--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Set up Configurable Portal widgets # Set up Configurable Portal widgets {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options. By using configurable widgets, you can configure widget behavior, visual appearance, and content to update the information presented on the widgets. Configurable widgets also reduce the amount of work required to implement and maintain widgets for your users. ## Configurable Portal widget benefits {#csm-configurable-portal-widget__section_bpf_hz4_zyb} Configurable Portal widgets offer the following benefits: * Configurable behavior: Configure widget instance options to achieve behavioral variations tailored to your business environment. * Reusability: The ability to update instance options enables you to reconfigure widgets having to create new widgets from scratch. * Visual experience: Improve the usability and aesthetics of widgets and their conformance to your organization's look and feel by configuring visual aspects including colors, alignment, and styles. * Content modification: Control the data sources or content that you want to display on the portal by mapping the widgets to data sets and configuring filters or parameters to control the information presented. * No code or low code configuration: Update the data, behavior, and presentation of the widgets with minimal code or by updating the instance options. {#csm-configurable-portal-widget__ul_ncc_mj5_1yb} For more information on using configurable widgets in your customer portals, see [Using portal widgets](https://www.servicenow.com/docs/access?context=service-portal-widgets&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Widget instances {#csm-configurable-portal-widget__section_wck_5j5_1yb} You can use widget instances to configure the location, properties, and CSS specific to that instance. For more information, see [Configure widget instances](https://www.servicenow.com/docs/access?context=c_ConfigureWidgetInstances&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). The following are Configurable Portal widgets that enable you to configure the portal homepage.{#csm-configurable-portal-widget__table_tll_jp2_5y__entry__2} | Widget | Description | |-|-| | [Portal Polaris Header widget](https://servicenow-prod.fluidtopics.net/3DJgQv3~ejE07j47uWRVWA "The Portal Polaris Header widget enables your users to quickly access key features, pages, and links from any place in the portal. You can select the Portal Polaris Header widget in the theme record, which is mapped to your portal.") | Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header. The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected. | | [Portal Mega Menu widget](https://servicenow-prod.fluidtopics.net/pjW52foTu2U7mMLZJHAViQ "The Portal Mega Menu widget displays a hierarchical menu on the header of the portal home page to enable navigation to different pages. You can also display a cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.") | The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically. | | [Portal Browse Taxonomy widget](https://servicenow-prod.fluidtopics.net/zeoaIG8um57IK8Nvz6fNyA "The Portal Browse Taxonomy widget displays hierarchical taxonomy topics that enable your users to navigate to knowledge articles and catalog items through the widget's navigation pane.") | Display taxonomy topics along with the articles and catalog items related to them. | | [Portal Banner widget](https://servicenow-prod.fluidtopics.net/KQDA5fnMcgdKwuipvwK5bA "You can use the Portal Banner widget to display announcements, new product or feature highlights, and important information on the portal page.") | Banner to display the announcements, new product or feature highlights, and important information on the top of the page. | | [Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/Gzs7QMmhCKyfOMQxvB1Gbg "A carousel in your home page banner can display multiple announcements and highlight brief information on features and products.") | Displays multiple banners in a carousel to display information on multiple announcements, features, and products. | | [Portal Quick Links widget](https://servicenow-prod.fluidtopics.net/nJDu43cfpibzRTPfxm31GQ "The Portal Quick Links widget displays a variety of links to internal and external resources on the portal for quick access.") | Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards. | | [Portal Knowledge Quick Links widget](https://servicenow-prod.fluidtopics.net/zDrYtwndrJz~ECyy7ESPOw "The Portal Knowledge Quick Links widget displays a list of relevant knowledge articles for quick access on the portal. The card displays article details such as the title, preview, author, view count, rating, and updated date in the widget.​") | Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually. | | [Portal Catalog Quick Links widget](https://servicenow-prod.fluidtopics.net/1lH_8s~C7hCndgP67G1keg "The Portal Catalog Quick Links widget displays catalog items according to filter criteria, enabling you to include an image, icon, name, and description on the card.") | Displays catalog items for important request items based on the criteria. | | [Portal Case Cards widget](https://servicenow-prod.fluidtopics.net/_AUYKXs1icpTrYYLoLGKeA "The Portal Case Cards widget displays cards for cases that you define. By default, the displayed cases are those awaiting information or are resolved. You can choose to define different criteria.") | Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format. | | [Portal Data List widget](https://servicenow-prod.fluidtopics.net/uTTId6klKhnbQ8kHeUeRqg "The Portal Data List widget displays data related to cases from selected case tables in either a list or card format.") | Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format. | | [Portal FAQ widget](https://servicenow-prod.fluidtopics.net/F2_Jmxesb~Q02A2KUOFrRw "The Portal FAQ widget displays a frequently asked questions list (FAQ) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.") | Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product. | | [Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/f9WK0vR6g_zQtGDegSvbNg "The Portal Polaris Footer widget displays contact information, social media links, and other common links at the bottom of the portal page.") | Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links. | | [Portal Object widget](https://servicenow-prod.fluidtopics.net/0TQATuGeOrFS0rN4y5gyxQ "The Portal Object widget displays key information of a record from the tables available on your ServiceNow instance. Additionally, your users can take related actions on the selected record.") | Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record. | | [Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/nRC~uWo5zcTyQOEE46U76A "The Portal Taxonomy Topic widget displays topics as cards on your portal page. It enables your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.") | Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget. | [ ] {#csm-configurable-portal-widget__table_tll_jp2_5y}