---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Response notifications

# View notifications on email response {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View notifications on email responses that are received from the customer in the ongoing email conversation.

## Antes de Iniciar

Role required: sn_customerservice_agent, or sn_customerservice_manager

## Procedimento

1. Navigate to AllCSM/FSM Configurable Workspace.
2. Select the ongoing tab icon (![Ongoing tab icon]()).  
   A list of ongoing email interactions is displayed.
3. Select the relevant email interaction.

## Resultado

The interaction record displays the latest email responses.