---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable communication channels

# Enable communication channels {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up multiple communication channels so that customers can contact you through their preferred methods.

|-|-|
| [Communication channelsConfigure communication channels, such as email, call, chat, or social media.](https://servicenow-prod.fluidtopics.net/xrYoLFjsBwm_xWYaxR3dCg "Configure communication channels to provide users with options to email, call, or chat with your teams for help. You can also integrate with social media.") | [Chat Zoom ConnectorUse Chat Zoom Connector to enable customers to engage better using video and screen sharing options.](https://servicenow-prod.fluidtopics.net/VBjbtiAeMKH1t1KTRunAhw "Install and set up the Chat Zoom Connector application to interact with customers using Zoom meetings initiated from a chat.") |
| [Omnichannel CallbackSet up Omnichannel Callback for Customer Service Management to enable your customers to request a voice or video callback.](https://servicenow-prod.fluidtopics.net/__VmmIVjRSaoLGBlbHDk6w "Configure various aspects of Omnichannel Callback for Customer Service Management to enable callback feature based on the specific requirements of your organization.") | [Engagement MessengerSet up Engagement Messenger to enable your users to find the information or service that they need from third-party web applications.](https://servicenow-prod.fluidtopics.net/_wbywGTiGHpF~EK3yYjCAQ "Understand the stages involved in setting up Engagement Messenger before you add it to your customer service web portal.") |
[ ]

{#enable-comm-channels__table_mhz_4gb_l1c} Figura 1. Communication channels overview

[Communication channels](https://servicenow-prod.fluidtopics.net/xrYoLFjsBwm_xWYaxR3dCg "Configure communication channels to provide users with options to email, call, or chat with your teams for help. You can also integrate with social media.")

:   Configure communication channels for users to email, call, or chat, and integrate social media channels. This ensures users can reach your team through their preferred method for assistance.

[Chat Zoom connector](https://servicenow-prod.fluidtopics.net/VBjbtiAeMKH1t1KTRunAhw "Install and set up the Chat Zoom Connector application to interact with customers using Zoom meetings initiated from a chat.")

:   Install and set up the Chat Zoom Connector to enhance customer engagement with video and screen sharing options. This application enables you to start Zoom meetings directly from a chat for more effective communication.

[Engagement Messenger](https://servicenow-prod.fluidtopics.net/_wbywGTiGHpF~EK3yYjCAQ "Understand the stages involved in setting up Engagement Messenger before you add it to your customer service web portal.")

:   Learn about the stages to set up Engagement Messenger, then install and configure it to access information and services from third-party web applications via your customer portal. This setup helps streamline your workflow and enhance your
    experience.

[Omnichannel Callback](https://servicenow-prod.fluidtopics.net/__VmmIVjRSaoLGBlbHDk6w "Configure various aspects of Omnichannel Callback for Customer Service Management to enable callback feature based on the specific requirements of your organization.")

:   Set up and configure Omnichannel Callback for Customer Service Management to enable customers to request voice or video callbacks. Customize the feature to meet your organization's needs, enhancing customer experience and optimizing case resolution
    efficiency.