---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View cases and tasks

# View cases and case tasks from the Business Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View the list of cases and case task from the business portal to view its details.

## Antes de Iniciar

Role required: sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.customer_case_manager, sn_customerservice.customer, sn_customerservice.consumer

## Por Que e Quando Desempenhar Esta Tarefa

If a case has one or more related records, a Related Records widget is displayed on the case view page that lists those records.

## Procedimento

1. Navigate to the business portal.
2. Select RequestsView submitted requestsView cases \& tasks in the portal header.  
   You can select the case type from Categories and filter the list of records before selecting a case.
3. Select a case to view its details.
4. **Opcional:** For My requests, expand the Stage field to display more details about the request process.
5. Select the X in the upper corner to close the details window.