---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate with IT Service Management using Guided Setup

# Integrate with IT Service Management using Guided Setup {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

To configure the integration with the Request, Incident, Problem, and Change
Management applications, use the Customer Service guided setup. The guided setup
takes you through the setup and configuration process.

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, click Get Started.
3. In the Integration with Service Management category, click Get Started.  
   The Integration with Service Management page opens with a list of tasks to activate plugins and assign roles.
4. To perform a task, click Configure.  
   This button opens the page in your instance where the configuration is completed.