---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate the performance analytics and reporting solution

# Activate the Self-Service Platform Analytics Solution {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the content pack plugins or ServiceNow Store application for the Platform Analytics Solution.{#ssa-solution-install-init__activate-ssa-cs-info}

## Antes de Iniciar

Activate the full, subscription version of Performance Analytics on the instance where you are activating this Platform Analytics Solution. You can activate Performance Analytics on a sub-production instance without purchasing a subscription. For more information, see [Activate your Performance
Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).  
Nota:  
The data for the Communities and Virtual Agent tabs on the Self-Service Analytics dashboard are generated when the Communities plugin (com.sn_communities) and Glide Virtual Agent plugin (com.glide.cs.chatbot) are activated respectively.

Role required: admin

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.
2. Search for Self-Service Analytics for Customer Service plugin (com.snc.pa.self_service_analytics_csm).
3. Install the application.  
   When you install this application, you also activate the following plugins:
   * Customer Service (com.sn_customerservice)
   * Self-Service Analytics PA (com.snc.pa.self_service_analytics)
   * Self-Service Analytics Core (com.snc.self-service_analytics_core)
   {#ssa-solution-install-init__ul_b1c_3f3_jlb}
{#ssa-solution-install-init__steps_xpk_fgw_qlb}
**Tópicos relacionados**   

* [List of plugins (Paris)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)