---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tracking the location details for a service organization

# Tracking the location details for a service organization {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

By tracking and capturing the location details for a service organization, you can provide Field Service Management, Walk-up Experience, and appointment booking capabilities.

## Overview of service organization {#track-location-details-for-so__section_dbz_tqp_bwb}

You can provide Field Service Management, Walk-up Experience, and appointment booking capabilities through the service organization data model by capturing the Location (cmn_location) table details.  
Nota:  
You must activate the service organization (com.snc.service_organization) plugin before you can track the location details for a service organization.

## Location field {#track-location-details-for-so__section_w2q_yqp_bwb}

On the Service Organization form, use the Location field to specify the organization's geographical location (cmn_location). The cmn_location on the service organization is synchronized with the address fields, but the address fields on the service organization aren't synchronized with the cmn_location. This arrangement makes it a one-way synchronization. The cmn_location is associated with the service organization in a two-way, one-to-one relationship.  
Nota:  
Changes to the cmn_location record don't update the address fields on the service organization.  
The address fields on the service organization record that are synchronized with the location (cmn_location) include:

* Street
* City
* State
* Country
* Zip / Postal Code
* Latitude
* Longitude
{#track-location-details-for-so__ul_kty_scd_lvb}  
Nota:  
With the base system, the Location fields don't appear on the form or list views. If the location field on the service organization isn't defined, an on-demand script is shipped with the base system. The script generates the cmn_location record from the address fields.