---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Reset password

# Request a password reset {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If you forget your password, request a new one from the business portal login screen.

## Antes de Iniciar

Role required: none

## Procedimento

1. Request reset password email.
   1. Navigate to the business portal.
   2. Select Log in in the portal header.
   3. Select the Forgot Password? link.
   4. Enter <kbd class="ph userinput">Username</kbd> and complete CAPTCHA verification.
   5. Select Next.
   6. Enter your registered email id.
   7. Select Next.

   {#t_RequestPasswordReset-businessportal__substeps_nlq_kmd_b2c}  
   You will receive an email instructions to reset your password.
2. Reset your new password.
   1. Select the Click here to reset your password link in the email
   2. On the Reset Password page, enter a new password in the New Password and Retype Password fields.
   3. Select Reset Password.
   {#t_RequestPasswordReset-businessportal__substeps_z3r_4md_b2c}

## Resultado

Your new password is set.