---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users

# Enable AI search in the Customer and Consumer Service Portals for unauthenticated users {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

An administrator activates the AI search widgets so that guest users logging in to
the Customer and Consumer Service Portals can use the AI search feature.

## Antes de Iniciar

Role required: sp_admin

You must configure AI Search for the Customer and Consumer Service Portals. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## Procedimento

1. Navigate to AllService PortalWidgets.
2. Search for Typeahead Search.
3. Click Typeahead Search.
4. Select the Public check box.
5. Click Update.
6. Repeat the steps for the AI Search Assist widget.
{#configure_search_csp_guestuser__steps_m5n_hbl_t4b}