---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View list of entitlements

# View list of entitlements {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As an OSP manager or agent, you must view entitlements for an account or consumer to
create or fulfil cases.

## Antes de Iniciar

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedimento

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Open a case and click the preview icon next to the Account field.  
   The customer account page is displayed.
3. Click Entitlements related list.
4. Open an entitlement and view the asset details to fulfill a case.