---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Component properties for the Case view

# Component properties for the Case view {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Component properties enable you to configure the behavior of the Case view component instance on a third-party website.
{#component-properties-for-case-view-comp__table_csm_base_entities__entry__2}

| Component property | Description |
|-|-|
| Table | Table from which the case or task shown on the Case view component. By default, this field is set to the Case \[sn_customerservice_case\] table. Nota: Case view component can show the records from any extended table of case or task table. |
| Record ID | The system identifier (sys_id) of the record from the specified table. |
| Header configuration | Display different fields from the record in the header. The details display on the header are defined in the UX Header Configurations \[sys_ux_header_config\] table. The default label is Embedded Experiences Case view Header Configuration and sys_id is (1db45f9118520210f8775b8843daf927). |
| Hide actions | Option to show or hide the action button on the header. By default, the header displays all actions. |
| Action configuration | Display different actions available for the record from the UX Actions Configuration \[sys_ux_action_config\]. The default label is 'Embedded Experiences Case view Action Configuration' and sys_id is (b226535518520210f8775b8843daf9fb). Nota: If the Action configuration field is empty, all actions are hidden. |
| Hide activity | Option to show or hide past activities associated with your record, starting with the most recent. By default, it shows activity tab. |
| Enable rich text editor for comments | Option to display the rich text editor for composing comments. |
| Hide attachments | Option to show or hide attachment tab on the case detailed view. By default, it shows attachment tab. |
| Hide all related lists | Option to show or hide related lists on the case detailed view. By default, it shows all related lists. |
| Table view | Table view is used to identify the related lists associated with the record. |
| Show custom tab | Option to show or hide custom tab. By default, it hides custom tab. |
| Hide playbook process tab | Option to hide the process tab which is displayed when a playbook is available for the record. |
| Playbook experience | Select a playbook experience to use. If not selected, the Global Playbook Experience is used. |
| Hide playbook stages | Option to hide playbook stages to display activities of the current stage. |
| Playbook stage orientation | Horizontal orientation displays playbook stages horizontally and activities vertically. Vertical orientation displays playbook stages vertically and activities nested within each stage. |
| Visible horizontal playbook stages | Displays the number of stages visible in the horizontal stage picker for the playbook without scrolling. |
| Playbook activity view mode | View mode for displaying playbook activities in a stacked or focused layout. |
| Hide errors | Option to show or hide error messages for the end user on the third-party website. By default, it shows errors. |
[Tabela 1. Case view component properties]

{#component-properties-for-case-view-comp__table_csm_base_entities}
**Tarefas relacionadas**   

* [Configure the Case view component instance](https://servicenow-prod.fluidtopics.net/CV2O5LTNEDzxDUoYKOaEmg "Configure the Case view component instance so that your user can embed it on their website to access the case-related activities on their website directly.")
* [Embed the Case view component instance on the third-party website](https://servicenow-prod.fluidtopics.net/jhTRztFoKjRZMuSjfuIGHA "Embed the global code and component code of the Case view component instance that you configured so that you can enable your customers to start using the Case view component instance on your third-party website.")  
**Referência relacionada**   

* [Event handler in the enhanced Case view component](https://servicenow-prod.fluidtopics.net/b1yHPZFVFg7Whfh2kOKZmQ "A component triggers an event when a certain condition is met or on user interaction. The event can be used to execute an action through a code on third-party webpage.")
* [Sample code to handle the Case view component](https://servicenow-prod.fluidtopics.net/_4E9pP6XE_4yPcuVZysX0w "Sample code is provided to define an action when an event is triggered. Update the sample code for your use case before embedding the component on your webpage.")