---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate multiple install base items to a case

# Associate multiple install base items to a case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

In the Customer Service Management application, you can associate one or more related install base items to a case to access all
items associated
with the parent install base item.

## Antes de Iniciar

Role required: sn_customerservice_manager and admin

## Procedimento

1. Navigate to AllCustomer ServiceCasesAll.
2. Open the case that you want to associate the multiple install base items to.
3. Open the Affected Install Base Items related list.
4. Select Edit.
5. From the existing list of install base items in the Collection box, select the install base that you want to add by selecting the right arrow.  
   The install base that you select is displayed in the Affected Install Base Items List box.
6. Select Save.
{#associate-multiple-install-base-items-case__steps_klw_dfm_fwb}