---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a work schedule

# Create a work schedule for agents {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users with the agent schedule administrator role can create one or more work
schedules for a customer service agent or a field service technician.

## Antes de Iniciar

Role required: agent_schedule_manager, agent_schedule_admin

## Por Que e Quando Desempenhar Esta Tarefa

A work schedule includes a date range and a schedule type, such as day shift or
evening shift. Agents and technicians can have multiple work schedules.

## Procedimento

1. Navigate to AllAgent ScheduleWork Schedule.
2. Click New.
3. Fill in the fields on the Agent Work Schedule form, as necessary.  
   {#create-agent-work-schedule__table_agv_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | From Date | The first day of the work schedule. |
   | To Date | The last day of the work schedule. |
   | User | The selected agent or technician. |
   | Work Schedule | The selected schedule from the Schedules list. |
   | Type | The type of work that the agent or technician is performing during this schedule: * Primary work * Other {#create-agent-work-schedule__ul_urn_hfb_hx}An agent can have only one primary schedule for a specific range of dates. Primary schedules cannot overlap. |
   [Tabela 1. Agent Work Schedule form]

   {#create-agent-work-schedule__table_agv_ftc_nr}
4. Click Submit.