---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign the consumer role to a contact

# Assign the consumer role to a contact {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Assign the Consumer (sn_customerservice.consumer) role to the customer_contact to designate them as a consumer in the Customer Service Management (CSM) application.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceCustomerContacts.
2. Select a contact from the contact records.
3. In the Roles related list, select Edit.
4. In the Collection list, select the Consumer (sn_customerservice.consumer) role and move it to the Roles list.
5. Select Save.

## Resultado

Selected contact is now both a consumer and a contact.
**Conceitos relacionados**   

* [Configuring a contact as a consumer](https://servicenow-prod.fluidtopics.net/xn7w5lpsdo45jP5j1g3~yA "Associating a contact with the consumer in Customer Service Management (CSM) application enables you to function as both a B2B contact and a B2C consumer. Using this feature, you can easily switch between different customer portals without separate login credentials.")