---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Import skills

# Import skills {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Import skills to assign the right agent to the customer interaction so that customer inquiries can be handled efficiently.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllContact Center Integration CenterCCaaS Admin Console  
   Figura 1. Admin console skills import
2. Select a contact center provider to import skills from.
3. Import all skills or select individual skills to import.
4. Fetch all skills or search for specific skills from the selected provider
5. Tap Import selected if imported selected skills.
6. Review list of skills to confirm successful import.  
   Nota:  
   Newly imported skills and skills that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.