---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Phone channel

# Configuring the phone channel {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure phone support for customers with Computer Telephony Integration (CTI)
and OpenFrame.  

[Create an OpenFrame configuration](https://servicenow-prod.fluidtopics.net/TiYjFBhUF9LFxKxAZufaIQ "This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.")
:   This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.

[Configure OpenFrame events](https://servicenow-prod.fluidtopics.net/iDya0h~K0f5x1DX02tTgyQ "Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.")
:   Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.
**Tópicos relacionados**   

* [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)