---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using the Business Location Service Portal

# Using the Business Location Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the Business Location Service Portal (BLSP) available with the Customer Service Management (CSM) application as a one-stop shop to manage the internal and external
business locations.  
As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and admin role, you can use the Business Location Service Portal page to:

* Get a 360º view of a business location.
* Add and manage staff members.
* Submit cases against business locations, sold products, or install base items deployed at a service organization.
* Access Knowledge Base articles and engage with the community.
{#using-blsp-portal__ul_gp1_3mx_25b}
Figura 1. Business Location Service Portal

From the Business Location Service Portal, you can access and use the following
features:
{#using-blsp-portal__table_fp4_mby_25b__entry__2}

| UI component | Description |
|-|-|
| Support | Select Support to create a customer case. |
| Knowledge | Selecting Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles. |
| Cases | View the list of cases. |
| Your Information | Navigate to business locations, sold products, install base items, projects, and customer orders. |
| Notification | Displays notifications for case tasks with the following criteria * State is Open. * Visible to customer check box is selected. * User has the Location manager Contributor (sn_customerservice.svc_location_manager_contributor), or Service Organization Contributor roles (sn_customerservice.service_organization_contributor). * User is a member of the business location for which the case task is created. {#using-blsp-portal__ul_tbh_qsb_b2c} You can view only 7 notifications in the notification tab. To view all the notifications for a case task, select View all notifications. |
| Profile menu | Select your profile photo to either view your profile or log out. |
| Search | Enables you to search support articles and requests. Enter a search term and select Search to view the search results. |
| Browse Services | Select Browse Services to report an issue or request a service. Use the service to register a member at an external business location. |
| View Articles | Explore the knowledge base to get the information. |
| Ask the community | Provides access to the Community home page. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions. |
| My Business Locations | Get the 360º view of the business location. Use the feature to: * Add a member to an external business location. * Report cases on behalf of a business location. * Report cases against sold products deployed at a business location. * Report cases against install base items deployed at a business location. {#using-blsp-portal__ul_slr_rhy_25b} |
| Featured Articles | View featured community content. |
| Most Viewed articles | View a list of the most viewed articles. |
[Tabela 1. Business Location Service Portal]

{#using-blsp-portal__table_fp4_mby_25b}

Depending on the configuration set by your administrator, you can perform the following tasks
from the Business Location Service Portal:

* Register and assign staff members to a business location
* Report cases on behalf of a business location
* Report cases against sold products deployed at a business location
* Report cases against install base items deployed at a business location
* Access knowledge base articles and frequently asked questions
{#using-blsp-portal__ul_ly4_2py_25b}
**Conceitos relacionados**   

* [Track cases on the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/8pBYke5ms2bTFlXYDT7Ivw "Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.")  
**Tarefas relacionadas**   

* [Add staff members to a business location in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/rHQXVQ2S5K8zxz22MBKryQ "Add users as staff members to a business location to support accounts, contacts, consumers, and households.")
* [Create cases for a business location in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/wcKuiI61j6a7Y1eP5YsaTQ "As a staff member with the location agent role, create and manage cases for your business locations.")