---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Knowledge Product Entitlements

# Components installed with Knowledge Product Entitlements {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Several types of components are installed with the Knowledge Product Entitlements
application.

## Business rules installed with Knowledge Product Entitlements {#ariaid-title2}

Business rules are added with activation of Knowledge Product Entitlements.
{#r_KnowProdEntitleInstallWiBusRules__table_fgq_n12_z5__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Knowledge Product Entitlement | Knowledge \[kb_knowledge\] | Implements the needed access controls for users with the sn_customerservice.customer role. |
| KB Product Entitlements | Knowledge Base \[kb_knowledge_base\] |   |
[Tabela 1. Knowledge Product Entitlements business rules]

{#r_KnowProdEntitleInstallWiBusRules__table_fgq_n12_z5}

## Properties installed with Knowledge Product Entitlements {#ariaid-title3}

Properties are added with activation of Knowledge Product Entitlements.
{#r_KnowProdEntitleInstallWiProps__table_kb_rel_prod_z5__entry__2}

| Property | Description |
|-|-|
| kb_product_entitlement.knowledge_base.enable | Enable access control of Knowledge Bases based on product entitlements. If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements. * Type: true/false * Default value: false * Location: Knowledge Product EntitlementsProperties {#r_KnowProdEntitleInstallWiProps__ul_ptf_p11_cv} |
| kb_product_entitlement.knowledge_base.allow_empty_products | Allow access to Knowledge Bases with empty Related Products field. If enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form. * Type: true/false * Default value: false * Location: Knowledge Product EntitlementsProperties {#r_KnowProdEntitleInstallWiProps__ul_zdc_t5f_z5} |
| kb_product_entitlement.article.enable | Enable access control of Knowledge Articles based on product entitlements. If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements. * Type: true/false * Default value: false * Location: Knowledge Product EntitlementsProperties {#r_KnowProdEntitleInstallWiProps__ul_qq4_s5f_z5} |
| kb_product_entitlement.article.allow_empty_products | Allow access to Knowledge Articles with empty Related Products field. If enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form. * Type: true/false * Default value: false * Location: Knowledge Product EntitlementsProperties {#r_KnowProdEntitleInstallWiProps__ul_zms_j11_cv} |
[Tabela 2. Properties added with Knowledge Product Entitlements]

{#r_KnowProdEntitleInstallWiProps__table_kb_rel_prod_z5}