId=XkNTjGhbzPkgk01pi6Nd1A) - [Configure Walk-up Experience schedules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-schedules.html?contentId=Nnb9V7zriQzx5fDMuPzJCg) - [Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking.html?contentId=UBYluLLn1UsRHe~Xgwvnug) - [Configure appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appointment.html?contentId=FhXtb3A9jcPVe~cF09Un_Q) - [Walk-up Experience appointment booking administration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html?contentId=cFzGIbIAslgu7aZSaGXA6Q) - [Enable Walk-up Experience appointment-booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-enable-appt-booking.html?contentId=BMKz89t0t4BLOHFdhacMrw) - [Appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking-config.html?contentId=j24oasPATgYnYNGke3OEAA) - [View or modify an appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-view-appt-app.html?contentId=p~WUBILReVCzl7qh~Hh11g) - [Create an appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-appts.html?contentId=A3wWAO~U2wWPDjt8VFOKxQ) - [Configure daily schedules for appointment booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-daily-appt-schedule.html?contentId=emYyBFO~ghYKDKlE5B~HvA) - [Configure appointment booking reminders](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-activate-appt-reminder.html?contentId=sqhupuHhnFVSOf_puH0dGA) - [Configure Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-define-location.html?contentId=eZ9zsCbe61Y1L2p8uaLVBw) - [Configure Walk-up Experience locations for guest users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/walk-up-guest-locations.html?contentId=7xTuTTmPHpba0_AGyv1YNg) - [Remove a Walk-up Experience location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-remove-location.html?contentId=Zb52wh48QEgcf08EIXNwYA) - [CSM Walk-up Experience customer satisfaction surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey.html?contentId=pIdrvAP83faYQsYDRiR7eA) - [Configure Walk-up Experience surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey-configure.html?contentId=wkcEDIPFwxUZ18yj9Gj4Nw) - [System properties for configuring Walk-up Experience for guest users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-configure.html?contentId=3dh41P_RxJYw_CPawaVJDA) - [Add walk-up link to home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-add-checkin-icon.html?contentId=kfTV8c8fdiQEaAFB3Nx1Ig) - [Configure Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv-appt-booking-config.html?contentId=HPA2ymNqDTAsTGDP4IOQ4A) - [Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking.html?contentId=pOG5mbhof0LwVIUQG1dv5w) - [Install Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking_install.html?contentId=cyRsFEp00DICoTAbzkhM2Q) - [Set up Configurable Portal widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-configurable-portal-widget.html?contentId=QM5nVYTkYH1aL~hkN99URA) - [Activate the UI Components for Customer Portals plugin](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-config-portal-widget.html?contentId=mB2VEI39dve~qPdVkzhvtA) - [Create a page for Configurable Portal widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-page-configurable-portal-widget.html?contentId=LwUvq1ls6Ngh0MeL9~htrg) - [Portal Polaris Header widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-header-widget.html?contentId=NKnrTlO3xco2ccAWq~RQVg) - [Configure the Portal Polaris Header widget for your portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-portal-polaris-header.html?contentId=6vfkdKkScOcGRb_c_2969g) - [Configure company logo on your portal header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-level-1-header.html?contentId=xZ5nxLSfoFqLEGdNUllBoQ) - [Configure the search option for your portal header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-header-search.html?contentId=UwWYZ70Asg1ZEwqK5sbLtw) - [Configure a wishlist and cart for your portal header](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-header-wishlist.html?contentId=~lcQWK0650EcVPx75SkmsQ) - [Configure notification, approval, and survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-notification-approval-surveys.html?contentId=GCLXPmzsu9Y0GEfGMPDRKw) - [Portal Mega Menu widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-mega-menu-widget.html?contentId=bp5~a8suNOqcFbhGnv1faw) - [Configure the category of a Portal Mega Menu widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/conf-cat-mega-menu.html?contentId=FhcrSmcwU26ffndK1Wk1Zg) - [Portal Browse Taxonomy widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/browse-taxo-widget.html?contentId=1F5fNbrFcLh3ImettgiMAA) - [Add and configure the Portal Browse Taxonomy widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-browse-taxo-widget.html?contentId=IdoiYKsCnw1Tmr7IhLTodg) - [Add a taxonomy to your portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-taxo-to-portal.html?contentId=g6h8qrC9Vgt7OopqxxK9NA) - [Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-banner-widget.html?contentId=T7LXXxWBsli6PKcPLJkUKQ) - [Add and configure the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-banner-widget-inst-opt.html?contentId=~JqjJ5NdFBns4Pkef2O6vg) - [Add web page link buttons to the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-scripted-extension-banner.html?contentId=pGXLg1TodVwM4XgxxqpzzQ) - [Add a widget in the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-banner-option-schema.html?contentId=0crGE8d~gPF0AEKD3cj1Kg) - [Configure localization for Portal Banner heading](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-localization-for-portal-banner-greetings.html?contentId=7vLGv1eSDG1X6PKNLkPVKw) - [Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-portal-carousel-widget.html?contentId=ig~Sea~K_xdws0ybU643qw) - [Add and configure the Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-banner-carousel-widget.html?contentId=cFAmNor6dWpE6BbaIg1rNA) - [Create a slide for the Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-carousel-slides.html?contentId=ZPIrEXoXC_zvoAxbjgcysg) - [Portal Case Cards widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget.html?contentId=eCwKTZ4s1EPNinhjAZwyiw) - [Add and configure the Portal Case Cards widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget-inst-optns.html?contentId=y12TwlUc4V4488uE74~KVg) - [Display the integer values of all case states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/integer-value-case-states.html?contentId=AFtLU8MI4yVv464zxfrWYQ) - [Portal Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-quick-links-widget.html?contentId=u4p2wGQXuHdzmxVmsy~xsQ) - [Add and configure the Portal Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-quick-links-widget-inst-optns.html?contentId=vOrG7WXpYPNvxgva0h0UJg) - [Portal Knowledge Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-know-quick-links-widget.html?contentId=LHeGS8l0wVpCW_vrvP5u3Q) - [Add and configure the Portal Knowledge Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-know-quick-links-widget-inst-optns.html?contentId=iv5TyBhsEKELT4I8n~2dvw) - [Portal Catalog Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-catalog-widget.html?contentId=hQj9k8fau~Tup0LpC8Cy0w) - [Add and configure the Portal Catalog Quick Links widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-cat-quick-links-inst-optns.html?contentId=wsGdsQCKAetGGnUIFh1XUA) - [Portal Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-data-list-widget.html?contentId=OHQSnH1qV9wzEe_rMAVl3g) - [Add and configure the Portal Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-list-widget-inst-optns.html?contentId=OXCDLW1AtCrfrGdUTSBptg) - [Configure public access on the Portal Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-list-widget-inst-guest-access.html?contentId=QlPFKWZG2eOXqfcWHrFPZg) - [Hide or show categories in the Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-cond-script-datalist-widget.html?contentId=cPnpciPXGlmuDFRud7vUFQ) - [Modify view in the Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/update-view-in-datalist-widget.html?contentId=DKlIGjKTB_yzA8pAP15XMw) - [Filter records in the Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/filter-records-in-datalist-widget.html?contentId=rNQdQfvCGIY2sqK91OHwOA) - [Portal Advanced Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/record-list-widget.html?contentId=vkYG05QrzC_YIZJrFeylLg) - [Configure the Portal Advanced Data List widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-record-list-widget.html?contentId=FhHzc7UpkRl0r4vCLWns6A) - [Configure embeddables on Service portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-embeddables-on-service-portal.html?contentId=MietAVUjL5ODRa~N72Upeg) - [Portal FAQ widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-faq-widget.html?contentId=Xd~LuQWNqBwGWa_Ou3nCVg) - [Add and configure the Portal FAQ widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-faq-widget-inst-optns.html?contentId=B~S2fXeZWG1HlrV3j2apaw) - [Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget.html?contentId=2j_ERHmmVMGmrP3jRJHimg) - [Configure the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-footer-widget.html?contentId=vntv_box~DpuztD_5hvfGw) - [Configure sitemap links for the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-conf-sitemap-links.html?contentId=PBRsJ2v0sxov7PdV1yHxng) - [Configure social media links](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-social-links.html?contentId=JKLVdfBEQjMNgkB0MuwVjw) - [Add related links in the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget-conf-footer-links.html?contentId=_lIv_LAA~vJ2rCsOui6C6Q) - [Portal Object widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-object-widget.html?contentId=HyigrQFx4kt4vk_IyVtgdA) - [Add and configure the Portal Object widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-conf-port-object-widget.html?contentId=Sd5WaFB8sEdFnK3W3HYO0A) - [Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-taxo-topic-widget.html?contentId=Od3KsHyNGvRmRXYDIitzBw) - [Add and configure the Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/add-conf-port-taxo-topic.html?contentId=ZjxWwP3~KR~r8d7tbfxR9A) - [Work with portal browse taxonomy widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/map-browse-taxo-with-taxo-topic.html?contentId=tfvXwwaIVlhis9gjfXF0LA) - [Configure Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/using-web-embeddables.html?contentId=oaPXA~bsOOPfcDNgNZM7jw) - [Activate Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/act-web-embeddables.html?contentId=DDvk0uvhJZ1QP8YIKnjdrg) - [Components installed with Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/components-installed-web-embeddables.html?contentId=H_W9wu9VKUHAYWrvgWDkww) - [Properties installed with Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/properties-installed-with-web-embeddables.html?contentId=19QSjd_qTuHWTK8gXpDkhw) - [Set up Web EmbeddablesWeb Embeddable](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-web-embeddables.html?contentId=KUeRZMWK19Web2DqfSjEww) - [Configure the ServiceNow component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-servicenow-web-components-instance.html?contentId=2V~KIhqnt9YItsOoWvc2YQ) - [Test the ServiceNow components in a sandbox environment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/test-sn-comp-we.html?contentId=8nYlSL8FPIpMzbLG14v09A) - [Set up a custom URL as the instance URL](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-custom-url.html?contentId=6pgGk7hXVM4YjaX5CDC40w) - [Authenticate the ServiceNow components using OIDC](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/authenticate-sn-webcomponents-oidc.html?contentId=6HPpHmEcgs_eC15g1hHC_Q) - [Non OIDC authentication for ServiceNow components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/auth-sn-webcomponents-non-oidc.html?contentId=xhLc_lvh0kib1Jrqa_uRag) - [Configure CORS](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-cors-for-web-components.html?contentId=n8lkWmytP5qHkAOV6r2wOQ) - [Configure module in Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-module.html?contentId=3Yct72~cIdrxJi_SeaP6BA) - [Create a module](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-we-module.html?contentId=vDEBG9rcKVlBgJ2bOpuT8Q) - [Create a group and add a component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-create-group-and-add-comp-instance.html?contentId=rjH8Zva7fBW8ZViASmc9GA) - [Configure web components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-web-componts.html?contentId=VeB7asKxIonsZeGn4CE3OQ) - [Case create component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-create-component.html?contentId=Pen5HBQsQdEI_s8tIYB7DA) - [Configure the Case create component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-case-create-component-on-instance.html?contentId=nq5_ZEt6STnYVIy5tNGKFA) - [Embed Case create component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-create-component-on-third-party-website.html?contentId=tty8gEihhJqO4e0T2KR6dQ) - [Sample code for the Case create component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-create-sample-code.html?contentId=ZO2iuKutCu2sZJzxwWq8sQ) - [Case list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-list-component.html?contentId=cFV_OlDXgW1rGxEnjGIM2A) - [Configure the Case list component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-case-list-component-on-instance.html?contentId=SID_sQ_F~oxD_OUre7hAhw) - [Embed Case list component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-list-component-on-third-party-website.html?contentId=nrIdnq_OPJ7rA5Akfl6ZyA) - [Sample code for the Case list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-list-sample-code.html?contentId=P0U4eQ3onG8rGMiS4tBv0w) - [Case view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/case-view-web-component.html?contentId=OXuIzOuhxxPf9NQg2pMfjw) - [Configure the Case view component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-case-view-component-on-instance.html?contentId=FT49euMiyzxganTD8EtACw) - [Embed Case view component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-case-view-comp-on-third-party-website.html?contentId=F~4jBh7vJQI15nwdbHXSVQ) - [Sample code to handle the Case view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-case-view-sample-code.html?contentId=RxzAlhVUR~elyivaYYJL~Q) - [Catalog item component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/catalog-item-web-component.html?contentId=8GUybsRiyPchfdjz7~pTzQ) - [Configure the Catalog item component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-catalog-item-component-on-instance.html?contentId=1AT2nS339AkcgoZ51kXS5w) - [Embed Catalog item component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-catalog-item-component-on-third-party-website.html?contentId=UEkfDm~DUMnOEdAHSKmeWg) - [Sample code for the Catalog item component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-item-sample-code.html?contentId=ymgNey4SSIPYJBXZhndPsA) - [Data visualization component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-data-viz-comp-overview.html?contentId=Kuv4Zf90F~7Vl7LAOLwmzw) - [Configure the Data visualization component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-data-viz-comp.html?contentId=Cip1jnxD~vbbbSLHOPmesg) - [Embed the Data visualization component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-data-viz-comp.html?contentId=aJLhZk2jKsSpf~fgBJ2meA) - [Sample code for the Data visualization component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-data-viz-sample-code.html?contentId=_JG_xM2EOguuw4OWL~ZF_A) - [Knowledge article view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-know-article-view-comp-overview.html?contentId=UwtDJ9JlqViESneDCD7UcQ) - [Configure the Knowledge article](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-know-article-view-comp.html?contentId=W~4~ieuRJh8k5Yu0lflcJw) - [Embed Knowledge article view component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-know-article-view-comp.html?contentId=3G3yz~7HxWrYFzewKIVnew) - [Sample code for the Knowledge article view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-know-article-view-sample-code.html?contentId=I5sIeTOajf6HkZVIBKZEdw) - [Playbook intake component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-comp-overview.html?contentId=~WipOGOHcxbuLgxT5YTnSQ) - [Configure the Playbook intake component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/config-playbook-intake-comp.html?contentId=Lw3gcdC7IvvfWH3AYefK5A) - [Embed Playbook intake component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-playbook-intake-comp.html?contentId=7Oe8UigtPppeMyKL~Kra8w) - [Sample code for the Playbook intake component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-sample-code.html?contentId=4l6aqzVVKNa~EKGC0yKHOQ) - [Catalog browse component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-browse-comp.html?contentId=qS~7s8JuuvvbU~4cJgKyJg) - [Configure the Catalog browse component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-catalog-browse-comp.html?contentId=KRfz_fshKupCGW5twg6KFg) - [Embed the Catalog browse component on the third-party website](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-embed-catalog-browse-on-third-party-web.html?contentId=tH8jIs_Mh9nyQmFFNQifBA) - [Sample code for the Catalog browse component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-browse-samp-code.html?contentId=JICjBB41GQcXTHy2_I149g) - [Object list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-object-list-comp.html?contentId=cNogFxfpwDTsfiqBYlrhHg) - [Configure the Object list component instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-object-list-comp.html?contentId=iYIBz1ft84qoDrW5sTYfcA) - [Embed the Object list component on the third-party website](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-embed-object-list-comp-on-thirdparty-web.html?contentId=_7F7yrXHhpQXRmzFjQclAw) - [Sample code for the Object list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-object-list-sample-code.html?contentId=2vGZddrqdSXF8jmTl2tgXg) - [Embed ServiceNow components instance on the third-party website](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-web-components-third-party-website.html?contentId=5qQZFPsRk~5F7Euaqu2KVQ) - [Update or create web components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/update-create-comps.html?contentId=LpQ4umLaaA1KEcWEfnIDCw) - [ServiceNow components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/servicenow-web-components-overview.html?contentId=EWRtcEsiZZd2iJGDCVF_Qw) - [Create a custom component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/create-custom-comp.html?contentId=zMhetmWAKUl3T0bMP96rgQ) - [Edit a custom component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/edit-custom-comp.html?contentId=kVdvcjTaJTdSFOqV_XOiqA) - [Clone a component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/clone-comp.html?contentId=RZYmEmENS3BlurSeRhQiDw) - [Activate or deactivate a component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-deactivate-comp.html?contentId=xEZhGhbbMM3fcf24U~f5Dg) - [Delete a custom component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/delete-custom-comp.html?contentId=x43jYNGB1BWLxtxEZrA0Nw) - [Navigating the Usage Insights for Web Embeddable application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-user-analytics.html?contentId=hIAhup4OAGb9X2L49VsyUw) - [Guest user access for Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-guest-user-support.html?contentId=AVlNIMze_55SpbDdtvnU6A) - [Configure ACL for guest access](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-config-acl-guest-user.html?contentId=rSk4heWYH_FNgrMdqkap_w) - [Mobile-responsive Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive.html?contentId=t03QKZmOJrKzy03UWGsGEg) - [Knowledge Article view on mobile device](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-knowledge-comp.html?contentId=1NxS72mxLssCq5N2HkewIA) - [Catalog item component on mobile device](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-catalog-item.html?contentId=n2X6X0d1PJSY0xwqSMAFCg) - [Case create component on mobile device](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-case-create.html?contentId=bL~AEQ9N5tfL1MbhYenP0Q) - [Extend capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/advanced-cap.html?contentId=N~LqSg4a~bUjFC1wFsuIsw) - [Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/outsourced-service-provider.html?contentId=EvBWorjLt0s_f4kCYB8Hjw) - [Configure Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-outsourced-cust-serv.html?contentId=s~2GdC~XQnCnGHBxv7Dw_Q) - [Outsourced Service Provider dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ocs-dashboard.html?contentId=ZDjAoAzT~ZU8SkGd8eIZ8g) - [Configure Proactive Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-pcso.html?contentId=hEGozwsn31QM1zZhXe30Mw) - [Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/proactive-service-operations.html?contentId=2ltA0mdoyBguKk~Z03s3Zw) - [Outage tracking for install](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/outage-tracking-csm.html?contentId=Z6u6bWjWCQ1sVLDedE7gHA) - [Integration with Event Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/pcso-event-management.html?contentId=s_eLxLjEfTYmtXOGEYxGpw) - [Service health status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-health-pcso.html?contentId=gSZZI5whX_rGOAVBepG47w) - [Activate Proactive Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-proactive-op-man.html?contentId=rEMr432_19Q6E9BZ6F9hVw) - [Activate event management customer service operation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-proactive-EM.html?contentId=r9Fmqa~6MxcUI4JgMNMxKA) - [Configure form views for customer service operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-form-views.html?contentId=QRP~CHGaNiOxYebdQrdLyQ) - [Activate an alert rule to create a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/automate-case-creation-alert.html?contentId=jBIR4KPXxiaHnbbB24P~IA) - [Configure proactive case flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-flow-designer.html?contentId=GPlx41r1tanmyeaNgRhIlg) - [Configure Platform Analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-pa-r.html?contentId=sd4Obp5VPjHcN8eiynKD0g) - [Configure the Performance Analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ssa-solution-config.html?contentId=puOKQIDuxLtcS7AwEdnwEw) - [Activate the performance analytics and reporting solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ssa-solution-install-init.html?contentId=KBJa7kGhIbrv7L9~XUCptQ) - [Administer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/administer-customer-service.html?contentId=GNJzUODlpAcMBhjKdc91Dg) - [Anonymous chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/anonymous-chat.html?contentId=82zKcgyrHQhoZn0ueAXe_w) - [Modify the anonymous chat record producer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/modify-anonymous-chat-rec-producer.html?contentId=1H3gzKTuDPfRrrSlb32EJw) - [Create a matching rule for anonymous chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-match-rule-anonymous-chat.html?contentId=pbFP1IW1UIUyk7wXUwaY~Q) - [Configure anonymous chat properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-anonymous-chat-properties.html?contentId=xY9P9LLBGzRWGshFbJKXZQ) - [Respond to an anonymous chat request](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/respond-anonymous-chat-request.html?contentId=ZnGTlDWagxE8gIcaaHKvpg) - [Customer Service Management Workflow Studio actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-flow-designer-actions.html?contentId=pg9bOC9p10UblMSzvYUPKA) - [Domain separation and Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/domain-separation-customer-service.html?contentId=VDC_RQEEW9~ThUGrLgSe5A) - [Domain separation and entity relationships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/domain_separation_csm_accounts.html?contentId=1PVtCsHvhkw9qLro~OVmyw) - [Extension points in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/extension-points-customer-service.html?contentId=vekyqjQBWAQSgbfYsZ906g) - [Knowledge product entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_KnowledgeProductEntitlements.html?contentId=XTeixtZiEututOWqTuUATg) - [Link related products to KBs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AddRelatedProdToKBOrArticle.html?contentId=l6ShWRtLhTku_8yidCKYvQ) - [Set knowledge product entitlement properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SetKnowProdEntitleProperties.html?contentId=FEn5IGyBpc_29DC77Qkk0g) - [Limit knowledge base access to internal users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_LimitKBAccessToInternalUsers.html?contentId=Oirwf0ie5kTu5trZ3e~n2Q) - [Quick start tests for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/quick-start-tests-csm.html?contentId=hUiZoFFXeVul5TWAChGpwQ) - [Route and assign cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CaseRouting.html?contentId=mtnWtUrMoKfNeicpxG4Q3Q) - [Invoke the MatchingRuleProcessor API](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_InvokeMatchingRuleAPI.html?contentId=AKHlD41Ek4A88S~Kzo8LbA) - [Reverse matching](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ReverseMatching.html?contentId=qN8T8eso3Kb3RCc4IoMZmQ) - [Configure rule to limit case returns](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/reverse-match-limit.html?contentId=30zeuDE0cJruFAsQCPFwzA) - [Assignment workbench overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-assignment-workbench.html?contentId=9DGK4iE4VlS3JUryWjiUhg) - [Matching criteria for case assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-assignment-matching-criteria.html?contentId=j68WPbHrvsmmIqNhqVyr5g) - [Matching rules for case assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-assignment-matching-rules.html?contentId=9mfw~aMtOsq39pMuO3hmjg) - [Special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_OnScreenAlerts.html?contentId=yUpgQ99te71gqnzzLGgS~A) - [Case and account escalation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-escalation.html?contentId=zl~79KLMQLBmjsf9rZ0rKQ) - [Case and account escalation differences](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-account-escalation-differences.html?contentId=50hNWEeTUn_KmxCB~UL8EQ) - [Case and account escalation process](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-escalation-process.html?contentId=qUZNvrMn7VabCGXS7_t2ng) - [Case and account escalation components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-escalation-components.html?contentId=7Nm_KW1IJhNjQimQXYImFw) - [Case and account escalation form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-escalation-form.html?contentId=3h2yYGEHTefve1wpoXyOMg) - [Administering case and account escalation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/administer-case-account-escalation.html?contentId=3a8ibBB3eH0UgBFDNqHQjg) - [Administering case action status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-action-status.html?contentId=KU0zKyMSu3OgDxiAdEqqCQ) - [Actionable case flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-action-status-triggers.html?contentId=oD1avsNo4kK7kZB6zMIl8A) - [Blocking tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-action-status-blocking-tasks.html?contentId=_yDYANEwbv5RxXCQhiSL0Q) - [Case action status analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-action-status-dashboard.html?contentId=dX_~XO184ianzoGfVuj_xA) - [Case action status logging](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-action-status-logging.html?contentId=3N0T1CWNZ3o3KPqIO0QmpA) - [Major issue management overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-issue-management.html?contentId=yNC~L1cGabk2BzBibx_3VQ) - [Install the Major Issue Management application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-issue-management-application.html?contentId=tmv5RjseD0FM4z3iO4QTiQ) - [Major, candidate, and child cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-candidate-child-case-types.html?contentId=NG0mz18nEhRgLElgPa1cGQ) - [Recipients lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-issue-recipient-lists.html?contentId=U0Zqsx8yS6AiDzf~CDG0Xw) - [Major Case form view](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-issue-management-form-view.html?contentId=7lfJdLi_U2JDmtkg8Ud7hw) - [Propose a case as a major case candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/propose-major-case-candidate.html?contentId=mLQFcCXVIBqGB9s9AWBhuQ) - [Create a major case candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-major-case-candidate.html?contentId=D8lJ5lp2s0D1FuwH9AM9Zg) - [Approve or reject a major case candidate](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve-reject-major-case-candidate.html?contentId=XvXsCvbWPWi_3sHorw3E9g) - [Create a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-major-case.html?contentId=eZ8I9oAOGcbUIHOhKl4MeQ) - [Create child cases for a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-child-cases-for-major-case.html?contentId=ge45CcLVKztj0kc6IvFOqw) - [Add an existing case as a child to a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-existing-case-to-major-case.html?contentId=MgZvwuL9hfI0o5ZhNE9GmA) - [Components installed with Major Issue Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/installed-with-major-issue-mgmt.html?contentId=Depi3~QAvgwp~LLeil6arA) - [Automatically close customer service cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/auto-close-customer-service-case.html?contentId=HJCIhjiT4HCoXt4jcVHcgA) - [Notifications for resolved cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-auto-close-notifications.html?contentId=HyP_QMAQ8gze1rT2ixVHSQ) - [Administer Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/administer-pss.html?contentId=kJToFtg6ciOmbfkPw6vw7A) - [Add related lists to sold products and install base items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-lists-sp-ibi.html?contentId=YfHeI~aoNzP4i7LpQ9YPNA) - [Add a service contract related list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-contracts-related-list.html?contentId=DapXzYVR6aRSpO41QxE_fA) - [Integrate](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-csm-other-applics.html?contentId=VIx~u8KpGTKmNgnhN0Enwg) - [Integrate with IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrating-with-it-service-management.html?contentId=418ZfmeTQ6LYOEwK~ylbRw) - [Overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-service-management.html?contentId=URd7JUjF7GYlHJuNgSfrRQ) - [CSM integration with Incident Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-sm-incident.html?contentId=dfcAt08WCRicxHLhU0n_3Q) - [CSM integration with Problem Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-sm-problem.html?contentId=3kAXng23kZntmTjS~tyyCg) - [CSM integration with Change Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-sm-change.html?contentId=ngcIa37nyUEboyeG7ZZh9w) - [Integrate with Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-sm-request.html?contentId=b33~MwdNAR0asaULnJxKNQ) - [Integrate service portal with service catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-catalog-request-integration.html?contentId=8MVj5DSTDoFIP814j7HMQg) - [Integration extension points](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/itsm-extension-points.html?contentId=9r1AuOfPIoPXI8ZLHmH75A) - [Setting up CSM integration with IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setting-up-csm-integration-with-itsm.html?contentId=oQDKqzQlHFzgX42yfzr2Mg) - [Integrate with IT Service Management using Guided Setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-csm-sm-integration.html?contentId=jlTlUVv0OGRW0N_R1CZbpQ) - [Install Customer Service Management with Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-csm-with-service-management.html?contentId=lptuUSUbYidmvnwerPDoTA) - [Install Customer Service Management with Request Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-csm-with-request-management.html?contentId=x6KQtHlQIcF2aUmtfCa0Sw) - [Assigning CSM/ITSM integration roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-csm-itsm-integration-roles.html?contentId=PRtQPaKFYStyaYETlBXW6w) - [Enable external customers to access problem, change, and request records](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-itsm-integration-view-request.html?contentId=xqzF3MmR_Lj_UUwt7vOY4A) - [Related records list widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-related-records-list-widget.html?contentId=r_VdDRVyT~t9GJV9b9ksRw) - [Enable external customers to create requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-customer-request-from-portal.html?contentId=jHGKsiR2aV1RDPdgdBn97A) - [Enable external customers to approve requests and changes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-customer-request-approval.html?contentId=h1trVIU3I20Wh1eI2Sdufw) - [Enable the Create Request UI action for case types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-create-request-case-type.html?contentId=0e9oCfv4oBRLPySNdTh5Sw) - [Create ITSM records from cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-item-agent-tasks.html?contentId=MYF~b2b5NZaE8b1oCocGWQ) - [Create a request from Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-request-from-csp.html?contentId=_8qf5EuGGkCD4AgafuVkZQ) - [Integrating with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-spm-integration.html?contentId=cnsaJWnmg~NUvZdI_L9boA) - [Configure using guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/spm-csm-integration.html?contentId=gylmxaok8DppsfqxQjQ7zA) - [Activate Customer Service Management with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-spm-integration.html?contentId=BlNF4jaQblmDJK3XWPKdSw) - [Configure form views for Service Portfolio Management integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-form-views-spm-csm.html?contentId=jGOTTKVhCWdE24TONkfpTQ) - [Assign roles for Service Portfolio Management integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-roles-spm-csm.html?contentId=higlyLRgxEPgkkPfQjfwGg) - [Integrating with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-continual-improvement-mgmt.html?contentId=h0l8jVQyuOnQUPROuhDvJA) - [Integrate with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-integration-cim-csm.html?contentId=ysl5busmxMxW4WI35EslSg) - [FSM integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-fsm-integration.html?contentId=DuPjk65~DzcrhXl~6U2IJQ) - [Integrate with FSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/activate-fsm-csm-integration.html?contentId=t4DamHAwUA1kDFyE4_VNdQ) - [Integrating with IT Operations Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integration-event-proactive.html?contentId=x2OnXOpM40l4NaIcor_7DA) - [Integrate with ITOM Event Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-csm-itom.html?contentId=jGLp9GsH3VvqNoz_Oh4gBA) - [Integrating with Customer Project Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-integration.html?contentId=yZiihUDJx8yHoT0OJrinSg) - [Install Customer Project Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-customer-project-management.html?contentId=ZQovx91ARwY2Q4p3wHqKhQ) - [Configure using guided setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-configuration.html?contentId=g2vFMRJamq4zhwjmvU9KAQ) - [Customer Project Management personas, roles, and tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-integration-roles-tasks.html?contentId=vpcrUH5p95mA_qbu1_FwGA) - [Customer Project Management domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-domain-separation.html?contentId=wlRnarnlwiaQyXofk4d2pQ) - [Customer project manager tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-project-manager-tasks.html?contentId=qmf0F6mfW8HQ7Jl~drEOng) - [Assign a project task](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-assign-project-task.html?contentId=Gwx~z8U~YKrPz0bTGwBsHg) - [Create a project issue for a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-create-project-issue.html?contentId=Zu~PmPkq9YppPrJKPnCXaA) - [Create a project change request for a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-create-project-change.html?contentId=KkmfNFNX2iCrt5Tpjkio3A) - [Create a customer project from an idea](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-create-project-from-idea.html?contentId=dA6R8_csTjI1tSm73wl2UQ) - [Create a customer project from a demand](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-create-project-from-demand.html?contentId=k90REQk9ckowwgtGKxnhcQ) - [Customer service agent tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-agent-tasks.html?contentId=wfZpOpL942hUh33CQRcy2A) - [Customer tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-tasks.html?contentId=cGtcLeOqSxJXwxK~SkyGEw) - [Customer Service Investment Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-investment-portal.html?contentId=IubP76ruZIwHs6eP1vUj~A) - [Create an investment board on the CSM Investment Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-ppm-create-investment-portal.html?contentId=poA1dSkQrfhCH9FALhUZfA) - [Integrating with Financial Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-financial-mgmt.html?contentId=StVs00r5Vp3mRTscU37k7A) - [Integrate with Financial Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-financial-mangmt-csm.html?contentId=PsAcuBRxYtfB4DV70aBEUg) - [Integrating with Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-integration.html?contentId=MtWTqd8~uZ5SU_epHSa1Yg) - [Integrate Customer Service Management with Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/Integrate-AEM.html?contentId=lJ0FeGXIrqm7Dgxcms4bhA) - [Configuring authentication settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-setup-servicenow-authentication.html?contentId=g3mLJ_YBGKBP9AG8PG0ZBg) - [Configuring integration settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-integration-setup.html?contentId=P8ic3q~UsWNRVMi1Ee_LVw) - [Customizing component colors](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-style-components.html?contentId=tB9ftm_KlR_HFiC7Rxhs4w) - [ServiceNow pages in Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-default-pages.html?contentId=bSspELHCFYDo3DfB_zz~eA) - [Display ServiceNow knowledge articles on an AEM page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-display-knowledge-components.html?contentId=Z4wEQADGi3rjLe5zijFTMA) - [Display ServiceNow cases on an AEM page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/aem-display-case-components.html?contentId=ggYIFLat4Py_vfaE_Sww1g) - [Integrating with Computer Telephony Integration (CTI)](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cti-csm-integration.html?contentId=97BWLT42tf0myz6u1mJZ1A) - [OpenFrame overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_OpenFrameOverview.html?contentId=oUeGOtOYLDQ6gh62qoZ2DQ) - [Interaction Controls Component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/interaction-controls-component.html?contentId=BboNTF_EHitBrrEV7lgdUg) - [Computer Telephony Integration Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cti-workflows.html?contentId=n3Dm6qUp36kem6l8nIMWtw) - [CTI demo implementation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/CTI-demo-implementation.html?contentId=KX8JRer19~kcTvJ6olFzjA) - [Configure the CTI demo](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_PhoneInstallationAndConfiguration.html?contentId=g2Uaez1HBVCygpdUqOzSXg) - [Working with the CTI using the OpenFrame window](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-the-cti.html?contentId=aA24eRYqUMydMvRe4mm0rQ) - [Computer Telephony demo integration with the Case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CTIIntegrationWithTheCaseForm.html?contentId=4MX1rQ3XFkekSSb57cQofQ) - [Computer Telephone demo integration with tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CTIIntegrationWithTasks.html?contentId=SdkU0KvafUHFr1w8bb1dxA) - [Associate a phone number with a workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssociateNumberWithWorkflow.html?contentId=GsmQlFUzvJHHLag3W9oDMg) - [Integrating with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrating-with-microsoft-outlook.html?contentId=XPrYPH2_Y59l4Cs2BzuBzA) - [Integrate Customer Service Management with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-outlook-csm.html?contentId=1PVW7USjpeOjmmJxuYT9HA) - [Configure the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-servicenow-outlook.html?contentId=Qh~dX4aXz0RpeM19LQyLKQ) - [Include a combined CSM and ITSM add-in icon](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/recommend-add-in-config.html?contentId=UiLqRxvYnpA2_qRKiOBfXw) - [Install the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-servicenow-outlook.html?contentId=xfHExYP_y3AN_cP3twqmsA) - [Integrating with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-integration-safe-workplace.html?contentId=cX7Ie81fXSF1FRrouaD6hg) - [Set up Customer Service Management integration with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-csm-safe-workplace.html?contentId=bDwJdofnA3rXkiHpNJWtcA) - [Configure the health screening form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-record-producer-csm-safe-workplace.html?contentId=qT~GPjBHXDqC4zS7eE8YEQ) - [Using Customer Service Management with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-health-screening-csm.html?contentId=DlGonEwhTHgLKE4j2zS_AA) - [Integrating with consumer messaging apps](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/messg-integrate-channels.html?contentId=oE6DdKQyzdy~VVFNvp9PWg) - [Integrating WhatsApp with Customer Service Management through Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/messg-integrate-whatsapp-csm.html?contentId=HThKITGX95DJGzfd_J0WBA) - [Integrating WhatsApp with Customer Service Management using the WhatsApp Cloud API](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/messg-integrating-whatsapp-with-csm-whatsapp-cloud.html?contentId=2AJv9m46D0hsDaFWS74FaQ) - [System properties for configuring WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/direct-cloud-api-system-property-configuration.html?contentId=3cR1c0kyKZj6C2~ADPsbUA) - [Integrating LINE with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/messg-integrate-line-csm.html?contentId=hmcJlgwTgVXFWUY3xUvTNA) - [Integrating Facebook Messenger with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/messg-integrate-fbm-csm.html?contentId=2W_3TF4PMi_PCxNXa_wmgA) - [Integrating Apple Messages for Business with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/integrate-amb-with-csm.html?contentId=YLk_9mJcNk8POOshXgdecg) - [Integrating with Process Mining](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/process-opt-csm.html?contentId=zO_s3kHrjc2gBQep9NOjOA) - [Integrating with contact centers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contactcenter-integration.html?contentId=NhjtwqHYLU4z8TFzarCxkw) - [CCaaS Admin Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contactcenter-admin-console.html?contentId=nWEqz6Ycp4sOORh9NzI40A) - [Importing skills, queues, and wrap-up codes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-skills-queues-and-wrap-up.html?contentId=eVBbhmmoyCl6BD7Wu2MO1w) - [Import queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-queues.html?contentId=Bn3bonDyyoi5xUoINAKvmw) - [Import wrap-up codes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-wrap-up.html?contentId=OVGY4XwLwb6ij2nj1ce_CA) - [Use AI to generate wrap up code and notes summary](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.html?contentId=iNSRwcgCqAi4c3pTKqwbdg) - [Import skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/import-skills.html?contentId=wfjMnr3zfqeSO2qzxIzw7A) - [Voice Controls Simulator tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/voice-control-simulator-tool.html?contentId=01Gssjdsb2k5TJit2v1LIg) - [Set up the Voice Controls Simulator tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-up-voice-controls-simulator-tool.html?contentId=qTItzN8HKB46VqdG71FYIw) - [Launching the simulator](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/launch-voice-controls-simulator.html?contentId=NzAIvqyn_xzf7bosKxt_JA) - [Setting idle state](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/setup-idle-state-and-directory.html?contentId=yZqvmiQ_EJfk32cuA9zt8A) - [Configuring Transfer capabilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-transfer-capability.html?contentId=8anCbLV2kV3ZBJvEB5yO7Q) - [Adding participants](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-participants.html?contentId=x5XQZVk96KBrs5ERQmuiaw) - [ICC for voice calls](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contact-center-integration-with-icc.html?contentId=5Ye6OVlFUN1ChfLo2p3ANg) - [ICC call control features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/interaction-controls-component-icc-call-interaction-features.html?contentId=HNdlGRGhIHSzGVeJMo2FLw) - [Show or hide the conversation panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/show-hide-conversation-panel.html?contentId=fKPf81WqaP8yvCbqOIuGgg) - [Global call list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ccaas-global-call-list.html?contentId=JDBv6KjEgsNbVGtOE3s2qw) - [Phone directory](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ccaas-phone-directory.html?contentId=A1AnU9VQJtAu4_F9M6~SwA) - [Call resiliency](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ccaas-call-resiliency.html?contentId=CouARv3L54gKvQV4niPEzA) - [Monitoring calls](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/call-monitoring.html?contentId=Gwdkfjac6c004xlvD7OjGg) - [Supervisor call monitoring](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/supervisor-monitoring-for-voice.html?contentId=4z6o2UhFAUM~wAeb4pvZMQ) - [Agent help request for voice calls](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-help-request-for-voice-calls.html?contentId=JdvusnutNd7gYWKKUN0aKw) - [Amazon Connect for voice calls via ICC](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/amazon-connect-for-voice-calls.html?contentId=d0Fr9svXbiH4_god4wBp3g) - [Integrating contact centers with Interaction Controls Component (ICC) for callbacks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/interaction-controls-component-icc-callback-integration-features.html?contentId=Hrj0_nc7Iass_QknNf36Vw) - [Callback interaction features](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contact-center-intergration-with-icc-callback.html?contentId=towRpOywm64nSmkSJrUvdA) - [Spoke Selector application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/spoke-selector.html?contentId=xu0_xUadvoQ6A9LUAG600Q) - [Configure Spoke selector for external systems](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-spoke-selector-for-external-systems.html?contentId=x49PmaPvBSxjPXvPrCM4vQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-csm.html?contentId=P4zZH3l7cIrCvIpkjNQm~g) - [Manage cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-cases.html?contentId=ey_J9UkcUGhfdXoioWHLGQ) - [Create a customer service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateACaseFromCustServApp.html?contentId=fURvq2AAccrUJaSb6GktDg) - [Create a customer service case of a specific type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-of-specific-case-type.html?contentId=G872OBB_07aWWDpQMOWPMQ) - [Create an onboarding case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-onboarding-case.html?contentId=NeOeyg8ELmJQ57THf3D9tQ) - [Create a record in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-record-from-workspace-tab.html?contentId=~JH8Rayx4_SVPVAeps4lFg) - [Create a customer service case from a chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateACaseFromAChat.html?contentId=dIVIFGW3cR0VjC83Dk8igQ) - [Assign a customer service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssignACase.html?contentId=Q9Eb3nUlaNb7~tYh2Od57Q) - [Create a case task](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-task-for-cust-service-case.html?contentId=keeawHBVOI4oydgNtBVd6A) - [Create a case task of a specific type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-task-specific-case-type.html?contentId=4bfc5tkeNHaY_V~Fffas6w) - [Create a work order for a customer service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAWorkOrderForACase.html?contentId=BHed8myXf9P6gLHQYY9_cw) - [Create a request on behalf of a customer or consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-create-request-for-customer.html?contentId=idE7wN_V8TSF9YqrJ69RQQ) - [Add an entitlement to a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-entitlement-to-case.html?contentId=7p~PhEvJsNoyqa0sGp6PSQ) - [Add an entitlement to a case line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-entitlement-to-case-line.html?contentId=DcfiXzqHjet1jjgf5BwnYA) - [Close a customer service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CloseACase.html?contentId=fghUpP_of390x0GhGvd9sA) - [Customer service satisfaction surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustomerServiceSatisfactionSurvey.html?contentId=3BjDd9IKou2qnmGNNota8w) - [Create a consumer case from a chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-case-from-chat.html?contentId=m5a0nQV~TIdFwqOFw4a5Nw) - [Create a consumer case from an anonymous chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-case-from-anon-chat.html?contentId=XoM43y72E7_8wIGngqJbpw) - [Create a consumer record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-consumer-record.html?contentId=1MwrLzb3bcY06vv16T13eg) - [Create a consumer record from an anonymous chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-rec-from-anon-chat.html?contentId=evFzk_L3UyzZ4iswn1nPNA) - [Create additional consumer addresses](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-address_2.html?contentId=JQJonzXHJ1vxFEJV0pVhrw) - [Respond to a case using an email quick message](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-use-email-quick-messages.html?contentId=4Jw52VqRlLGYvuOJyzAEOQ) - [Initiate a conference call from a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/initiate-conference-call-from-case.html?contentId=6W9I4MdnPwe4HUuz4Bv3ew) - [Use the Activity Stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/filter-activity-stream-csm.html?contentId=AL_lc50vQmpkKW2~bLIMmw) - [Resolve cases with knowledge and community content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ProposeAKBArticleAsACaseSolution.html?contentId=w~oSXroWZUTfAYVRByC4mg) - [Manage skills for a customer service case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-add-delete-skill.html?contentId=C_GmM6CL8YkaJBJOdAg2Vg) - [Using Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-chat-zoom-connector.html?contentId=zmY8haILbVBmjZ3CJnOUwg) - [Initiate Zoom meetings from chats](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/initiate-chat-zoom.html?contentId=AlVROTR_~GS1iM9gNvln9Q) - [View details for Zoom meetings initiated from chats](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-details-chat-zoom.html?contentId=mzpzzUyk4z4JcVuVUUtoEQ) - [Using CSM Configurable Workspace in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspaces-use.html?contentId=kNmkSp45RP0I1GetCYLC4A) - [Open CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspaces-open.html?contentId=SJfR16z3G3ow682gu340pw) - [Look up and verify a contact or consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/lookup-verify-contact-consumer.html?contentId=I~XWqdXNJz5dun1nlxPHFg) - [Create a contact or consumer using Lookup and verify](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/lookup-verify-create-contact.html?contentId=xjffE7aADrY8Bk1yrvGx8Q) - [View the install base in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-aw-csm.html?contentId=3e8ZEKT38j0gleTorZ8aJw) - [View sold product information in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-sold-product-info-workspace.html?contentId=Hw3ZLHXMi6MFUuUYvN_Skw) - [Search for knowledge articles in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-search-knowledge.html?contentId=h9uYQnuGWFDJ46EAHW5r7g) - [Open a knowledge article in a sub-tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-open-knowledge.html?contentId=YALi5vhaWctDhX~_r9SeMg) - [Create a knowledge article from a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-create-knowledge.html?contentId=wwjCcFhPddz0x8pp8BYSpA) - [Report a knowledge gap](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-report-knowledge-gap.html?contentId=vjrjNJ0gTpKLnvZCK8TwBg) - [Respond to a community thread from a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-workspace-respond-to-thread.html?contentId=i_1T8yLc7GXKrfp5BvKkBw) - [Use templates to add information to cases and tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-aw-agent-use-response-template.html?contentId=4QlGY1Y09LDKdQq7OKJy8Q) - [Use Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-customer-central.html?contentId=pIKVt_dQFzXKUiWWN~r4pQ) - [View trending case topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-trending-case-topics.html?contentId=oolE8m9b0oSZE~CMqoZrfg) - [Add trending case topics to existing major cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/trending-case-topics-mim.html?contentId=kaMkxC7gzxlWlctljGxnhQ) - [Create major cases for trending case topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/major-cases-trending-topics.html?contentId=kOxyODS8ZBVD5fA7mXISNw) - [Manage email tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/overview-email-tasks.html?contentId=AfqXQb5JOzkGSYaXWwWjrw) - [Compose an email from a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/compose-email-cases.html?contentId=S0~a81~YpbK7CdKe~S5a8A) - [Compose an email from the ribbon component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/open-email-customer-360.html?contentId=WKwXE3uxx2diHC2oM7MSFw) - [Compose an email from an email template](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/compose-email-from-email-template.html?contentId=s_V22WoxdlaISxKaUdM8nA) - [Send an email response from a case activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/respond-cases-reply-forward.html?contentId=hlIO1i05Snm6X4ogb6fbUg) - [Preview an email from the Emails related list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/preview-email-cases.html?contentId=GtbKsLCJNbxeo1OhrqVYIg) - [Initiate SMS conversations from CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-init-sms-csm-ws.html?contentId=tMtFnF~mPBLXVRGOXNIL2w) - [Initiate messaging conversations from CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-init-messg-csm-cws.html?contentId=~tTN3j~8Vp_IUayx6ZVJPA) - [Create a work plan in Customer Service Management (CSM) Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-work-plans-in-workspace.html?contentId=mq105dDYRPS1xtqNrNOsYA) - [Using Business Location 360](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-the-business-location-360.html?contentId=s7yjjw_g5s5dFXhzrZm91Q) - [Business Location 360 components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ui-components-under-business-location-360.html?contentId=2coUSIDjKspDMsbKNt9fuQ) - [Access Business Location 360 as a customer service agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/access-business-location-360-as-agents.html?contentId=rQfML99Y9KIXWgmvakmifw) - [Access Business Location 360 as a customer service manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/access-business-location-360-as-csm-managers.html?contentId=oiVNZuMKbxzH9UIQIq8Kxg) - [Access Business Location 360 as a location service agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/access-bl-360-as-loc-serv-agent.html?contentId=4K4NhzboMrBemGWMAtMKHw) - [Outsourced Service Provider agent tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-agent-tasks.html?contentId=Z~03Tr~ZSs5hfg8tv~3qTQ) - [Create work order](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-create-work-order.html?contentId=UDD7Hf_tiZSzmz3XNn5dtQ) - [Escalate a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-escalate-case.html?contentId=NKorm_6aaIaQMwStaUS5Eg) - [View account or consumer assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-asset-acct-consumer.html?contentId=OATJHuyZN388GPibvkyTTQ) - [View account contracts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-contracts.html?contentId=gN2xVMKrdgXjUp84JfvvBg) - [View customer or consumer data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-cust-data.html?contentId=cIOiKeIz6H8luqtlzVqhTw) - [Create a case task](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-create-case-task.html?contentId=VI1ICYtGXeaM02Wu2WCAJg) - [Assign a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-assign-case.html?contentId=TW3AddBcXRpp9epoNtVlZg) - [Create an appointment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-create-appt.html?contentId=hmmSTl~xLKfR~Y4arBh6MA) - [Transfer a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-transfer-case.html?contentId=W3RvpwgEIZAO5whupx8QBQ) - [View cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-cases.html?contentId=ErUqhFpwkDQcgddfUq6TQw) - [View case related emails and respond](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-email-respond.html?contentId=_pfNd8shg_FBB4c_5oLm2A) - [Report knowledge gap from a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-report-knowledge-gap.html?contentId=Aeu4Qc7~BBJxFhy5RBAv~g) - [Propose a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-propose-major-case.html?contentId=gfR38k9DcDMJIBNV28vq~g) - [Close a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-close-case.html?contentId=3zTkH3hrxTk5Ax9P1oEzOg) - [Contextual search](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-contextual-search.html?contentId=9E7vR7Q3JSsiX33GARPotQ) - [View list of entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-view-entitlements.html?contentId=cFBrdE~4Ny2r9grNxlXy5w) - [Schedules and sites](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-schedules-and-sites.html?contentId=HGavV3l6rt6NS1yafqO~0A) - [Agent calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-calendar.html?contentId=G9BK3OGnHiKlTaD~JWPLIQ) - [Configuring an agent calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-agent-calendar.html?contentId=EF8U3hW8iz1~9K3Cb3OhnQ) - [Create an event configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-agent-calendar-event-config.html?contentId=beEW5~nOqWfcv5aLBWRM5Q) - [Create a work schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-agent-work-schedule.html?contentId=_UU9TnCLt7bVvBNTQVUVjQ) - [Create a personal event for an agent or technician](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-personal-event-for-agent.html?contentId=N8lfggGNPgTWWhtFY~cWeA) - [Create calendar schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-schedule-agent-calendar.html?contentId=euxjgE47lbyNZ4VoQYXxHA) - [Use agent calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-agent-calendar.html?contentId=KzI9_ZlpE4TrVkxlNo_KTg) - [Add event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-event-to-agent-calendar.html?contentId=TntZDx3vxQMaHVKLCjHlvg) - [Move event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/move-agent-calendar-event.html?contentId=EmMdh7aTjvejQokNdKOW4Q) - [Show or hide event types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/show-hide-event-types-agent-cal.html?contentId=Yy6~xPO59c3orBxT4Gwd0g) - [Use Microsoft Outlook with CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-microsoft-outlook-with-csm.html?contentId=Go2Js0rVKyECByO8q1pflQ) - [View customer details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-existing-contact.html?contentId=Lh0DXd7XBz~hjwSUs~mt6g) - [Create Outlook contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-new-contact.html?contentId=CBZvDX3YmD0K_5m3ge47QA) - [Modify Outlook cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-existing-case.html?contentId=CTWKMbfhIVsNULphClGYjg) - [Create case from email](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-new-case.html?contentId=dqMERrJELvGc5lpsmvZAMg) - [Mobile experience for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-mobile-interface.html?contentId=MKz1mdUdYWkVSAwP8kJclw) - [Mobile app overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-mobile-overview.html?contentId=3KY6WeqKIwrNRv2x1qGkkg) - [Getting started mobile application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-customer-service-mobile-app.html?contentId=r8tUBS6a~AsFxS6yzQcFUw) - [Agent and manager tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-mobile-agent-mgr-task.html?contentId=lMJlN6daERxaYWHkKsvD3g) - [Install base work plans](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-work-plans.html?contentId=h~ukjcV2TumKpHTjeH5GPw) - [Create work plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-work-plans.html?contentId=t8eJLiwfUB6fysTObX1IGw) - [Create work order](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-work-orders.html?contentId=EJXbpm1z9fsUJYQoMwSmYQ) - [Automate and optimize](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/automate-and-optimize.html?contentId=L_9lQenkNIqIwuIv_ElDqA) - [Using Virtual Agent in service portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/va-csp-csm-portal.html?contentId=4GAdEz7zPrtLlL38NDPOBg) - [Now Assist in Virtual Agent in self-service portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/nava-csp-csm-portals.html?contentId=PhJ4NsKDcaCfPOVxfqffMw) - [Using Now Assist in portal case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-ai-search-with-q-a-within-the-portal-form.html?contentId=YTRUC233paZL6lLy38mI0w) - [Update the service portal chat configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/config-conv-features-agent-user.html?contentId=QSKz_7s9szguKpTrwvVvGA) - [Now Assist conversational experience in self-service portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/nass-portal.html?contentId=KsKDp3rcsF6NgN_t6Ak~uQ) - [Using Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-pcso.html?contentId=S7pBHeirudaF0Kfq53rKZQ) - [Create a proactive case from an alert](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-alert-workspace.html?contentId=xv1XuqFC8Ps8n7W_f0y9Eg) - [Manage a proactive case created from an alert](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-internally-reported-case.html?contentId=i5VDU4FMBNyLQ0D82EP1Wg) - [Review and accept a proactive case as a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/resolve-proactive-case-major-case.html?contentId=vMERaqs9EY~mx7pbBr3GXQ) - [Track install base service health](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-health-tracking-csm.html?contentId=qEnVg5N_VRI5bb6sESpBOA) - [Associate an outage to a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-outage-case.html?contentId=0ipCtzmlcwowJCQmghR1yw) - [Create an outage from a major case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-outages-csm.html?contentId=SbDOcvOkMCTiVXz0trWmOg) - [Track outages for install base items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-outages-aw.html?contentId=qGo5EgKab2Zvi1u2uX5~MQ) - [Use Task Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-task-intelligence.html?contentId=Ob3nh6f_lBKcMc4utR6vzA) - [Review and submit values predicted by Document Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-doc-intel-review-values.html?contentId=ci5kF5aEp2VoFTGTQUx3ig) - [View analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-case-monitoring.html?contentId=Mi7G6fJ59Ia~RyJDrAOPaw) - [View prediction history](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-task-intel-prediction-history.html?contentId=uUCaUL0VqTNFJG0ATdpUPQ) - [View prediction on field change](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-prediction-on-field-change.html?contentId=FY5bPip5bAtRVtvW7VXE_Q) - [View similar case recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-similar-case-recommendations.html?contentId=wjbnnAPjhrE2h~75u4KaFQ) - [Use Guided Decisions in playbooks to resolve cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-guided-decisions.html?contentId=D7~WV7ywx1cNkM6QLR_74w) - [Use Guided Decisions in recommended actions to resolve cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-guided-decisions-ra.html?contentId=eXsE8B3SDXAVasaBs9U4fA) - [Using the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-csm-using-recommended-actions.html?contentId=Yp2YQ~LNn3zo84KavNc5vw) - [Resolve cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/nba_use.html?contentId=akcl0_fXdDyfwJFuJQMXbw) - [Use recommendations based on voice and chat interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-use-voice-recommendations.html?contentId=AW_KHqE11cU3V1je6cipUA) - [Attach knowledge articles to chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-recommended-actions-to-attach-knowledge-articles-to-chat.html?contentId=dn~P7iKEjhVjlg84M88TmA) - [Use AI search to resolve cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/nba-use-ai-search.html?contentId=OhoM4Mom5bS8ujbY3dtYsA) - [Using playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbooks-using.html?contentId=wN2vhwfLPo9yYBTU0Cxu5g) - [Create a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-create-record.html?contentId=NGb43~AO4XyOjg~PVfy8RQ) - [Filter activities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbook-filter-activities.html?contentId=kAIDYFuYnLGOIDyhvTyyMg) - [Using the activity stream in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbooks-using-activity-stream.html?contentId=tQKWqzNGiZF3t1ptSSw7vA) - [Viewing dynamic related records in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbooks-viewing-rel-records.html?contentId=9pve9UNc9QNF4zznxKOF6g) - [Viewing ribbon information in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-playbooks-viewing-ribbon-info.html?contentId=sEaPCSpM7sXzcxVRRFyf9w) - [Add an optional activity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-customized-playbook-experience-for-customer-service-management.html?contentId=NIfLQ3Sv3_yzrCVpevpOUA) - [Summarize a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-summarization-in-process-page.html?contentId=~Mu5Ig4PKpCx_2_sjIZ0uQ) - [Agent management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-management.html?contentId=diStO~XQGADT3O0ZYUJ54Q) - [Time recording for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-time-recording.html?contentId=TIEl7XAa6zNkM7AkD5ocHw) - [Record time worked](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-agent-record-time.html?contentId=uzmaWlJlbaaJQ_y7FBNiTA) - [Review time worked](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-agent-review-time.html?contentId=Jo72t9dBOaLGxvLZjFM49Q) - [Modify or delete time worked entries](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-agent-modify-time.html?contentId=VpRVdbCgGfZWQsVO32T70w) - [Review a time card](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-agent-review-timecard.html?contentId=_QwqX5jI9YuG_yhJVVOOLA) - [Review and submit a time sheet](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-agent-submit-time.html?contentId=~0mdJ_l97V1EaPCUJRafZA) - [Review and approve time sheets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-manager-approve-time.html?contentId=4J6thXjzzYGUQ6LSoitgKg) - [Review expense lines created from time cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cust-service-view-expense-lines.html?contentId=RAq_fE3Cfte2DmyjgTS6TA) - [Location Based Holiday Calendar Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/location-based-holiday-calendar-management.html?contentId=4H7FxvfHw34Mwl~GynKKDQ) - [Configure Location Based Holiday Calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configure-location-based-holiday-calendar.html?contentId=O68LzbcyG3AaywLoz_NKuw) - [Workforce Optimization for CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/wfo-csm-agent-workspace.html?contentId=UWanhQwoocdb_LFF~ta2Rw) - [Access your profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/access-agent-profile-wfo-csm.html?contentId=awynt5w~rzNGKwv1MmOa5g) - [Manage your schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage_scheduling_csm_agent_workspace.html?contentId=e8ePvyGyPcldeOX30WDZGg) - [Clock-in and clock-out your work shift](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/clockin-clock-out-shift.html?contentId=0ynQiW8XF9ga_YsDuyB7ZQ) - [Accept or reject a shift swap](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve_reject_shift_swaps.html?contentId=AbfQW2FJz_ZWjS5Dm3paXg) - [Assign a case from the assignment workbench](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-case-from-workbench.html?contentId=UtmpzVgFP9cqw~0ICpQkWQ) - [Manage special handling notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-special-handling-notes.html?contentId=WLwKV8KKo2udFYOAV_VNMQ) - [Create a special handling note](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateAnOnScreenAlert.html?contentId=YqsgyF18a3sr88oaVXIdhQ) - [Update a special handling note](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_UpdateAnOnScreenAlert.html?contentId=Hn9AwrMX8zk7oZZ1zsDztA) - [Delete a special handling note](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_DeleteAnOnScreenAlert.html?contentId=2s36hGCC9xkuZhaz17fEgw) - [Delete a special handling note from a form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_DeleteAnOnScreenAlertFromForm.html?contentId=wDoIV_LnNNfx7sGkYzqMbQ) - [View team members assigned to an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ViewAccountTeamMembers.html?contentId=tZ3jpGyqoSUy3qCbwVwLuQ) - [Add an agent to the chat support assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AddAgentToChatSupAssignGroup.html?contentId=rCp26Gf0njvnrpT9R_cprg) - [Approve a service contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve-service-contract.html?contentId=dQUYzXU5QzSceSemX7dt3A) - [Outsourced Service Provider manager tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-manager-tasks.html?contentId=B5Z_qZ2A8GoPybqNGNSAQA) - [Onboard an Outsourced Service Provider agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/onboard-osp-agent.html?contentId=JohfBfDcM~mMrwtPfXIhDA) - [Assign a case to an OSP agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/osp-assign-case-manager.html?contentId=qTWwTBCF_ByKgvrs9S1_zA) - [Decouple Channel Management Dependencies from WFO](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/decouple-channel-management-dependencies-from-wfo.html?contentId=tcoW0CDvbRSpPd9kMhuv4A) - [Manager dashboard for operational Insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manager-dashboard-for-operational-insights.html?contentId=J70r449u_2Dk3TEPVaZEug) - [Customer management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-management.html?contentId=NtuXr_P9~yWIcQwok~NZmA) - [Using customer access management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-cam.html?contentId=K2c~n4PzS6HQL08n~9q99g) - [Add related parties to a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-related-party-to-case.html?contentId=z0tXJ5gQs_NZ4uVqOsDrRA) - [Case update notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-update-notification-cam.html?contentId=J1zFwlL3ZUXqnKi4AFQ66Q) - [Adding related parties to a sold product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-related-parties-to-sp.html?contentId=bonSV1LaRo703PHekJGmIQ) - [Add additional consumers for the sold product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-additional-consumers-soldproduct.html?contentId=1KeM5ma_c1LSPz2XNZC~_Q) - [Add additional contacts for the sold product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-additional-contacts-soldproduct.html?contentId=x40XfGinNqSA5nO5fQ0SkQ) - [Add additional accounts for the sold product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-additional-accounts-for-sp-relatedparties.html?contentId=08D~bHVe6hRSK5TzeQfleA) - [Add related parties to an install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-related-party-install-base.html?contentId=4nRUFTfGC8JuRtX4nYlQPQ) - [Restrict contact access](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-account-access-cam.html?contentId=zUxNVJRWp0kt1QBfEAHrRg) - [Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-post-sales-support.html?contentId=9ITRhpLeCXMJTiOWkjPSWQ) - [Using Contracts and Entitlements Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-customer-cnt-ent-wf.html?contentId=LLXOvNwkWMxaS1tptLkkew) - [Suspend a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-suspend-service-contract.html?contentId=sUyJDuJBGGRf6V7kzFIA7A) - [Modify a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-modify-service-contract.html?contentId=P6Vgqq4vr7e7puKFhcbe5Q) - [Resume a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-resume-service-contract.html?contentId=msDjTI39KfAJlzFTVaC~Eg) - [Renew a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-renew-service-contract.html?contentId=95Nh65z_YrXVOUOE4Vr1aA) - [Cancel a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-cancel-service-contract.html?contentId=JIFV_aZahAnrYiCzNb8bLg) - [Suspend a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-suspend-service-contract-line.html?contentId=yeXw_WS~7wdc3GFzqkCsmQ) - [Modify a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-modify-service-contract-line.html?contentId=Hc3hGSO3eo10FgV3qWMcJw) - [Resume a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-resume-service-contract-line.html?contentId=OujLEVV8m5H71~HQ6XQJ3A) - [Renew a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-renew-service-contract-line.html?contentId=rIFJ8G4TCBlhHuJfUJ2JJQ) - [Cancel a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-cancel-service-contract-line.html?contentId=kCZGYllehSAfQA9hltYLrA) - [Upsell or Downsell a customer contract line](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-upsell-downsell-service-contract.html?contentId=33uWqXXLvu9hLN1cBwhGEA) - [Modify an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-modify-entitlement.html?contentId=ydAnZlDg90WbqKlQnSrDCQ) - [Suspend an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-suspend-entitlement.html?contentId=76__HzWY298_~rxpjTeONA) - [Resume an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-resume-entitlement.html?contentId=t8NKty9g2J4VvEKlQrJwqQ) - [Renew an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-renew-an-entitlement.html?contentId=jPTsCW5hp1BpbTHR97GTmA) - [Cancel an entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-cancel-entitlement.html?contentId=rezAJ3JWOec9ZCEvGSnPnQ) - [Add contract lines to a customer contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cce-add-contract-lines.html?contentId=f5sFUBHs0x6LfQbnMh7d5Q) - [Add covered products](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/adding-cov-prod-cceworkflows.html?contentId=I3NUvTVdQoJWrqN1c4ltNw) - [Add a sold product or install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-products-service-contract.html?contentId=HQihPXvVnGSfAIm96GWMLQ) - [Record the usage on the entitlement](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/record-usage-entitlement.html?contentId=i2YmXJg8GEDvN3a_z1abSQ) - [Create a social media profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-social-profile.html?contentId=mJTlvCOaS5DKj1mez~ZsTg) - [Create a social media log entry](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-social-log.html?contentId=Kzcr06nGb9s76ElSAClA_w) - [Using customer data models for B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-b2b2c.html?contentId=m4o2hBQqJzsTujSWUXFkgQ) - [Associate an account with consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssociateConsumersToAccounts.html?contentId=7UBJE23bdT0vPqkK9dssGw) - [Associate sold products with account consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssociateSoldProduct.html?contentId=Ffe9pRWNkNgrhLtfN21Daw) - [Associate install base items with account consumers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssociateInstallBaseItems.html?contentId=hv1D~4px_pduevFdzO1DWg) - [View install base information as an account consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-install-base-for-account-consumers.html?contentId=HPREOYObdNrB_42i7d25ig) - [View sold products information as an account consumer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-sold-products-for-account-consumers.html?contentId=J2IBUXOffCMAYGQLOUnfTQ) - [Using CSM Data Classification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-csm-data-classification.html?contentId=UGM5fJWWQX1yhwKM~NlaIg) - [Customer communication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-communication.html?contentId=FuaN0lzcEmsmBKLOYT7fjQ) - [Using Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-playbooks-for-portals.html?contentId=MP3kWcDb9EywgZxNZm~9Ew) - [Create an onboarding case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-an-onboarding-case-with-portal-playbook.html?contentId=Xwdo1_80d8iEvZfC4N6wqw) - [Create an onboarding case in the Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-guided-onboarding-case-from-workspace.html?contentId=3D9jDRX4nv4FkYV2nUOKxg) - [Create an onboarding request from service catalog](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-an-onboarding-request-from-catalog.html?contentId=Q3et9w_a3EM2b9KKfzthKw) - [Using Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-walkup-experiencce.html?contentId=7Z~PkMb61zEG_0KQWK06cg) - [Check in](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-checkin.html?contentId=6KlsWeorbSa5~pNuEHjDIg) - [Schedule appointments or join queue](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-checkin-online.html?contentId=VJ_Ryli1K8bXwJqGFKOemw) - [Schedule appointment as a guest](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-appt-guest.html?contentId=FxjkyZ8rss9ggJAeRbdz2g) - [Modify/cancel appointment as a guest](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-modify-cancel-appt-guest.html?contentId=hV1a0_PNVEAjLdQw1n0eAg) - [Monitor queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-monitor-queues.html?contentId=o0C0uipMYsL3rSeR1gP5QA) - [Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-experience-dashboard.html?contentId=89B8WFNx~6KId455LUPdhg) - [Manage queues and interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-manage-demand.html?contentId=Fw_teiElHcIKz9diKGYrzA) - [View assigned location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-assigned-location.html?contentId=ySbJ~mnZtTHo6qsAkml38Q) - [View inbox](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-inbox.html?contentId=O9TTPLM2RWxiujJlNlxPZQ) - [Manage auto-assigned interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-auto-assigned-requests.html?contentId=Jb6s6UtZ6J5wVm7sunl2KQ) - [Manage interactions manually](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-assigned-requests.html?contentId=EboqRf0AsVLAYymVQRQfsA) - [Manage appointments in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-manage-appointments.html?contentId=o7JIByNyNtqzZ8bcsPEocw) - [Manage appointments in the navigator](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-walkup-view-manage-appointment-nav.html?contentId=5XDZOztSYhM5P~ONt_a4KA) - [Use Auto-Responder for case deflection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/auto-responder-case.html?contentId=gYcZPbkh0L_4qfWUxeQGYQ) - [Close case within knowledge article](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/close-case-auto-responder.html?contentId=rZRILD7yv~NphbBqvEXELQ) - [Set notification preference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/set-auto-responder-notification.html?contentId=9tyA6N1RK4HxAXx_uLkK4A) - [Use omnichannel callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-omnichannel-callback.html?contentId=GsUznSHR5tOWOeqprAuIMw) - [Callback requests from agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/request-callback-from-agent.html?contentId=yhv9zjI~6C47UkJpIbccSQ) - [Working with callback requests using Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/request-callback-from-virtual-agent.html?contentId=HSX9wWrz3ktNXTrA7LmVAg) - [Working with callback requests using the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/request-callback-from-portal.html?contentId=VPFCv0XGHtGTzqL4Yf1GUg) - [Working with callback requests using Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/request-callback-from-em.html?contentId=tncI9h~sZ6_1~ae9fTiy2A) - [Address a callback request from a customer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/callback-customer.html?contentId=ZvHdksD4ccH04oaJjwBt6A) - [Callback requests by agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/callback-requests-agents-customer.html?contentId=gQ~dL9GDKyybKqrtnrSIOg) - [Schedule a callback for a customer](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-scheduled-callbacks.html?contentId=HCgbb_oVeMp5Q4ST2zkJ6Q) - [View scheduled callbacks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-scheduled-callbacks.html?contentId=rmLJgpwMRokuj1ikfQ3o_Q) - [View related callbacks in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-related-callbacks-contextual-side-panel.html?contentId=tFYUQjSC8_Ou1BErUBb8lA) - [Reschedule a callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/reschedule-callback.html?contentId=vz0aeumqXffIfAMkDrogOg) - [Cancel a callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/cancel-callback.html?contentId=K3ckNEjUPLjrXu~k~YwRXA) - [CCaaS callback requests in the Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ccaas-address-callback-requests.html?contentId=kaGruSOnCJtJ3Ushdwj3uQ) - [Callback request using GVC](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/handle-ccaas-callback-gvc.html?contentId=VZ5nNJqlec2uuUunWNRJdw) - [Use emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-email-interaction-customer-service-management.html?contentId=_JoQuCjUkK90g6SH8KJ2GQ) - [Route and assign emails to agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/routing-assigning-email-interaction-agents.html?contentId=~07P4FfC1NYk8_iPEW1nqA) - [Unified routing of email interactions via CCaaS](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/unified-email-routing-via-ccaas.html?contentId=2SCEk8L4X1Z_dPx5yMs8UA) - [Using the Email interaction page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-email-interaction-page.html?contentId=pz4khtmz1dfGLNuZBHc73g) - [Engage via email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/engaging-customer-using-email-interaction.html?contentId=ZEf5X1NY68aHDEGRWTaTMg) - [Verify user details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/verify-contact-consumer-guest-user.html?contentId=PeGbzNxfzVC_wwHpJnEvVg) - [Create a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-consumer-customer-record.html?contentId=O2nU1IulxbTMNozkUyKf1A) - [Create a customer contact](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-customer-contact_EaaI.html?contentId=aYTzVx5yUEwj0YNhTa5PKQ) - [Use activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-activity-stream-in-an-email-interaction.html?contentId=7vytYImVOUm2pyErjIgIKw) - [Use the compose section](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/composing-email-work-note.html?contentId=phLA_Jk4FczYwiOjLOeIvg) - [Response notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-notifications-email-responses-received.html?contentId=csOdEBAZiJ9atoUGPgXI3w) - [Close an email interaction](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/closing-of-an-email-interaction.html?contentId=Agp7UtNTQ9ggyVdd9LvcTQ) - [Wrap up email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/wrap-up-email-interactions-eaai.html?contentId=2cBjGB1oZaHX66iGUFmtyw) - [Transfer email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/transfer-email-interactions-eaai.html?contentId=46y0Z67bCGpJ1Mv235jQNg) - [Create outbound email interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-outbound-email-interactions-eaai.html?contentId=M6soyMyxQn6UHmUmYFRuFA) - [Create case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/creating-case-from-email-interaction.html?contentId=tXpFrIaMoQ7Z9dRUEQuKBw) - [Link case to email](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/associate-existing-case-with-email-interaction.html?contentId=a6kG_RhrdpUq3Dm9mVjLpw) - [Access linked cases and emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/accessing-associated-cases-interaction-emails.html?contentId=y4yJLVqi~8PUGsAcP6Th0g) - [Use Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-the-customer-portal.html?contentId=z3cgOEvfrOMQ4LIxK~cj~w) - [Manage contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_ManageUsersFromCustomerPortal.html?contentId=GpjUBxEXQx3NOfM1kph18w) - [Manage customer registration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-cust-registration-requests.html?contentId=vk1deD9lxtDFl1wREyz9Jg) - [Assign a contact to an asset](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_AssignContactToAssetCustAdmin.html?contentId=EK7ApCxoUMEZiaFo59JYgA) - [Search for information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SearchForInfoUsingThePortal.html?contentId=Ld5GbxKixT_Vf_puMfcwGw) - [Knowledge base](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SearchTheKnowledgeBase.html?contentId=DSJg7MmSRFLOSg6flYCMww) - [Community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SearchTheCommunity.html?contentId=Ari__bP29EkEB~WwzUWk3A) - [Deflect cases with Self-service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/provide-knowledge-community-sp-case.html?contentId=SMt2hIWrtinPwSdqWizbfw) - [View asset information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ViewAssetAndProductInformation.html?contentId=EMwPhux~loqauzxRsYSa4g) - [Manage contact information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_UpdateCustProfileInfo.html?contentId=6SSkyinwZAxYRs_voL5Y2w) - [Set email notification preference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustServNotifPref.html?contentId=0PqnHQBAmhPxsFNs_Qy9_Q) - [Change password](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ChangePasswordFromUserForm.html?contentId=6fb~pZH8CggRREtrfm5oSw) - [Self-register](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_PortalSelfRegistration.html?contentId=4Bl3nfaL3EwBeFnZUWXJ4w) - [Submit request](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SubmitPortalSelfRegRequest.html?contentId=Kol4iixle1r8H2aJEmHheA) - [Password reset](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_RequestPasswordReset.html?contentId=Gt0oStS3NOdreN5Bh6t4FA) - [First login](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_LogInToPortalFirstTime.html?contentId=UYwvM3GzA1cYu6iE~9Gbqg) - [View product details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-product-info-csp.html?contentId=QIki0gEdTNs2JYkYfWQDpA) - [Create a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateACaseFromCustPortal.html?contentId=qwC9KI0GprbGpKpfhoHCyw) - [Chat with an agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_StartAChatWithAnAgent.html?contentId=TX7mXEWB7yn_zerAZj3lLw) - [Virtual agent help](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-virtual-agent-conversation.html?contentId=Q2iTaWIV7YHM33p5pSwCrA) - [View/edit case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.html?contentId=2Oefvc4qZFoiQ40O9mg_3g) - [View publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommViewPubOnPortal.html?contentId=42WuteRUZTiHLGtnNukroQ) - [Take a survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ComACustServSatSurvey.html?contentId=iuHCxpfTTKFciP8aJlK9yg) - [Item/Service request](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-request-from-portal.html?contentId=vL5XikmcgroTGElWYTkf7g) - [View case records from different Portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-related-records-from-portal.html?contentId=yjUhePJGj2ie9fhf4vjD9A) - [Close case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-close-case-from-portal.html?contentId=_8qg_8j~QZBMtDbBWck7Rg) - [Install base overview in Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-install-base-info.html?contentId=OTLVwCCYQ0qP6SUUIqmUZw) - [Create an install base case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-install-base.html?contentId=uMSMIq6YEEomlrOVK092lQ) - [Approve requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve-request-from-cust-portal.html?contentId=EoLOhaQjEK4a~BLkxlOV6g) - [View request status](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-request-status-cust-portal.html?contentId=mGYoT7wzHhp7O~c0SnunNg) - [Language option for guests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-language-selection-guest-users.html?contentId=YF01JtdstWMgwNp30mRj0Q) - [Business Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-the-business-portal.html?contentId=lPkz86ESE2sZ4w_j3hrrGg) - [Manage contacts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_ManageUsersFrom-business-Portal.html?contentId=jaap0rnYVjw4hbfaDjEbgw) - [Manage customer registration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/manage-cust-registration-requests-business-portal.html?contentId=IRYHXCmTPJ~HPimdCx~cgg) - [Self-register](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_Business-PortalSelfRegistration.html?contentId=c8ok9C7~VeDEl78s4jHAmQ) - [Submit a request](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_Submit-businessPortal-SelfRegRequest.html?contentId=lAraM4Ff2ocrJsaen_ZxLQ) - [First login](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_LogInTo-businessPortalFirstTime.html?contentId=jOn38ipYPa2qT18GhIgDww) - [Reset password](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_RequestPasswordReset-businessportal.html?contentId=_ImpNVo6K4ELr6FC5hCLDg) - [Change password](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ChangePasswordFromUserForm-business-portal.html?contentId=Sp7_OQe0UBJI7P2WZD5O8g) - [Set email notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_Business-portal-NotifPref.html?contentId=IlVs8ZVt89XC1Skjs5WrCg) - [Approve requests from the Business Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/approve-request-from-business-portal.html?contentId=~zXknWnEokzDqNtA4j9d3Q) - [Search for information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SearchForInfoUsingThe-businessPortal.html?contentId=_QQnn3JqVrGjmFQbv1LG3g) - [Chat with a virtual agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_StartAChatWithAnAgent-business-portal.html?contentId=w~uROsAf_pMkr~VLZvDlpg) - [Get help from virtual agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/business-portal-virtual-agent-conversation.html?contentId=0u~z8EQhn~bty6bjQPCT2A) - [View and download a publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_TargetCommViewPubOnbusinessPortal.html?contentId=k7cPX_PGlTHUgMFUPYDeSQ) - [Request item or service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-request-from-businessportal.html?contentId=XYw6VNMelOqXN2GdSo7Mgw) - [View cases and tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-related-records-from-business-portal.html?contentId=29cRZ7~BznSyoN8ocy2gKA) - [View or update case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ViewOrModCaseFrom-businessportal.html?contentId=rcz6mV1fobZl8ROQ6h1t6w) - [Close case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-close-case-from-businessportal.html?contentId=3GJi95awojSuIMdCFZLU4g) - [Complete a customer service satisfaction survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ComACustServSatSurvey-businessportal.html?contentId=5y6VlT7A2XAmmiMmknXHOg) - [Deflect cases with knowledge content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/provide-knowledge-community-sp-case-business-portal.html?contentId=LNEi_VBAisfNV8skdT8v7g) - [View install base information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-install-base-info-business-portal.html?contentId=7cM8j41Qf7vgQ3ZQSw9YPA) - [Create an install base case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-install-base-business-portal.html?contentId=I~uziwE4egCteldB2AEjBw) - [View product details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-product-info-business-portal.html?contentId=LZC0LotqfJZYF6G8Bv0WtA) - [View product inventory details](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-product-inventory-information-on-business-portal.html?contentId=LSN2KaMHKZdV4mrR2tDmpw) - [Create a product case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_CreateACaseFrom-businessportal.html?contentId=GHLcfOjfvjdJKi2KN6gMGg) - [Guest experience on portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guest-users-experience-business-portal.html?contentId=pOLXb4213iTvfcvtt6QHVw) - [Enable language option for guests](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/enable-language-selection-guest-users-businessportal.html?contentId=fqLH677LYDl7TBQ1jiRAyg) - [Common FAQs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-faqs-business-portal.html?contentId=76MyXFECdrLpwvdzH7fU6w) - [Using the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-consumer-service-portal.html?contentId=Yw0_EvtviDktNgs2LKON2w) - [Pre-chat survey](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-pre-chat.html?contentId=tj6RRMgMuJXWA78XxpkYag) - [Register for the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-a-consumer-registration.html?contentId=~HIQyN0Yv2yCD4Fj7EH2hA) - [Login to the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/log-in-to-consumer-service-portal.html?contentId=pwG6HCEr3z~sElryJmMoNA) - [Change portal password](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/change-password-consumer-portal.html?contentId=f3jE71mSjhU8R4AVcKdqLA) - [View or edit a consumer profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-edit-consumer-profile.html?contentId=stL3yU165EcBbdpE_mekKw) - [Register a product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/register-product-consumer-portal.html?contentId=kqxOunffFnKG7X1ePKXgcQ) - [View the product list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-product-list-consumer-portal.html?contentId=bCJaXhbXW4qRktmp0fStWQ) - [Access your list of install base items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-install-base-items-from-consumer-service-portal.html?contentId=4~kVzaCOyytlvDry_BFp5Q) - [Create case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-consumer-portal.html?contentId=USYDEzmbjcgAPr5DuiMb~A) - [View case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-cases-consumer-portal.html?contentId=0Ei6u_Y2xuR~M~QC7QjI8w) - [Accept or reject a case solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/resolve-cases-consumer-portal.html?contentId=Zxa7jXhl7uIat5zALJFK7g) - [Chat with an agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/start-chat-agent-consumer-portal.html?contentId=brea0gCle1R0tqhXKSLOoQ) - [Anonymous Agent Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/start-anonymous-chat-with-agent.html?contentId=HGkJPwEYs2McBivjCIJCaA) - [View publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/target-comm-view-on-consumer-portal.html?contentId=5QmIfFZth~NWUSrtpfztlg) - [Using the Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-consumer-portal.html?contentId=Z0RCFJz5rOUN_DT894dWBA) - [Register for the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-portal-registration.html?contentId=ZfDpImtIeQgIgtluIDD73Q) - [Log in to the portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/log-in-to-consumer-portal.html?contentId=s_YyLTGuCpBMbEou8sJIGg) - [View or edit a consumer profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-edit-consumer-portal-profile.html?contentId=hkDJZGadDPxtfw7SbKM15Q) - [Change portal password](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/password-change-consumer-portal.html?contentId=P4o6LTW3dh3KoyCqVU7roQ) - [Search for information on Consumer Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_SearchForInfoUsingThe-consumer-Portal.html?contentId=RLyEHmen7GM66B4OU0QLBg) - [Register a product](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/register-product-on-consumer-portal.html?contentId=sHWOP2iy2DaDj_5bViF9Yg) - [View the product list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-product-list-on-consumer-portal.html?contentId=a8FWZUqOASMx5szOKZf~6Q) - [Request item or service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-request-from-consumerportal.html?contentId=3p2irMUsW~ASLgrls2FkvA) - [Access your list of install base items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-install-base-items-from-consumer-portal.html?contentId=r7Gtrsrd8TGEWFK3uTeXew) - [Get product help](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-case-on-consumer-portal.html?contentId=88G~kquRZ0cpCqeVxbbWeg) - [View case and tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-cases-on-consumer-portal.html?contentId=tp_sRXtYxgnJlFipi9RSkg) - [View all cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-all-cases-on-consumer-portal.html?contentId=3yUfnA9q4Y1RUwJxS1jfsA) - [Accept or reject a case solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/resolve-cases-on-consumer-portal.html?contentId=Nx0c7fY8ckoujOcpandHNw) - [Chat with an agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/start-chat-agent-on-consumer-portal.html?contentId=ddHTJPqYRhhISwipFpmVEg) - [Anonymous Agent Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/start-anonymous-chat-with-agent-consumer-portal.html?contentId=I6gjgb3ANwT1ZW3AhXugrw) - [View publication](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-publication-on-consumer-portal.html?contentId=~gy7oH3WTEzzAu_2oxjDOw) - [Walk-up Check-in](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/walkup-checkin.html?contentId=1TnddUDPEIFHyerZ56pnCQ) - [View household members](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-houesehold-members.html?contentId=UPeMAPMutgdCeaws~E1u8A) - [View orders](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-orders.html?contentId=lsTXhISu8DuETTsytB86TA) - [Common questions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/view-faqs-consumer-portal.html?contentId=fd1tmJgalpD_e5zjYZmPLA) - [Guest experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/guest-users-experience-consumer-portal.html?contentId=Ksb4els~jknU9d2v3Do17g) - [Use Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/conv_appt_booking_using.html?contentId=xCvSTOCTfPJ5i0_BqDQ3vw) - [Schedule an appointment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/conv-ab-schedule.html?contentId=1iB_xM90hTw9S1yyWd2MYA) - [Reschedule an appointment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/conv-ab-reschedule.html?contentId=Yzd8yRV2a_nCDt7ZkhOPEA) - [Cancel an appointment](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/conv-ab-cancel.html?contentId=fTLVnzRRH41ee3RSl~P52Q) - [Using the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/using-blsp-portal.html?contentId=WItWK2_wGZJ_M8jamWaBTw) - [Add staff to business location](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/add-staff-memers-to-biz-location.html?contentId=TZkuHV144LGhi_F9PRMhmg) - [Agent assistance for your business location staff](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-assistance-for-business-location-staff.html?contentId=jTPOIwmgkfOY04fd3uB7TA) - [Create cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/report-cases-on-behalf-of-biz-location.html?contentId=fTvoZ1ehKz7DwOQBSWbeOg) - [Track cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-cases-for-blsp-portal.html?contentId=6tQ0XPRGBETsGheLk8lZ3g) - [Track work orders](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-work-orders-on-the-blsp.html?contentId=Uvy~hc6FGitL_CU2~HFBZQ) - [Track customer orders](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-customer-orders-on-the-blsp.html?contentId=egrFebqiDPSkGQ7r6Cze3Q) - [Track opportunities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-customer-opportunities-on-the-blsp.html?contentId=LX0UQz5hExFRGKesAf7UqA) - [Track and update projects](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/track-and-update-projects.html?contentId=eXluStP5zDM~s5XYNyj2Lw) - [Analytics and reporting](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/analytics-reporting-csm.html?contentId=rCu_7K~8gUbBFVvFb3vT4g) - [Customer Service Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-content-pack.html?contentId=73Wvt4uWELA18rvqG1cszQ) - [Customer Portal Usage dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-portal-usage-dashboard.html?contentId=1fekk0HI_cMyXJz29Sx4xw) - [Customer Service Agent dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-agent-dashboard.html?contentId=45YtLAf0bD~yT0EX1u8bjQ) - [Customer Service Manager dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-manager-dashboard.html?contentId=L_mIFNWcXZZsz0SR0n_clg) - [Proactive Customer Service - Advanced dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-proactive-monit-dashboard.html?contentId=ovP016_cJJTU99StpqavbQ) - [Integration with Service Management analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-integration-sm-analytics.html?contentId=mse1OAjQgAzKg2EBf8udUg) - [Service Manager dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-dashboard.html?contentId=veaHsclWdOuS04E0OIQudA) - [Major issue management analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/major-issue-management-analytics.html?contentId=R74Yz5hEpm6gcIOoAHDFKw) - [Platform Analytics Solutions for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-content-pack.html?contentId=hYmU22zmMVSmi4ZNaGjWPw) - [Self-Service Analytics dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-dashboard.html?contentId=AVQc1sgnjVRdBNMRkE1a3A) - [Report knowledge gaps](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/analytics-and-reporting-solutions-for-customer-service/report-knowledge-gap-unsucc-search.html?contentId=8MNV5e9QvZ5~x8iHQ6c1EA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-reference.html?contentId=Uufb8wR7IeuZTw~7~gYmbA) - [Configurable Portal Widgets reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configural-portal-widgets-reference.html?contentId=94Ep95VkHGvfWf7OzGXmMg) - [Configurable Portal widgets instance options](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configurable-portal-widget-inst-options.html?contentId=mYyxhl4SnfUqtGib3uENCQ) - [Portal Browse Taxonomy widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/port-browse-taxo-widget-inst-options.html?contentId=fIDTqkRLTPOG0Rbcf8qPag) - [Portal Header notification, approval, and survey form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/portalheader-notification-approval-survey-form.html?contentId=1OcKMxQS39tTAt4zH09K0g) - [Portal Banner widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/banner-widget-inst-options.html?contentId=u66kQdXeBRnl_Ywu6UIYXg) - [Portal Banner Carousel widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/port-banner-carousel-inst-options.html?contentId=DAjQqE2CGqD2Pi6kcex4qw) - [Portal Case Cards widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-port-case-cards-instan-options.html?contentId=HsF65ESVqVajA2ovFhEGWg) - [Default highlight color for different case states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/portal-case-cards-widget-default-color.html?contentId=deHNKj5V2olzrkC7ohXX7g) - [Portal Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-portal-quick-links-instan-options.html?contentId=LXxARb4z2SB7aWFlSft_2g) - [Portal Knowledge Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-port-know-quick-links-inst-options.html?contentId=XTOGwLW7GlKliC4vO9A3vw) - [Portal Catalog Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/port-cat-quick-links-inst-options.html?contentId=YdPnP0xcOIa6EzHl7hq2kw) - [Portal Data List widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-port-data-list-inst-options.html?contentId=EmXBhNIcG8Dd87qn4AJssQ) - [Portal Advanced Data List widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/portal-advance-list-instance-option.html?contentId=dkp5PfZsGi~RCf_B3HoUrA) - [Portal FAQ widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-port-faq-inst-options.html?contentId=b2Gb68FFyOwUyJezH8hcKA) - [Portal Object widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/port-object-inst-options.html?contentId=IKXqmMQiARWwMj1UVHTUuw) - [Portal Taxonomy Topic widget instance options form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/port-taxo-topic-inst-optns.html?contentId=iKKfsoirWkQLlnaJKcDhXw) - [JSON parameter in Configurable Portal Widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/json-parameter-in-configurable-portal-widgets.html?contentId=4ieU2yoX3oiJjwhDiL816A) - [Portal Banner widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r-port-banner-widget-json-schema.html?contentId=xGl0O_UWLnmED~t6YkQcqA) - [Portal Data List widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/portal-datalist-widget-data-json.html?contentId=1DlvZ1LJiqojjenmHk2pFg) - [Portal Footer widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/portal-footer-widget-json.html?contentId=LA7LBK_0aaf0rMbljwv6MA) - [Script parameters for the](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/json-param-search-option-banner-widget.html?contentId=qvgnA3e3emoMAXebiTp2Dg) - [Web Embeddables reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-reference.html?contentId=AaELVw8AxFBQHQ_VGCiBIA) - [Key terms referred in Web Embeddables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/key-terms-web-embeddables.html?contentId=fOjx6RFBzTsVRNZWVXJlnA) - [Functions available in Web Embeddables global and component code](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-global-code-functions.html?contentId=behhb5flThtseRaKzGXDEA) - [Web Embeddables component properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-comp-props.html?contentId=HcjN6383ewFjlgWzxlrLfg) - [Component properties for the Case create](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/comp-properties-case-create.html?contentId=mVKMcafxtjxAT1VbOdTVTA) - [Component properties for the Case list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/component-properties-for-the-case-list.html?contentId=vgjAP5BuJUtMKOCyPGfN7A) - [Component properties for the Case view](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/component-properties-for-case-view-comp.html?contentId=pd1LG3QqtLcBNHsAzO2Y0A) - [Component properties for the Catalog item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/component-properties-for-catalog-item.html?contentId=Pp6jpTLs4bYdYnXOCEQn8Q) - [Component properties for the Data visualization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-data-viz-comp-prop.html?contentId=Bvg7FPkzpy5TvG63hvErbA) - [Component properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-know-article-view-comp-prop.html?contentId=~khzut05DCKA5WPzeATOfA) - [Component properties for the Playbook intake](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-playbook-intake-comp-prop.html?contentId=~UZJtnIVr2QzE9fsu_yBjA) - [Component properties for the Catalog browse](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-catalog-browse-comp-prop.html?contentId=PnSwVm50HRBLnLLHs9LRAA) - [Component properties for the Object list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-object-list-comp-prop.html?contentId=pAnqBKM5XMAlYAZApabJHQ) - [Web Embeddables event handlers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-event-handlers.html?contentId=bFuxgYMNbq7dgLjHmo8lHg) - [Event handlers in the Case create component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-case-create-event-handlers.html?contentId=_C_Ky2nW8IAxGyAo0Ql~Hg) - [Event handler in the Case list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-case-list-event-handlers.html?contentId=jKbWMLhYjN0dhImfmiDKqg) - [Event handler in the enhanced Case view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-case-view-event-handler.html?contentId=QF2nf5PGDHtxObRCzvt3Qg) - [Event handler in the Catalog item component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-catalog-item-event-handler.html?contentId=HgGH4OU_U_iN37djb4apQQ) - [Event handler in the Data visualization component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-data-viz-event-handler.html?contentId=Lvxic4QjrUTyip1NR6XhKA) - [Event handler in the Knowledge article view component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-know-article-view-event-handler.html?contentId=cAPGhGQePLsL3q~n49_8Jg) - [Event handler in the Playbook intake component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-playbook-intake-event-handler.html?contentId=X8zINy5PSlQ3D8hPVt1ezw) - [Event handlers in the Catalog browse component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-event-handlers-catalog-browse.html?contentId=xkSGYWObJNIlzEnpMohsHw) - [Event handlers in the Object list component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-event-handlers-object-list.html?contentId=SAWCTfV3pgfmxF9K~lxFZg) - [Web Embeddables component events](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/we-events-detail.html?contentId=uq885Cxh8WdyOJcnFiUKzg) - [Portal reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-consumer-and-business-portal-reference.html?contentId=8go7fi8IwZJUXJj6g5opyg) - [Business Portal user roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_BusinessPortalUserRoles.html?contentId=Cdb6YVGDwmEWU2Iy9GQqCg) - [Customer Orders form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/business-portal-blsp-track-customer-order.html?contentId=HIZbokLS0AvfYtv_lb70lw) - [Walk-up Experience for CSM user roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/walk-up-experience-user-roles.html?contentId=FOr2_3rdtEthCVq_7jYLXw) - [Customer Service Portal user roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustomerServicePortalUserRoles.html?contentId=D2eaoT9yhsAiI3PTrNmlyA) - [Consumer Service Portal properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/consumer-service-portal-properties.html?contentId=KrqWlc_MHmVVzpqv3VOYFg) - [Rate limit rule form for guest user access to catalog items](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/rate-limit-for-guest-user-access-to-catalog-items.html?contentId=YhxzjNFliIprZhYNwD_11Q) - [Sitemap Generator for the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/sitemap-generator-csp.html?contentId=KttEK9bXr26qFJSb4vR46w) - [Portal usage calculation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-portal-user-sessions-timeouts_2.html?contentId=Nnqj5wkZVBZfd_v_JXjTBQ) - [Customer Service Cases list](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/c_CustomerServiceCaseList.html?contentId=LnaaKHxVwlk_RVx4JbeBVg) - [Engagement Messenger reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-feature-list.html?contentId=V5UD_Ckq2qdzXIt2TzgCGQ) - [Greeting feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/greeting-feature-configuration-fields.html?contentId=P6BVpdxwWbN5pFHZqBbKcw) - [Knowledge feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/knowledge-feature-configuration-fields.html?contentId=ar~~4dOpBhJ8oc_6wL2nMg) - [Search feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/search-feature-configuration-fields.html?contentId=Gas3TW0~tgjWco3OYZWsEQ) - [Case management feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-management-feature-configuration-fields.html?contentId=SsYnGhCm~qy7MC~ihUi~~A) - [Catalog feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/catalog-feature-configuration.html?contentId=mYGPHrpOEC7GbhxAGaWq0g) - [Field service feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/field-service-feature-configuration.html?contentId=ZcJHHLjal7MZaHOXfzq9IQ) - [Walk-up feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/walk-up-feature-configuration.html?contentId=u9DLkQThxI469GMRhTmARw) - [Chat feature configuration form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/agent-chat-feature-configuration-fields.html?contentId=g9ta5_OOhbsv3PR7h1SK9Q) - [Callback feature configuration form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-callback.html?contentId=spebPXR4sTkyRHqU~Pjskg) - [Configurable Cards feature configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configurable-card.html?contentId=18FjZogR0_q8QbmPyjBOag) - [Chat Setup configuration form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-advanced-chat-setup.html?contentId=L19zWOSRbWqtHGGV63DWfg) - [Configurable Portal widget library](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/configurable-portal-widgets-library.html?contentId=8TJ6i3hKbFASGyOc~oI~cw) - [Customer Service forms](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-reference-forms.html?contentId=3MYrLemLnzAy_U~_CETAow) - [Account form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-account-form.html?contentId=9UU2uUp7cVTheCWvGHPNAw) - [Asset form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-asset-form.html?contentId=8jNtDBWMkTb7YrIUV7U7Og) - [Case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustomerServiceCaseForm.html?contentId=YfVWZpegyGr1hT1cRfbvFQ) - [Case timeline](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustomerServiceCaseTimeline.html?contentId=he~DkZcQxRcvSUZuwwPq8A) - [Use the case timeline with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/use-case-timeline-other-apps.html?contentId=aFyNYCA_zyiWlyv_lr9QOw) - [Case process flow formatter](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CaseProcessFlowFormatter.html?contentId=an~qjR8C5Rp6OOe3~bvmzg) - [Case form related lists](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CSCaseFormRelatedLists.html?contentId=ofhFeIERbc~0UAXtAiOndg) - [Case states](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_CustomerServiceCaseStates.html?contentId=8W7eXSWMWVpUcIsXCKIxAA) - [Create a case for a new install base item](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/create-an-install-base-item-on-the-case-form.html?contentId=_LTtpw5UhzPjTgMwDnL0Sw) - [Migrating the install base information for existing cases](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/install-base-existing-cases.html?contentId=oSRTqKA_3IOJzEah0aQ7Pw) - [Assign a partner contact on the case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/assign-a-partner-contact-case-form.html?contentId=CFFuVnrQKuacnjPP__qw2w) - [Case line item form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-line-form.html?contentId=c738oAun_UPPapJlOkQwdA) - [Case line task form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-line-task-form.html?contentId=vQYC1QuaaEGGw2OoZPpBPA) - [Case line characteristic form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-line-characteristics-form.html?contentId=uIkQuXB6zgNcTachWbHpXQ) - [Case line entitlement form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/case-line-entitlements-form.html?contentId=brfj8NaYx3EtiDgCpj32bw) - [Case Report form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-report-form.html?contentId=Wic4hb3_bEiRQoXbkzUb5g) - [Case task form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-task-form.html?contentId=D1r_rEJSDm~DbbfE9AElVw) - [Case Type form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-case-type-form.html?contentId=aUcfACHSQsOdBS27Bb9xig) - [Contact Relationship form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-contact-relationship-form.html?contentId=arZdoKqb2peMIPc7OC67Pw) - [External Business Location form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ext-business-location-form.html?contentId=435c2MgcjmBcDhuK19JiAw) - [Household form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-model-household-form.html?contentId=yYNuBa1HihWJRtNCrna9xw) - [Internal Business Location form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-model-business-location-form.html?contentId=0DVLs6Pg6f_P1JBzTA7C8Q) - [Queue registration form for recommendation process](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/ra-queue-registration-form.html?contentId=2RBPnyvCn9gnmwJaEcj7SQ) - [Service Definition form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-definition-form-fields.html?contentId=Kp6nDZeF~LfF6f4Voow7UQ) - [Sold product form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/sold-product-form.html?contentId=vzseF3_daOqGBR~K9JHqHA) - [Task Plan Template form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-template-form.html?contentId=81~nQT~3drZ4k4Iwv8pFSA) - [Template item form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-template-item-form.html?contentId=nxGRGuNOhiKLW7D46aD_5w) - [Template item condition form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/task-plan-template-item-condition-form.html?contentId=__NFIHDOZOqoCJOKgWjxPg) - [CSM Query Rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-query-rules.html?contentId=F_jaGxYfNnYHjPsKKX_IJw) - [Components installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithCustomerService.html?contentId=1GVsdpg1rMVyKtSyGNJrMA) - [Tables installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_TIWCustomerService.html?contentId=GlaTMO1OQJQolGFNWld55A) - [Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_PropInstallWcustServ.html?contentId=lgtTBTCnKM8FJCQg1sLs0w) - [Roles installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_RolesInstalledWithCustomerService.html?contentId=PNHZ8jDQA9VcSLe3AEFl4Q) - [Internal user data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-internal-user-data.html?contentId=y0CVKt5LlYWQmu5oC15jeA) - [Business Stakeholder for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/business-stakeholder-for-csm.html?contentId=oeM91fPCOMNWSnk_dnO3BA) - [Explicit Roles in CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/explicit-roles-in-csm.html?contentId=NWte8mE_hj~IfV2xgc9Rzg) - [Provide external users access to a table](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/t_ProvideExternalUsersAccessToTables.html?contentId=33aqRpLsXmqY21QzK55vAw) - [Creating custom user roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/creating-custom-csm-user-roles.html?contentId=q9QzMWvkE4xnOk1iWTo1cQ) - [Script includes installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_ScrIncInstallWCustServ.html?contentId=RD9mBnN1qKEajj7X1vu0yA) - [Client scripts installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_ClientScriptInsWCustServ.html?contentId=CTdbOogatdbf0TMK5PgWHA) - [Business rules installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_BRIWCustomerService.html?contentId=dPwVm75OremBh2iLNyCQAQ) - [Components installed with CSM workspaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/installed-with-cust-serv-workspace.html?contentId=oWOezCjQZPeftE8MSVjSgg) - [Components installed with additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/inst-wi-cust-serv-addtl-plugins.html?contentId=UrxzcFF5NFAP_D_yec_XZw) - [Components installed with CTI Softphone](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithCCTISoftphone.html?contentId=pdOyvSYgAnNmkERT9bVnhg) - [Components installed with Customer Service CTI Demo Data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithCustServCTIDemoData.html?contentId=3TvMa~88SugIVI2ZhY3jDw) - [Components installed with OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithOpenFrame.html?contentId=bB~mSiAln95xlHmQ5StABg) - [Components installed with Special Handling Notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithSpecHandNotes.html?contentId=TChEmHv3LN5lN3jwSwFj7Q) - [Components installed with Targeted Communications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_TargetCommInstalledComponents.html?contentId=vZtkgW0O0tcuxVfNEtjk0A) - [Components installed with Knowledge Product Entitlements](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_KnowProdEntitlementCompInstalled.html?contentId=wCBQtt4_xRNuUuwfDf4_Sg) - [Components installed with Self Service Password Reset](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/r_InstalledWithSSPasswordReset.html?contentId=D9oqgqDUcQgwtYOSVqrd1A) - [Components installed with Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/installed-with-engagement-messenger.html?contentId=1lAivMJPVhE~gc~HEx4Biw) - [Components installed with Case lines and workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/csm-case-mgmt-case-lines-install-comp.html?contentId=pehwL6upkuZQz8i5vKFY2A) - [Contact form for Email Interaction for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contact-form-eaai.html?contentId=c7yLacaN9z9U_K6b8kwEJg) - [Email interaction sections](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/email-interaction-page.html?contentId=~f_EAhOfeEkdcoSe701YWA) - [Feature context parameters supported in Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/contextual-launch-supported-features.html?contentId=uu8nAYGDXg6_ROKNBLcgkg) - [Engagement Messenger translation tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/em-translation-tables.html?contentId=p1xqjwS_yaHw42_hNoe1Fw) - [Customer Contracts and Entitlements reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/pss-reference.html?contentId=tl4rMQOuhvvxVGUK1GFGpA) - [Customer contract life cycle](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/life-cycle-management.html?contentId=d8_koBNsODlbpgn1cIjk4A) - [Customer contract form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-contract-form.html?contentId=fR4Orb6F~PtOFCE2QxjEgg) - [Customer contract line form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/service-contract-line-form.html?contentId=rlkuW0dYvnJ3SyyvxVEWfw) - [Entitlement form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/entitlement-form.html?contentId=lj_yJkOfswIqt~DKNByayw) - [Sold Product Covered form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/sold-product-covered-form.html?contentId=PwQ1CdiT4229SEnjwg30hg) - [Roles required for B2B2C data models](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/rolesforb2b2c.html?contentId=_JKvnvAUQphGqKu3AmeiQQ) - [Roles for Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/roles-ocs.html?contentId=bzTzUSCXlsPsAbyx72qG7w) - [Glossary Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/glossary-customer-service-management.html?contentId=Nxkt4JkM8DiDTPynIQMaTA) - [A](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-a.html?contentId=g~DxPF0NZd3ib5mD0qpNlg) - [auto responder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-auto-responder-csm.html?contentId=l5tEZuzta6Kl_V~ex3tmQw) - [C](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-c.html?contentId=IeCrM9_olhxQ2CQjwtOkQA) - [customer data model](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-customer-data-model-csm.html?contentId=9pIIklCHsGYFNb1FytY80g) - [K](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-k.html?contentId=~2b2qU3TgK4HnH_k6rCmjA) - [Knowledge Base - CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-knowledge-base-csm.html?contentId=CfBvAUM_2a6j12G7OA6Mbg) - [M](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-m.html?contentId=znMrpN0JAlMcjxxch5B55g) - [moderator](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-moderator-csm.html?contentId=V8BvdOpPlaE07wsRevAVJQ) - [O](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-o.html?contentId=CZZPIpa9jTQgwghFPeJVTA) - [outsourced service provider](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-outsourced-service-provider-csm.html?contentId=UPtnidHIO4iUurfc9sK14Q) - [omni-channel support](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-omnichannel-support-csm.html?contentId=451~eM6gVK_icKu~z7xdIA) - [S](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-s.html?contentId=Q9kkRV87Vfd1BAvzMUY8Ow) - [service contract](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-service-contract-csm.html?contentId=IzUy9jfWjuDGmXCCuvNiCA) - [W](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-group-w.html?contentId=1_loUrhpSplaIcjAdN6ZEQ) - [workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-workspace-csm.html?contentId=S~iPxbmtSH7Ai3y2HUnjVQ) - [work plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/gloss-work-plan-csm.html?contentId=qdmM1E0IBM8oz0PtLtEgsg) - [CSM roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/customer-service-management-roles.html?contentId=pFRH5Otd~MV7KUrUjC~7tQ) - [Data classification for Install Base Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/data-classification-for-install-base-management.html?contentId=IHqcEQDreVae9VDCotv_jw) - [Renamed entities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/renamed-entities.html?contentId=bDQlrUiVOoD2OBP70x0SuQ) - [Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configurable-wfo-cs.html?contentId=7erYMmfky73nx1p85NeWNA) - [Exploring Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-configurable-wfo-cs.html?contentId=V8hrZxWnP2WIarK_Jx2luA) - [Legacy Manager Workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards.html?contentId=hocgXGKl7Bw7kHv4Xb6AkQ) - [Manager Workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards-new.html?contentId=eqhzXsuNeZBzO6ZFVITtPA) - [Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-channels-configurable-wfo-cs.html?contentId=2EXGy0yFjQ5yPEROD4fO~w) - [Example- Channel management using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/example-channel-management-configurable-wfo-cs.html?contentId=q_v0VJUBGRSV3Sy1KL4IpQ) - [Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-scheduling-configurable-wfo-cs.html?contentId=ULWiygunVd2aEjDN9O5mug) - [Example - Scheduling using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/example-scheduling-configurable-wfo-cs.html?contentId=2c8paxjx7_AKaGjMjGP9DQ) - [Schedule Adherence in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/schedule-adherence-configurable-wfo-cs.html?contentId=frPaoVnOSFtOh5WBbZGGbg) - [Work scheduler in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-scheduling-wfo-cs.html?contentId=jX54NtCLL_V5detQY4PWOg) - [Demand Forecast in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-demand-forecast-configurable-wfo-cs.html?contentId=nSGJiIJIMhZ5iLF11iS_4Q) - [Teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-teams-configurable-wfo-cs.html?contentId=d6mR3uWYUtAYqNuBA~gVSg) - [Example - Teams using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/example-teams-configurable-wfo-cs.html?contentId=3DtHgoZA~KQUVeSg3Rsl5Q) - [Coaching in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/explore-coaching-configurable-wfo-cs.html?contentId=ZBJUKNZ978VMhaYPmhD5FQ) - [Example- Coaching using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/example-coaching-configurable-wfo-cs.html?contentId=UFFlt6_Q95QzUKZrrmS5nA) - [Configuring Workforce Optimization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-configurable-wfo-cs.html?contentId=4TXq3nnQ6bK2eOnJS6MG1w) - [Activate Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/request-configurable-wfo-cs.html?contentId=ZOZ0Mvwpovvngvh5DWQ0zQ) - [Components installed with Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/components-installed-configurable-wfo-cs.html?contentId=ZA8epZSkQaYyKMR5CiEF2Q) - [Work Scheduler components in Workforce Optimization for Customer Service reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs-reference.html?contentId=5laN8wB2h6BkWxIExefH3Q) - [Domain separation in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/domain-separation-configurable-wfo-cs.html?contentId=5yMTGwUesFYr_0OTahqv2A) - [Create Manager Workspace Landing Page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-configurable-csm-landing-page.html?contentId=E355zTn2k6be8cgp_2qctg) - [Manager Workspace properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/manager-workspace-properties.html?contentId=JnKCnpyKQaTXjaSrgkbOzQ) - [Configuring filters for Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configuring-filters-manager-configurable-workspace.html?contentId=AIlHVsEzWUSaSRAd2X8yEg) - [Setting up service channels and queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-channels-queues-configurable-wfo-cs.html?contentId=36wGmOXEDcSQzrUkDOomBw) - [Setting up Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-scheduling-configurable-wfo-cs.html?contentId=7Q19tMLfRgMJ2eqEsHXZTQ) - [Synchronize team calendar with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/synch-cal-msoutlook-wfo-cs.html?contentId=8oPSShRAP_mmWgaH029wUg) - [Setting up Customer Service Teams Workforce](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setting-teams-configurable-wfo-cs.html?contentId=Ny_uWXM~QBAwwTe0ZiMHww) - [Setting up Workforce Optimization Coaching](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-coaching-configurable-wfo-cs.html?contentId=QOQ4985BcDXLM_sytEwVoA) - [Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/add-property-coaching-quality-indicator-configurable-wfo-cs.html?contentId=Adcja0yisaFCtuRPhuxHEg) - [Setting up skill prediction in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setting-up-skill-prediction-configurable-cs.html?contentId=yC2mOpEpeMMzjgbKzCWMCQ) - [Configure a list menu to display in the Learning tab in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configure-listmenu-configurable-wfo-cs.html?contentId=HNOvP2qpZIAcpU4Astc7hQ) - [Integrate Coaching with Learning](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/integrate-learning-third-party-configurable-wfo-cs.html?contentId=nywpBrg66hQyaNl8eQEGbg) - [External Content Integration Sources](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/integration-source-coaching-with-learning-coaching-wfo-cs.html?contentId=bomfv2iYiUTkRthst8MGVw) - [Setting up Demand Forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configuring-demand-forecast-configurable-wfo-cs.html?contentId=F19lwHALROsypHLBnfmrLA) - [Configure the data collection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configure-data-collection-demand-forecast.html?contentId=v9mVw0KSEYCpuk1VyEgHXA) - [Modify forecast parameters to visualize forecast data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/modify-demand-forecast-parameters-configurable-wfo.html?contentId=fdpB_Zt0cB9CmNldi7irWQ) - [Create a manual adjustment for a forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-manual-adjustment-forecast-configurable-wfo.html?contentId=f8pN40dlNgndfsmaCWVyiQ) - [Migrate to 15-minute forecasting](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/migrate-15-minute-forecasting.html?contentId=ZkMdxoyHe9_EECy3PBkYqQ) - [Setting up Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setting-up-work-scheduler-wfo-cs.html?contentId=h4lNEI6lO_Er7aHVLHSgyQ) - [Customize a Work Scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/customize-workscheduler-card-wfo-cs.html?contentId=tRv2PDPyEoNFou5LhsCoxw) - [Set up a work configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-work-scheduler-wfo-cs.html?contentId=XHDZew0FPkzl0Bsa4MHDww) - [Create a Work scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-workscheduler-card-wfo-cs.html?contentId=Cx4wYFeHBB6d3CdGPtuAtA) - [Create a client state parameter for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-client-state-params-wfo-cs.html?contentId=4ZR8tTHWRQ9CVOnswUTh_A) - [Create page scripts for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-scripts-wfo-cs.html?contentId=IWNaGBEtxSjorvYGF117hw) - [Define the workItem property in the Work scheduler page configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-properties-wfo-cs.html?contentId=QW_4by0~9oN6r0jbrbT7QA) - [Define event mappings for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-event-mapping-wfo-cs.html?contentId=zFJbTM_wjFYjCCGl62wEAA) - [Configure container components for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-container-wfo-cs.html?contentId=PEiAVBraC_ZcRowgwYKTtA) - [Configure a Work scheduler card heading component](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-header-wfo-cs.html?contentId=WTgcdEyefU~3C~vTSvAgSw) - [Configure a display type component for a Work scheduler card](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-stacked-component-wfo-cs.html?contentId=hqB6fz4KOA3f7IfVwtpkcA) - [Configure an avatar component for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-sched-avatar-component-wfo-cs.html?contentId=sEMZM1Rvsw2g8iFJ6oCt_A) - [Associate a work scheduler card to the work configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/associate-card-config-wfo-cs.html?contentId=2OOn4qnjiojxDq5iLXsQxQ) - [Create extension points for Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-work-sched-ext-points-wfo-cs.html?contentId=FY~vTp0XzaYaRaNxYuso5w) - [Using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/use-configurable-wfo-cs.html?contentId=S4rE0sbLNJ5b7HbqLWl1Ww) - [Legacy Workforce Optimization for Customer Service manager workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page.html?contentId=cNyl_p1ij1c4RXDE9kIeQA) - [Workforce Optimization for Customer Service manager workspace landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page-new.html?contentId=AgrXPCU9hOGn8_GJntXJGg) - [Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configurable-channels-wfo-cs.html?contentId=K58wPqLiAGaVOOMz08b2aw) - [Using Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/use-channels-configurable-wfo-cs.html?contentId=8lyjVus9xWcpfYQyhCxGXA) - [Using Voice with Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/configurable-servicenow-voice-cs.html?contentId=_t_6rplB6A2ndyEpUv2xpw) - [Associate Amazon Connect queues for CSM to a ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/setup-amazonconnect-configurable-csm.html?contentId=lfW2nB7HkUQLqdNYhtdkag) - [Listen, Monitor or Barge in to an agent call](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/listen-agent-call-configurable-wfo-cs.html?contentId=~3B_7g0z94I_TQ2H~G4JIg) - [Amazon Connect transcript and sentiment analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/analyze-transcripts-sentiments-configurable-wfo-cs.html?contentId=0thewOtmhTHYkI292UmEPw) - [Analyze skills for your teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/analyze-skill-usage-teams-configurable-wfo-cs.html?contentId=p1VITkPFcmMZQg_O21vV4A) - [Assigning work using Work Scheduler in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs.html?contentId=7~MfBNF1Fit~fkArIqkpRA) - [Assign work based on your teams' skills and capacity](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/track-tasks-teams-wfo-cs.html?contentId=nnGnyrdWgl_~ppdWAyqbhA) - [Create a criteria for a matching rule in Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/assignment-rules-work-scheduler-wfo-cs.html?contentId=HvJmh6u6dKKk_S4p9UP1tQ) - [Matching criteria for work items in Work scheduler](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/work-items-assignment-matching-criteria-wfo-cs.html?contentId=~QfepHtuzqGKgDEKLqgahw) - [Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/scheduling-configurable-wfo-cs.html?contentId=OfhQSf1GlcufxT2qEf9lDg) - [Create a shift plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-shift-plan-configurable-wfo-cs.html?contentId=vn3fhsLV5xy_~cyiES5hgQ) - [Create a schedule plan](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-schedule-plan-configurable-wfo-cs.html?contentId=QYoLBfdn1XcuE1AVj0rv8Q) - [Publish a schedule plan for visibility into team coverage](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/generate-preview-schedule-plan-configurable-wfo-cs.html?contentId=LHImIKekoZ8EmAXPreZHqg) - [Track and manage your team schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/track-manage-teams-schedule-configurable-wfo.html?contentId=zGTmdPe0wLconZn9BJA7lg) - [Create recurring meetings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/create-recurring-meeting-wfo.html?contentId=BfTxs7J6R2OKsewwjC2rcQ) - [Monitor schedule adherence of your agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/view-schedule-adherence-configurable-wfo.html?contentId=Fg3SnCb1vveS8K~dJ887pg) - [Analyze the time worked summary](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/analyze-time-worked-summary-configurable-wfo-cs.html?contentId=eGKAcXYZI~ADqWmYJO4~sA) - [Analyze staff alignment using Demand Forecast](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/analyze-staff-alignment-configurable-wfo-cs.html?contentId=EllCV2DFfykIQ7WIUCvT_w) - [Add events to the team calendar](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/adding-event-calendar-configurable-wfo-cs.html?contentId=fxQLjhBfWY7CUSoBYWfo3g) - [Swap agent shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/swap-agent-shifts-configurable-wfo-cs.html?contentId=M9PYD04f5t2qeCYdo3LR5Q) - [Enable your teams to sign up for work shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/agent-shift-signup-wfo-csm.html?contentId=~BMPvYKeitkCSan4KnGdAg) - [Sign up for your preferred shifts](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/sign-up-preferred-shifts-wfo-csm.html?contentId=jdrrQ8qWZT~13LfSF06KfA) - [Understanding user criteria for event types in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/und-user-criteria-event-types.html?contentId=BHkxFItGIWo_gV8lGCZycw) - [Teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/teams-configurable-wfo-cs.html?contentId=Jg7dZgGzINb4I_mzUL121w) - [Coaching in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/coaching-configurable-wfo-cs.html?contentId=891582o7bWDlAhe1god6gw) - [Mobile experience for Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/workforce-optimization-for-customer-service/wfo-configurable-mobile-interface.html?contentId=Cba1jq_egYLTPZbeb_mTPA) - [Now Assist for CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm.html?contentId=bAyXyX8NAXfkYCckEJ72mg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-exploring.html?contentId=~MLqwvzDvH80Dy77B8agLA) - [Supporting information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-supporting-info.html?contentId=gOVG6oqwQdQLOahazzgA6Q) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-configuring.html?contentId=LiTyf4CtwoDY8LP6EQ3odQ) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.html?contentId=ohf0S6cVbACNimQfZYt6Jg) - [Activate Now Assist Skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm-skills_0.html?contentId=GCSQtXuOgF9Yt3_~ijdmBA) - [Chat summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-chat-summarization-in-now-assist_0.html?contentId=dn97DqKp2ikCKF1ZH74M~g) - [Call summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-call-summarization-in-now-assist_0.html?contentId=z6kvJI1yqkNl8aL_AIiAWA) - [Resolution notes generation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-resolution-notes-generation-in-now-assist_0.html?contentId=VY3oAoM~mOdaDrYGsuKKCA) - [Knowledge generation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-knowledge-generation-in-now-assist_0.html?contentId=rjhTcEo_u5MDGGmmYGs91A) - [Chat recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-chat-reply-recommendation-in-now-assist_0.html?contentId=~twFgt0zAl9DwqixXEc01A) - [Email recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-email-reply-recommendation-in-now-assist.html?contentId=IJ_FRef_nNa5mJAV3yXqFA) - [Sentiment analysis case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-sentiment-analysis-in-now-assist.html?contentId=pxlwmtlxdL6FN_EhexmmFA) - [Change insight field](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/change-sentiment-analysis-insight-to-use-different-field.html?contentId=3Cu4MwRKV93sb8lgTthxiw) - [Suggested steps](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-suggested-steps-generatin-in-now-assist.html?contentId=sALYS1JU9jhrgDN1Nk00Rg) - [Sidebar summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-sidebar-summarization-in-now-assist.html?contentId=UFUp6olLxYj07nbhFIzqMA) - [Case summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/case-summarization-generation-in-now-assist.html?contentId=0brxTHtjy63K9WXyX8gtBQ) - [Activity response generation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-activity-response-generation.html?contentId=oWHaAsdnHZeJL8DrbJQOAw) - [Trending topics dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-trending-topics-dashboard.html?contentId=hfImhv7H1sqF3gbewzHuDg) - [Add a new filter](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/add-a-new-filter.html?contentId=rLZe08GLni9RqqJClp3HIg) - [Change graph type](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/change-graph-visualization.html?contentId=sbHJkhdIYuEulK3gO5yUTA) - [Change insight field](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/change-insight-to-use-a-different-field.html?contentId=wcSOtivXujpEreo21Z_lOg) - [Skill inputs and triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/additional-skill-input-and-trigger-information-for-now-assist_0.html?contentId=AE3W7MeHTfnAUUrV6xfmfg) - [Service recommendations for interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-service-recommendations-int.html?contentId=s2NflwhvHf~DX0Ri~K8lcg) - [Banners](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-record-banner.html?contentId=Fdtq5XO2ncmbT~NeQko1ew) - [Configure the Propose Solution](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-config-propose-solution.html?contentId=mHBzgPi6UJDIcmICP4EggA) - [Customize case summarization](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/customize-a-now-assist-for-csm-skill.html?contentId=N266kHftCZojnvuu4k_hfA) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/domain-separation-in-now-assist-for-csm.html?contentId=lCywqjiMfmznC5Jy1j9TRA) - [Create a domain by creating an account](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/create-domain-by-creating-an-account-for-csm.html?contentId=E4RUHA37FRwbw3~pPdcf_g) - [Configure skills in a domain](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-skills-in-domain-for-now-assist-for-csm.html?contentId=rxMkRpW0CF8TlcpEE26RZA) - [Configure Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-now-assist-for-customer-service-management-csm-in-virtual-agent.html?contentId=bU8gQwFjiu0BsKootIGHhQ) - [Customize access control for conversational flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-access-control-for-conversational-flows.html?contentId=~UkxBayguiu9hYyQfLsGVg) - [Clone skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/clone-the-now-assist-for-csm-skills.html?contentId=Sq9jjGx~nVCyOu0BobOpng) - [Customize Now Assist context menu for case fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/customize-now-assist-context-menu-for-skills.html?contentId=6rhIaEeQUHaw8M80PJzybw) - [Configure Now Assist in portal case form](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/set-up-now-assist-in-the-portal-case-form.html?contentId=2JrbzzcAoAMJzihgty8HxA) - [Set up the Troubleshooting steps identification AI agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/configure-ai-search-troubleshooting-ai-agent.html?contentId=aCX7IBFR7dP_ZhDDi2wCRA) - [Enable search retrieval tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/enhance-search-retrieval-tool-troubleshooting-steps-ai-agent.html?contentId=HMR1gWaq9Zvl1QPQ5_ophQ) - [Use generative AI](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-using.html?contentId=aNmygwEQ~0v4gcWxyDJBwQ) - [Summarize a chat conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-chat.html?contentId=DuQaHpXLRKKOs7~vVM4~5Q) - [Summarize a Sidebar discussion](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/summarize-sidebar-conversations.html?contentId=Sc5eP~Kjqs1EKOtiIWgh_Q) - [Generate a chat recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/generate-chat-reply-recommendations.html?contentId=K10kTNLIrXF7impKwV1LNg) - [Summarize a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-case.html?contentId=Bj5LcxzCpGdjuuf9Hws6nw) - [Generate an email response](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/generate-email-reply-recommendations.html?contentId=07p1RG~0WZH_a4JEKwIW9w) - [Generate resolution notes](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/now-assist-csm-generate-resolution.html?contentId=q6Xpz~WOtienNnpl8ZM2xg) - [Generate a knowledge article](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/Now-Assist-generate-article-csm-workspace.html?contentId=~1owcGvv00FmbIM8YWankw) - [Summarize a call](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/summarize-a-call-by-using-now-assist-for-customer-service-management-csm.html?contentId=P_JmSMy9bZU_s5vyIzt67g) - [Conversational search in Now Assist panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/using-conversational-search-in-now-assist-panel.html?contentId=gJEjos6PYrzt59qYm4eOgA) - [Scheduling assistant in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/using-scheduling-assistant-via-genai-in-virtual-agent.html?contentId=HgM0hqBZ7S4UVtMbp6pfmg) - [Generate suggested steps](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/suggested-steps-generation-in-now-assist-for-customer-service-management-csm.html?contentId=TEJdzF~EKbHoVImJ2Adxyg) - [Analyze sentiments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/analyze-sentiments-in-now-assist-for-csm.html?contentId=l9ctecq7kFcdQr_ll6xTnw) - [Request generative AI in Now Assist panel](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/request-gen-ai-capabilities-csm-now-assist-panel.html?contentId=Y7~Wwt_CC_z2P2YuVn94Cg) - [Sentiment analysis dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/use-sentiment-analysis-dashboard.html?contentId=lR1AgqB~hZJhB~OCnASNXg) - [Trending topics dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/view-trending-topics-dashboard.html?contentId=mwDlasGV2WM7RqVjbFGeuw) - [Generate activity stream responses](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/generate-a-recommendation-to-respond-to-an-activity.html?contentId=fDlIT1qn3vTReIAKvtwI_w) - [Create a case based on service definition recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/use-service-definition-rec.html?contentId=M2CzgJ_F7X6RjyLDXXiwrA) - [Troubleshooting steps identification AI agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/troubleshooting-steps-identification-ai-agent.html?contentId=M3dL9oXVQBxpaOtGdW~cOA) - [Use agentic AI in CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/csm-ai-agents-use-cases.html?contentId=Ynkd4vMvQ~rYDVy_EKdYzA) - [Triage cases agentic workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/case-resolving-use-case.html?contentId=AwcA_YgZKBIW4hcxOy4gHA) - [Provide customer 360 insights agentic workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/customer-service-management-ai-agent-collection-customer-360.html?contentId=rLKKpM6Jw_ekkrNAapG6Tg) - [Accelerate complaint case handling collection](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/accelerate-complaint-case-handling.html?contentId=w4Fd4jEyS9PxQsNsZt2lVA) - [Install the Now Assist for Complaint Case (CSM) application](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-collection.html?contentId=lnXPytAQa_GRA5BOWKpflg) - [Accelerate complaint case handling agentic workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html?contentId=TsTJNyaVZxIOzIQtoB49ag) - [Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/servicenow-communities.html?contentId=xzoI61gj10EuZC50ayR1lA) - [Exploring Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/exploring-communities.html?contentId=qpb12FaebycNKSb9nSYD8Q) - [Domain separation and Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/domain-separation-communities.html?contentId=jNbYLAunVp8dWV~lhdhVBA) - [Configuring communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-communities.html?contentId=T_QJiJn0GjV~CddwmzePJw) - [Community content types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/c_communities-content-types.html?contentId=9q4j1~QgCblWx1acob4pdA) - [Configure blog publish schedule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-blog-publish-schedule.html?contentId=8ni0FZzc~Frt5aI7wpliFg) - [Community feedback types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/feedback-types.html?contentId=DzpLVBtPWAXBvvGZDFpasQ) - [Community access types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/access-types.html?contentId=iEeqa2NJTbbBvAbiIgCiQw) - [Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-content-pack.html?contentId=NdqyKQrhgeg88aCRUc~dFg) - [View the Communities performance dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-communities-dashboard.html?contentId=_qu5br2VcUTSpKLQ8Pp8Ow) - [Communities dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-dashboard.html?contentId=DyKSvZn0lnBVNi8gD~s_Jg) - [Migrate Social Q&A data to Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/migrate-socialqa.html?contentId=FYYRByH3Lyv3Aifj94vCkw) - [View community logs](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-community-logs.html?contentId=wpV1srsgPwLgK5wZjaNsWQ) - [View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-feedback-bookmark-tables.html?contentId=LqthLmvc2_4kLjNgbHxFaw) - [Create a case from a discussion](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/case-management-integration.html?contentId=xaP6_pyy5X5MZv~UkPFZDg) - [Administer create case from discussion](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/case-mgmt-integration-administer.html?contentId=5kdVXi7uUnKAFC4N2n7pPg) - [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-km-integration-configure.html?contentId=4X3lpTiO_A4izaWiPfNG3g) - [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/activate-communities.html?contentId=UUbhuWQJUYxtka2pV3~gZA) - [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/r_setup-communities-admin.html?contentId=WgRiqjGE0gTF8j2ObZRR7Q) - [Configure community content types](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/enable-content-types-for-community.html?contentId=xL31yLZ2VXh9jbbPGFWVig) - [Configure video sources for a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-video-configuration.html?contentId=5srB7yASyY0M4UkIItgTcQ) - [Configure community forums](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-forums-topics.html?contentId=8yV1MnxMxgsn9YmUGKVo6Q) - [Create a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-forum.html?contentId=zSiT5OJvbwvV_zMRBSF2xQ) - [Configure content types for a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/add-content-type-to-forum.html?contentId=BevcyR0sNRyD8xAK0RQu3Q) - [Invite users to become members of a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/invite-users-forum.html?contentId=737AzgCSonvUTegnPfMlQA) - [Approve forum memberships](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/approve-forum-memberships.html?contentId=zgQrJLRF52wP3i3VF6fgRA) - [Create a topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-topic.html?contentId=GaUiCVnieoEWUTyVmSCWwQ) - [Add a topic to a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/add-topic-to-forum.html?contentId=utcHTqdCXaTTxW~k5930Dw) - [Disable topics in a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/disable-topics.html?contentId=R2qKjP8QfJSzRmdx8l47~Q) - [Create a sub forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-sub-forum.html?contentId=8e_Kl8Jcqktm0eR~h1FTIA) - [Move forum content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/move-forum-content.html?contentId=Nv1ZQeTdhFWHhGx06wyv9w) - [Forum and user permissions management](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-permissions.html?contentId=nVKV0jOfMJYGNyo_r5LWrg) - [Create a forum user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/add-user.html?contentId=Fy1PALPU_1TDbaYX_M2iOA) - [Add members to a forum user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/add-members-to-forum-user.html?contentId=qJ3tEz4LYVUchazEuv4TVQ) - [Create a permission](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-permission.html?contentId=uf7y0DQ~uSzAhOvG835I9A) - [Add access types to a permission](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/define-access-type-permission.html?contentId=oZOi132vNKB8HnHygKaiiA) - [Add content types to a permission](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/add-content-types-permission.html?contentId=0dEgYpsspeVtrgojcQLfPw) - [Create a permission exception](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/manage-permission-exceptions.html?contentId=b~s02WO6WnlB~387SeyN3g) - [Clone a permission](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/clone-permission.html?contentId=igUjLiRWI2Kx7PoPzhlcnA) - [Create a forum permission](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-forum-permission.html?contentId=zL2wRcSlIrikZNq4PB5CXQ) - [Copy permissions from a parent forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/copy-permissions-from-parent-forum.html?contentId=LBAjGv2h~LOPXUCMADvkLw) - [Copy permissions from a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/copy-permissions-from-another-forum.html?contentId=V2CA9f0sImlKnk569tikKQ) - [Debug user permissions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/debug-user-permissions.html?contentId=DmkfVTKF_2mu_bkFfX7~~g) - [Configure the community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-community-profile.html?contentId=eOoVetwV2jgqfmOOE0Dv8w) - [Create a persona for the community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-new-persona.html?contentId=TRf6vLVilkwrXrTsdSx2tA) - [Create a community profile field](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-profile-field.html?contentId=cKVUYdq2pyFcUz0_3hl1bw) - [Configure persona field mapping for the community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-persona-field-mapping.html?contentId=Rzhl9RfzNrpl8zlnU7Bkag) - [Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-terms-conditions.html?contentId=mqugeMljbBZD5hmnXDcm4Q) - [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-registration.html?contentId=OlSdbO6bUJ6YL3RyR0hJaQ) - [Moderate a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/moderate-communities.html?contentId=x_Ee4iOWmv8psCOmzo81Lw) - [Configure general moderation settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-general-settings-moderation.html?contentId=v5A8~exLCMrdDR2bJKoqew) - [Configure moderation settings for a new user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/define-moderation-new-users.html?contentId=nN5~hJso2s_f0scKaUHBFQ) - [Assign a moderation task to your assignment group](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/assign-moderation-task-assignment-group.html?contentId=zTjPDSTYd5f5LEeqcFHkaw) - [Configure abuse reporting](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-abuse-reporting.html?contentId=RwYDQ9Cpgz2b3nGARE8FSQ) - [Configure user banning](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-banning.html?contentId=YcY16DXOigKFqCQPj7y~MA) - [Configure moderation filters](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-moderation-filters.html?contentId=ApLGSRTVBbWvAnLGSUBNCg) - [Ban a user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/ban-a-user.html?contentId=OY8QpbqQW7uIzPk~dXplpA) - [Revoke a user ban](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/ban-user-revoke-ban.html?contentId=v4B6PSOM19OzzV_JeaFWfw) - [Approve or reject content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/approve-reject-content.html?contentId=X_a9X024Xh_bOOeoWmSwSA) - [Disable comments](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/disable-comments.html?contentId=qv2~sB_6GnD2CMpoKAP3QA) - [Remove content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/remove-content.html?contentId=HlphV~BqqyPoTW4_EVaOgA) - [Harvest knowledge from a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-knowledge-from-communities.html?contentId=3Dmu8KhV~XFSg9uZVBoZpw) - [Administer gamification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-gamification-administer.html?contentId=luGDS7L1ncpvSK38TL1lxA) - [Configure gamification properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-configure-properties.html?contentId=qTl29~EkovekrL8_OqNHPA) - [Create a gamification rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-create-rule.html?contentId=VJO~kg~BP3Z~r9MaHmRgWw) - [Create a gamification track](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-create-track.html?contentId=~9AOPeyXMsMdBDLyKcoxJA) - [Create a gamification badge](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-create-badge.html?contentId=BIG2h0FeT8MNqjA~ANgOJw) - [Manage gamification levels](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-create-level-def.html?contentId=Y1KhrIqiWK1ohKdSiiSVzA) - [Manage gamification level ranges](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-create-level-range.html?contentId=yrZhWg6z3Pthet5MqQ1YzQ) - [Community Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/community-service-portal.html?contentId=TGZKogaRYMeAjdJVI9SUHQ) - [Customize Community Service Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/customize-community-service-portal.html?contentId=PELea5vP47KErTFc2gVg0g) - [Configure Community Service Portal header menus](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/configure-unified-theme-portal.html?contentId=AJUjWVjz5ogy8oLJF8jBXw) - [Configure announcement for community members](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/manage-announcements.html?contentId=DKR2CSI~LAiRuA653SaHDg) - [Community pages that support SEO data](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-seo-data.html?contentId=YR6T1qxsWjd2MgDFLdhBWA) - [Modify SEO in community pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/seo-communities-modify.html?contentId=DEIDG6wG1wiXZV6ldhGqLg) - [Using communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/using-communities.html?contentId=rGvGEnQ7oidAv0HiPc9L7g) - [Community homepage features for logged in users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/c_communities-service-portal.html?contentId=iDq9DiRGRKSINDZc4NYvuA) - [Navigating the activity feed](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/navigating-activity-feed.html?contentId=MqU1YMQHa2GvG1JmhKGs4w) - [Navigating the forum homepage](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/forum-homepage.html?contentId=Q4K6W0vnSbafBLySO_Rl9Q) - [Community homepage features for non-logged in users](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/community-homepage-non-logged.html?contentId=EPIdDqWXMfggTc5Ok1TcSw) - [Self-register to a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/register-community.html?contentId=MZuZ8enlmIVQmQnlJKn8lw) - [Search the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/search.html?contentId=i68d4laEMg6R0h3j3BAYVg) - [Refine your search results](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/refine-search-results.html?contentId=uzzwuJHE48mJIN4gJZ_yuA) - [Sort your search results](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/sort.html?contentId=P6ePk4MNbP36wAzNputRuQ) - [Use a community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/community-profile.html?contentId=KVcagJxArNhNhGgKV5KJlg) - [Manage your community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-user-profile.html?contentId=9zItWgBnt~N7waJNl5Evbw) - [View another user's community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-other-user-community-profile.html?contentId=BNoL8Ht0EiQIpz7iPIO_Kw) - [Follow a community user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/follow-user.html?contentId=u3v8BX4l7y9EXCbcHyijrg) - [Edit your community profile photo and personal information](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/customize-your-profile.html?contentId=fWle3xY_NsjUL1CqSRq36Q) - [Edit your community profile display settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/manage-your-display-settings.html?contentId=FX4pllBuw0Y7SIM5b2JYMg) - [Report a community profile](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/report-user-profile.html?contentId=0HFwj9t1ozzm9lRozRUQXQ) - [Community subscriptions](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/c_communities-subscriptions.html?contentId=Ec7ehOwrVfb5w2yXf6zTtw) - [Subscribe to content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/subscribe.html?contentId=1gCYaDvYKH~JDTazy6s77A) - [Set notification preferences](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/manage-subscriptions.html?contentId=~_bufbt5SVXvqzxVB1~D6Q) - [Request membership to a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/request-membership-forum.html?contentId=qfMfgHPfri~tAB1me_eQqw) - [Accept an invitation to join a forum](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/accept-invitation-forum.html?contentId=5H2ag7iBf0ea4QGFDby0wA) - [Post and respond to content in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/post-respond-content.html?contentId=qC5OTlT_BU~Nh3LbtkLk0Q) - [Ask a question in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-question.html?contentId=GvVAk9wcq~troUB56xuCIA) - [Reply to a question in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/reply-question.html?contentId=HIX0NT7vt6innySnIQsMAQ) - [Post a blog in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-blog.html?contentId=VNpN8W36j9urbqjdBSMarg) - [Post a video in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-video.html?contentId=AsgwcGunT2Lj2DQX_xAnXQ) - [Comment on a blog or a video in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/comment-blog.html?contentId=IFI3O2RsutNlT4sz5kjd1g) - [Post a document in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-document.html?contentId=kQPdQaaBrKKbG6hoxIEBCQ) - [Mention a user in the community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/mention-users-community.html?contentId=ucODwz4n6qS4J29jUlEF8w) - [Community events](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/community-events.html?contentId=X8SgTCTQhNDcRSla6bXWag) - [Post a community event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/create-event.html?contentId=oS2982zgn2kqSc2jRyrU1g) - [Edit an event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/edit-event.html?contentId=aoO876vYAnhOKlUr4wkONQ) - [View and participate in a community event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/participate-event.html?contentId=21sGUPMIwBvafQmD9Q5Z0A) - [View the community events landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/view-events-homepage.html?contentId=cXw~8qfCmBlv8yamFuC~TA) - [Manage a community event](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/manage-event.html?contentId=M5c5Hzmz4KjeDnHreRna0A) - [Bookmark community content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/bookmark-content.html?contentId=e2SgSjl9WW22U4XpeLINww) - [Provide feedback on community content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/provide-feedback.html?contentId=KSftJTSlQiK~mqDA6XQZ1Q) - [Report inappropriate community content](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/report-content.html?contentId=8AtZtNwHqbZ5SFt4nvc1tg) - [Add featured content in a community](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/feature-community-content.html?contentId=4LrIlaB7KTLEb1fiB8xGgQ) - [Email a community user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/private-message-community-user.html?contentId=VNolQiHUujFzakwRcjfNPg) - [View a list of questions and create a case](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/case-mgmt-integration-view-list.html?contentId=_ctOSC4wo61g4xnWypRplg) - [Gamification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-gamification.html?contentId=ByEKX~4ESc2UzkoFnCI4tQ) - [Gamification components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components.html?contentId=GlK4UX_vu616H5RIQRwgyg) - [Rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-rules.html?contentId=k~VHQ5trShU1aEHyuZWmIA) - [Tracks](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-tracks.html?contentId=qSde4smq3q2VDRj61RikXQ) - [Levels and level ranges](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-levels.html?contentId=C_hn6x1MVkgp8MJZj_Gb0g) - [Badges](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-badges.html?contentId=ps5x99c~FKaavo3dS1l4Ng) - [Points](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-points.html?contentId=Kl6DIj_gMCCWGHaKH3ljpA) - [Gamification user interface components](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-gamification-UI.html?contentId=IxrFTJamN6eAABSrq9eBKA) - [Leaderboard page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-ui-leaderboard.html?contentId=mpYIFQIg2wFZFpbGsVo0pQ) - [Leaderboard widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-ui-leaderboard-widget.html?contentId=l3Q7UPhnEAJJX4MJ7zWg~g) - [User profile page](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-ui-user-profile.html?contentId=8TLn5NMzcBAsG9T051i99A) - [Community content pages](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-ui-content-pages.html?contentId=N8vX5M~vGRLgAt2Bb7DrRQ) - [Gamification notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-components-notify.html?contentId=p2feM4D0sM3FPClwUMa2xQ) - [How to earn points](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-ui-how-to-earn-points.html?contentId=MQc4lmMw6ye0HBHLzXy4Gg) - [Moderate gamification](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-gamification-moderate.html?contentId=C2XWoSJy2teE8LZK~dw6eQ) - [Award or remove points for a community user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-award-user-points.html?contentId=FCI2kHE9ygsaQSSajmUMpQ) - [Award a badge to a user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-assign-user-badge.html?contentId=Qzo2~vYJ~JEtRf1QWE66aQ) - [Remove a badge from a user](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/gamification-remove-user-badge.html?contentId=01ilm7c7smd4FaUXloG_Nw) - [Communities references](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communitie-references.html?contentId=bVtSWrxwHA~46usb1lDoxA) - [Quick start tests for Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/quick-start-tests-communities.html?contentId=Ki8vCIU2BFLYXtzawk6YzA) - [Properties installed with Communities](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-properties.html?contentId=98Vw9O4ObnYKW_h8WhMOLw) - [Communities roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/communities-roles.html?contentId=uybD0duq57WQhQk13yTWYA) - [Forum form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/forum-form-fields.html?contentId=mNifP~rWg8cmAwM~~~~uLw) - [Video Configurations form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/video-configurations-form-fields.html?contentId=aY9I~qGU3kZ8VMOmMMCXtQ) - [Topic form fields](https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management/communities/topic-form-fields.html?contentId=0j1BWJPPmTxca5xgllNp0Q)