---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Appointment booking configuration

# Walk-up Experience appointment booking configuration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create or modify appointment booking configurations for the Walk-up Experience.
You can view or modify the Walk-up Experience application appointment booking configuration
and create or modify related service appointment configurations.

The base system Walk-up Experience application includes a default appointment booking
configuration that can be modified. By default, the information stored in the Walk-up Experience application appointment booking configuration applies to all services
within that application. Services within the Walk-up Experience application are defined as
the actual walk-up queue locations. You can create new appointment booking service configurations
for the Walk-up Experience application or modify existing configurations.

For example, you may want to configure one walk-up queue to accept appointment booking every
day from Monday to Friday, but for another queue, you only want appointment booking available on
Monday, Wednesday, and Friday. By configuring appointment booking at the service level, you can
achieve this goal.  
Specific Walk-up Experience set-up criteria for appointment booking include the following configurations:

* Define different appointment schedules and time windows per queue location.
* Define the time window in which you want to support appointments. For example, 15 minutes v. 30 minutes.
* Define the time window capacity. For example, the maximum number of appointments per time window.
{#csm-walkup-appt-booking-config__ul_vq5_sp4_3gb}