---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an external business location

# Create an external business location {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create an external business location to enable users and consumers to create
accounts, contacts, consumers, and households.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Both internal and external users can be added as managers for external business
locations.  
The manager of an external business location can access all the cases for an account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

* Create staff members for internal and external business location.
* Assign roles and responsibilities to the staff members.
* Assign staff members to the location.
* View and manage cases created in the location hierarchy.
* Submit a case on behalf of the location.
{#create-external-business-location__ul_j2k_dl1_fmb}

## Procedimento

1. Navigate to AllCustomer ServiceService OrganizationsExternal Business Locations.
2. In the External Business Locations list, select New.
3. On the form, fill in the fields.  
   For a description of the field values, see [External Business Location form](https://servicenow-prod.fluidtopics.net/VwfB18CRR8xGW9As8ft5Vw "In the Customer Service Management (CSM) application, the Service Model Foundation uses the External Business Location (EBL) form to store information about an external business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.").
4. Select Submit.  
   The location is added to the External Business Locations list.

   After creating an external business location, add staff members to it. You can then create relationships between staff members and accounts, households, and
   consumers, and track the list of customers serviced by a business location.
**Tarefas relacionadas**   

* [Create an internal business location](https://servicenow-prod.fluidtopics.net/U6ZIw78JtET1n~rY8eIXUQ "Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.")